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    The current pre-release of the client ("pioneer" in the version) is only compatible to itself. So you can only play with other testers. Please be aware!

    Moderation reports being actioned?

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    • QuietJoyQ Offline
      QuietJoy
      last edited by

      I have submitted a moderation report from late early May and it's still showing as awaiting. Two others since then. Is there any known issue with the moderation reports or is it more of an issue with moderators not having enough free time to go through reports? Just curious!

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      • VoodooV Offline
        Voodoo
        last edited by

        We are working on report number 3843 created 2021-02-13.
        Your report has the number 4546.

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        • QuietJoyQ Offline
          QuietJoy
          last edited by

          Hey, thanks for the answer. So you guys are currently in february atm. Again, just curious how much work is involved in verifying the accuracy of reports?
          For example, I just reported an abusive player for chat. You can see the entire chat log in the replay area, no need to run the game and watch the thing until the abuse occurs. For something like that, does it be resolved with a quick glance at the log?
          Also, how many people action these reports? Depending what's involved, then if possible I might be interested in helping out.

          VoodooV 1 Reply Last reply Reply Quote 0
          • FtXCommandoF Offline
            FtXCommando
            last edited by FtXCommando

            https://forum.faforever.com/topic/433/moderator

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            • QuietJoyQ Offline
              QuietJoy
              last edited by

              Hmm, I guess my next question would be roughly how many moderator reports come in during an average week/month?

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              • GiebmasseG Offline
                Giebmasse Team Lead
                last edited by Giebmasse

                Around 10 reports per day.
                Can also mention the report Voodoo mentioned is the oldest one, doesn't mean we don't process reports in-between.

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                • NOC-N Offline
                  NOC-
                  last edited by

                  Plus you cant just insta ban all of the reported otherwise player base drops massively so it just takes time and a lot of reports so it will be done in time.

                  Ras Boi's save lives.

                  furyritchieF 1 Reply Last reply Reply Quote 0
                  • ResistanceR Offline
                    Resistance
                    last edited by

                    yeah,takes some time to watch 2 hours of "epic" gap games and overall takes some time

                    queuing with a newbie to show him the beauty of tmm and meeting tagada be like:
                    https://www.youtube.com/watch?v=yLcRpdZ0Xb0&ab_channel=Tomoko

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                    • furyritchieF Offline
                      furyritchie @NOC-
                      last edited by

                      @noonecares said in Moderation reports being actioned?:

                      Plus you cant just insta ban all of the reported otherwise player base drops massively so it just takes time and a lot of reports so it will be done in time.

                      People deserve a chance to learn the rules as well. Many people will realise that it's not okay and change what they do.

                      Former Board Member - March 2021 - March 2022

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                      • VoodooV Offline
                        Voodoo @QuietJoy
                        last edited by

                        @gruffman said in Moderation reports being actioned?:

                        Again, just curious how much work is involved in verifying the accuracy of reports?

                        Here are the steps we do normally:

                        1. Open the moderation tool and read the report.
                        2. Check for name changes.
                        3. Check for previous bans or warnings.
                        4. Watching the replay or the game chat.
                        5. Closing the report with a notice of our decision.
                        6. Creating a forum post about the user/action.
                        7. If it is only a warning, pming the user.

                        A problem is also if the users talked in other languages in game.

                        GiebmasseG 1 Reply Last reply Reply Quote 1
                        • NOC-N Offline
                          NOC-
                          last edited by

                          Hence why sometimes if the games are russian its more necessary to have the russian speaking mod handle it such as Rezy or Zlo (soz forgot other names) and if theyre busy then the report just takes more time.
                          One way or another the report will be reviewed regardless.

                          Ras Boi's save lives.

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                          • GiebmasseG Offline
                            Giebmasse Team Lead @Voodoo
                            last edited by

                            @voodoo said in Moderation reports being actioned?:

                            @gruffman said in Moderation reports being actioned?:

                            Again, just curious how much work is involved in verifying the accuracy of reports?

                            Here are the steps we do normally:

                            1. Open the moderation tool and read the report.
                            2. Check for name changes.
                            3. Check for previous bans or warnings.
                            4. Watching the replay or the game chat.
                            5. Closing the report with a notice of our decision.
                            6. Creating a forum post about the user/action.
                            7. If it is only a warning, pming the user.

                            A problem is also if the users talked in other languages in game.

                            In addition an action might be brought up within the moderation team for discussion, especially before handing out perma bans, which adds more time to the process.
                            Investigating smurfs can also be way more time consuming than other reports.

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