FAForever Forums
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login
    The current pre-release of the client ("pioneer" in the version) is only compatible to itself. So you can only play with other testers. Please be aware!

    FAF doesnt recognize I have supcom

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    19 Posts 10 Posters 1.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • F Offline
      Fragments515
      last edited by

      Hey does anyone know how to get faf working? I linked to my steam account but had it set to private at the time. Even when I've now set it to public it still thinks I don't own supcom, and I can't fix it.
      My game details and profile are set to public now, but it's like it won't recheck after the first time. And I cant find a way to disconnect my account and do it again properly
      c6d83f62-3f0c-4142-b319-f2b2188b2335-image.png
      It just takes me in an endless loop of the same link no matter what I do
      ec0f28c9-922e-4a02-8bd8-683eaf9734bd-image.png
      I have tried on several different browsers, logging out and back in, and nothing has fixed it.

      1 Reply Last reply Reply Quote 0
      • N Offline
        Nex
        last edited by

        what exactly happens when you try to go to /account/link as mentioned in the error message?

        1 Reply Last reply Reply Quote 0
        • R Offline
          Reckless_Charger
          last edited by

          So you have forged alliance not Supreme Commander?

          1 Reply Last reply Reply Quote 0
          • C Offline
            Conny_Action
            last edited by

            you normally should get FA for free on steam by registering your old SupCom key.

            1 Reply Last reply Reply Quote 0
            • arma473A Offline
              arma473
              last edited by

              This is also a great time to buy SC:FA on Steam

              "Supreme Commander: Forged Alliance" is only $2.59 for the next 1-2 days

              It usually only goes on sale about 2 times per year, so now is a good time to grab it as a gift for a friend

              1 Reply Last reply Reply Quote 0
              • E Offline
                Eszusz
                last edited by

                Hi all,

                Any solution for this?
                I got the same problem. Tried everything. Different browsers, private browsers also. Reboot, cache clear. Different PC. Keep gething "Error! Your steam account was not successfully linked! Please verify you logged into the website correctly.". My profile is also set as public on all the way.

                I have Supreme Commander and Supreme Commander: Forged Alliance on steam.

                Thanks in advance! Cheers

                1 Reply Last reply Reply Quote 0
                • arma473A Offline
                  arma473
                  last edited by

                  The most likely situation is that you don't actually have SC:FA on Steam.

                  Probably you have "family sharing" and someone else is the owner of SC:FA

                  Or you might be trying to link your FAF account to the wrong Steam account

                  1 Reply Last reply Reply Quote 0
                  • E Offline
                    Eszusz
                    last edited by Eszusz

                    I can confirm I literally own the SC and SC:FA on Steam and I trying to use my only one STEAM account so this cannot be the problem.
                    The Link button now just refresh this page and write the red error message that I mentioned in the previous post. It seems the website has the problem.

                    Any other soulution?

                    E 1 Reply Last reply Reply Quote 0
                    • E Offline
                      Eszusz @Eszusz
                      last edited by Eszusz

                      @eszusz I can't buy it because I already have...
                      540979e5-42ec-429b-97ce-dc1218bdb85f-image.png

                      There is my privacy settings:
                      46719f28-a4e9-413a-bbbf-841eceb5e041-image.png

                      1 Reply Last reply Reply Quote 0
                      • Brutus5000B Offline
                        Brutus5000 FAF Server Admin
                        last edited by Brutus5000

                        None of you successfully linked the accounts you use in this forum to Steam (I looked it up in the database).
                        If you think you did this successfully, it was probably on a different account name. In that case try to do a password reset via Steam to reveal which account that was.

                        He said, "I've been to the year 3000
                        Not much has changed, but they live underwater
                        And your great-great-great-granddaughter
                        Is playin' FAF, playin' FAF"

                        E 1 Reply Last reply Reply Quote 0
                        • E Offline
                          Eszusz @Brutus5000
                          last edited by

                          @brutus5000 Thank you for the answer!
                          I tried to reset password via steam, unfortunately I got the following error messages:
                          {"requestId":"e7d332ae-cdbb-4e20-b38a-848c3cce7808","errors":[{"status":"422","title":"Unable to resolve steam id","detail":"The Steam ID '76561198049802665' does not match any account.","code":"193","meta":{"args":["76561198049802665"]}}]}

                          I think I couldn't connect my steam account then.

                          Now I tried to link my steam account again. After I press the "yellow" colored "Link your FAF account to Steam", the page suddenly refres it self and I get the red error message, without any redirection to steam sign in.

                          6a5b15d9-e6a5-4aaf-9880-446b584449d5-image.png

                          What can prevent me from linking? I followed the guidelines, also tried some "solution" from the forum. I'm absolutely lost.

                          1 Reply Last reply Reply Quote 0
                          • Brutus5000B Offline
                            Brutus5000 FAF Server Admin
                            last edited by

                            Last idea is logout and relogin on the website.
                            I'll try testing with my account later on to see if the process maybe is broken.

                            He said, "I've been to the year 3000
                            Not much has changed, but they live underwater
                            And your great-great-great-granddaughter
                            Is playin' FAF, playin' FAF"

                            E 1 Reply Last reply Reply Quote 0
                            • E Offline
                              Eszusz @Brutus5000
                              last edited by Eszusz

                              @brutus5000

                              I tried it before. I gave it another chance, though.
                              Now I got this:
                              36d13121-48ed-4cb1-aacb-ee96ecf8a88f-image.png

                              I would appreciate if you'll test it.
                              Thank you.

                              PS: I tried it from another PC, still error 😞

                              E 1 Reply Last reply Reply Quote 0
                              • E Offline
                                Eszusz @Eszusz
                                last edited by

                                Finally.
                                I have successfully linked my account!

                                I tried to figure out what can be the problem and noticed that the SC:FA was marked as private, therefore FAF cannot recognize I have SC:FA regardless my privacy settings.

                                To help someone in the future:
                                Navigate here in the steam via browser:
                                3b42873a-4785-48f1-98d4-67042288bb51-image.png

                                Then search for Supreme Commander and Supreme Commander: Forged Alliance and click to this icon(picture) or click on the three dot and select "unmark as private"
                                780a52c9-5b1e-49c5-b66b-38547ed66605-image.png

                                To be honest I don't have any idea why it was marked as private because I haven't marked it before.

                                GL & HF everybody!

                                1 Reply Last reply Reply Quote 3
                                • Brutus5000B Offline
                                  Brutus5000 FAF Server Admin
                                  last edited by

                                  I wasn't even aware this was possible for single games.

                                  He said, "I've been to the year 3000
                                  Not much has changed, but they live underwater
                                  And your great-great-great-granddaughter
                                  Is playin' FAF, playin' FAF"

                                  E 1 Reply Last reply Reply Quote 0
                                  • MostLostNoobM Offline
                                    MostLostNoob
                                    last edited by

                                    It's a recent change from Steam, but AFAIK, it's opt-in, so I'm surprised that SCFA was set like that automatically.

                                    1 Reply Last reply Reply Quote 0
                                    • deletethisD Offline
                                      deletethis
                                      last edited by

                                      It might be worth adding this to the FAQ to avoid future headaches.

                                      1 Reply Last reply Reply Quote 0
                                      • maggeM Offline
                                        magge Global Moderator
                                        last edited by

                                        Maybe even in the onboarding process itself — I raised an issue: https://github.com/FAForever/website/issues/538

                                        Join a FAFtastic Team

                                        1 Reply Last reply Reply Quote 1
                                        • E Offline
                                          Eszusz @Brutus5000
                                          last edited by

                                          @brutus5000 Me neither.
                                          But now I'm happy and enjoying the FOF.

                                          You guys made very great work with SC! 🙂

                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post