A long post, I'll try not to get too wordy. (Edit: I failed)
FAF in decline: your core argument
Thing's don't grow forever, and gaming communities have a tendency to stagnate and decrease over time. FAF has not been different, but is special in that we continue to have a large core of active players. I agree with you that we need to do our best to keep that going. I disagree with most of your suggestions on how that should be done.
Your core argument, that the rest of the post is based on, is your belief that competition and connection issues are not the largest cause of players leaving, but that many people are not happy with how the game is being run. You specifically mention moderation as a problem.
I think you are in an environment where you hear a lot of grumbling of likeminded players that has given you that impression. I think that impression is wrong. A significant majority of games in FAF are PvE games: skirmishes against AI or Co-ops. Almost none of these players are affected by moderators, because these games do not spawn tickets. Similarly, the vast majority of the playerbase (PvE and PvP alike) isn't active in the discord or the forums, and never hear from a moderator. If those people leave, it is because of them losing interest, finding another game, or having issues with FAF.
I will try and get the relevant statistics for you.
Selfish moderation
I'd start with saying that reviewing tickets for games that a mod has themselves not played in is inherently non-selfish, given it requiring quite a bit of volunteered time. However, I will understand your point as specifically about particular moderator policies, and having issues with particular individual moderators.
This is does not mean every moderator is selfish but I feel it necessary to call out moderators who became moderators because "their reports weren't doing anything" or because they wanted a certain policy enforced harder
If you want to call out specific moderators, then be specific and call them out. I've recently mentioned in my post here that "I signed up to the modteam about half a year ago to help clear the massive backlog of reports we had, because I was annoyed by how my reports seemingly had no effect.". I'm assuming this is what you are referring to.
I'm struggling to see how "I want to join the moderator team to help clear the backlog" is in any way selfish. Are you misunderstanding what I mean when I said "my reports had no effect"? I do not mean that my reports didn't have the effect that I wanted, it means that the reports were never addressed. I had one or two reports in the system that hadn't been looked at in more than half a year. I joined the moderator team to solve that issue. And we have, the backlog is now clear. Most tickets are now seen by a mod within 24 hours. None of this is selfish.
These moderators often lack seniority and understanding of the game but most importantly they do not represent the high level community because they have never played with them.
Some info about how the modteam works.
- We do not consider seniority relevant: all the mods generally have an equal voice, with the exception of Teamlead/Headmod Giebmasse.
- None of the mods specifically represent a particular part of the community.
- Changes in rules, or discussions on how rules are applied, are internally discussed without regard for seniority or community status and require consensus within the team. For some changes this is easy because most mods agree. With others this requires several weeks of discussion. In the end, no moderator policy is enacted by any single mod.
- If a player receives a ban, they can appeal it by email to [email protected]. Appeals are received and handled by Giebmasse, and where necessary internally discussed with the whole modteam. The moderator who initially handled the ban does not have a stronger voice in this discussion than any other member of the team.
- If a mod is not sure about a decision, they check with the team for a second opinion. This happens frequently.
Because of these points, it is very very difficult for any given mod to take action on anything without the rest of the team approving it. For the 2100 tickets that I've cleared in the past 6 months, I can think of maybe 3-5 situations in which an action was overturned. This also means that:
banning and censoring players who use words that individual moderators do not like
is simply not how things works.
Unpopular policies
Three policies in particular are called out:
- Base Ctrl-K
- Censorship (Or as the mods call it: moderating verbal abuse and basic civility)
- Username changes
Base Ctrl-K
General background info:
The position of the moderator team is that killing your whole base is griefing. If you believe the game is over, you may vote for a recall. If your team disagrees and you really do not want to continue a game because you're tilted or believe the game is lost, you can leave the game. This is with the understanding that this is infrequent: players that leave in the middle of a game consistently might be considered griefing as well, although this is mostly applied for people that leave very early. We prefer people leaving over the verbal abuse and toxicity we sometimes get reports for when tilted players stay, though.
The reason why we have this rule (and this rule is, as far as I know, ancient), is that destroying your whole base forces your team to lose. When you start a game, you agree to play a game. This means that you play it until one team has won. If you cannot convince your team that the game is lost, by starting a recall vote, then your team clearly signals that you are wrong and/or they want to continue to play. It is not your right to decide for the rest of the team that they need to stop playing.
This is most common at the high level but can happen in lower level games.
This is incorrect. Base Ctrl-K happens at all levels of play.
Players mainly base control k to stop someone from playing on when the game is clearly lost and everyone wants to play the next game but someone is refusing to recall.
See above. The recall system works on a vote system, and only in small teams is it possible to have 'one' (1) player that can block the recall. If you think this system needs to be changed to that it's easier to recall, write a forum post about it; it doesn't have to be a thesis. You'll likely have my support.
Regardless if you disagree with me the problem with this moderation policy is that the vast majority of the high level community is perfectly fine with base control k. ... In the high level community almost no one reports for base ctrl k or flaming because in general these things do no bother us.
And if you play games exclusively with people who are in favour of others Base Ctrl-K'ing, you won't hear a peep from the moderators. We do not go through games from high rated players to look for offenses: we only act when we have received a report. Similarly, we generally discard reports by players who have not taken part in the game themselves. We have in the past had players that were looking for offenses of specific players by going through their replays, and we do not accept that behaviour. However, when you play with people who do not agree with you base Ctrl-K'ing when you decide you're done playing, then you will have to take their opinions into account. Which means following the official FAF rules.
high level community believes it should be legal and they are completely ignored by the moderation team which has greatly angered players and has caused several to quit.
Rules can be changed if there's enough support for them. I do not remember seeing a forumpost about wanting to change this rule, but I may be wrong.
Censorship (basic expectations of civility)
We have, since forever, community rules. These rules include rules on speech. I do not believe that a basic level of civility is beyond what we may expect from our community. These rules are widely supported: from the top of my head I estimate that about a quarter to a third of reports we receive are for verbal abuse. People say some genuinely vile stuff when angry, and people rightfully expect that the moderators take action on it.
These rules are also enforced in our discord. Arguments, disagreements, and being angry with other players are all a part of having a large community, and do not need moderator action. However, we expect players to be civil to each other. We take action against bullying of new players, against slurs, against racism, against homophobic language, against death threats and wishing death upon players or their family. These examples happen often and frequently: we get tickets several times a week. Exactly what language is acceptable and what isn't remains an ongoing topic of debate. There are no clear lines here, because every person has their own idea on what counts as verbal abuse. Similarly, the opinions in the moderator team vary widely. We have found a balance that we believe is fair.
As with all things private, we do not care about private conversations. We do not look for offense wherever we can find it: we only moderate games that are reported to us, and moderate the public community channels. These channels include Aeolus and the official FAF discord. What you say and do outside of these channels is not our concern. The public channels, however, are a place for ALL players, which means we maintain a certain standard; within them you are expected to follow the community rules.
These rules are not new, and are not particular to FAF. Every single large gaming community has these or similar rules.
The username rule update
The discussion regarding these changes is ongoing. See the relevant thread for our arguments and viewpoints. We are still taking in feedback and continue to discuss the matter internally.
None of the feedback was ignored, several changes have been made.
Response to suggestions on changes to the mod team
Higher standards for the acceptance of moderators.
I propose that Moderators have at least 1500 games at least 5 years of experience and for new moderators to have had at least 100 games in the past year before they are accepted. A possible minimum rating could also be discussed.
New moderators are added to the team very rarely. Their admission is voted on, and their background is vetted for previous bans and offenses. I do not believe stricter guidelines are necessary, but don't have a strong opinion on this. 5 years experience seems excessive however, especially given the median account 'age' likely being much lower than that.
I also call for some form of immunities for high level members of the community as well as senior players that are not as high rated but have thousands of games.
I do not believe that we will ever implement changes that favour one group of players over the other, for the simple reason that seniority does not give you a pass to be a dick. If you wish to be immune to the general FAF rules, you may host your private games with people that are similarly not in favour of specific rules.
When you play with the larger community, you will be expected to follow the rules of the larger community.
Lastly I call for the ability to hold some kind of referendum to fire unpopular moderators.
The premise that a moderator can do whatever they want with no accountability must change.
Your premise is wrong: there is no situation in which a moderator can do whatever they want. As explained, no single moderator acts alone. Neither does a moderator have immunity: the team lead is at any point in time able to remove a moderator from the team. Possibly (I am unsure of this) the board is as well.
Firing based on popularity is also not likely to ever become a thing, for obvious reasons: people mostly interact with moderators when they get a ban. People who get a ban are most often unhappy with the ban. This means moderators get unpopular.
Moderation, and moderation policies, are not about popularity, they are about being necessary and/or right. I believe this is one of the reasons why the discussion about the rename policies has been so ineffective: one side is arguing the change is not popular, while the other side is arguing that the change is necessary. They are two different conversations.
I'll see about finding the data on new players, active games, number of mod tickets, and bans handed out over time. I think it'll be useful.