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    FAF doesnt recognize I have supcom

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    19 Posts 10 Posters 1.3k Views
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    • E
      Eszusz @Eszusz
      last edited by Eszusz

      @eszusz I can't buy it because I already have...
      540979e5-42ec-429b-97ce-dc1218bdb85f-image.png

      There is my privacy settings:
      46719f28-a4e9-413a-bbbf-841eceb5e041-image.png

      1 Reply Last reply Reply Quote 0
      • Brutus5000B
        Brutus5000 FAF Server Admin
        last edited by Brutus5000

        None of you successfully linked the accounts you use in this forum to Steam (I looked it up in the database).
        If you think you did this successfully, it was probably on a different account name. In that case try to do a password reset via Steam to reveal which account that was.

        He said, "I've been to the year 3000
        Not much has changed, but they live underwater
        And your great-great-great-granddaughter
        Is playin' FAF, playin' FAF"

        E 1 Reply Last reply Reply Quote 0
        • E
          Eszusz @Brutus5000
          last edited by

          @brutus5000 Thank you for the answer!
          I tried to reset password via steam, unfortunately I got the following error messages:
          {"requestId":"e7d332ae-cdbb-4e20-b38a-848c3cce7808","errors":[{"status":"422","title":"Unable to resolve steam id","detail":"The Steam ID '76561198049802665' does not match any account.","code":"193","meta":{"args":["76561198049802665"]}}]}

          I think I couldn't connect my steam account then.

          Now I tried to link my steam account again. After I press the "yellow" colored "Link your FAF account to Steam", the page suddenly refres it self and I get the red error message, without any redirection to steam sign in.

          6a5b15d9-e6a5-4aaf-9880-446b584449d5-image.png

          What can prevent me from linking? I followed the guidelines, also tried some "solution" from the forum. I'm absolutely lost.

          1 Reply Last reply Reply Quote 0
          • Brutus5000B
            Brutus5000 FAF Server Admin
            last edited by

            Last idea is logout and relogin on the website.
            I'll try testing with my account later on to see if the process maybe is broken.

            He said, "I've been to the year 3000
            Not much has changed, but they live underwater
            And your great-great-great-granddaughter
            Is playin' FAF, playin' FAF"

            E 1 Reply Last reply Reply Quote 0
            • E
              Eszusz @Brutus5000
              last edited by Eszusz

              @brutus5000

              I tried it before. I gave it another chance, though.
              Now I got this:
              36d13121-48ed-4cb1-aacb-ee96ecf8a88f-image.png

              I would appreciate if you'll test it.
              Thank you.

              PS: I tried it from another PC, still error 😞

              E 1 Reply Last reply Reply Quote 0
              • E
                Eszusz @Eszusz
                last edited by

                Finally.
                I have successfully linked my account!

                I tried to figure out what can be the problem and noticed that the SC:FA was marked as private, therefore FAF cannot recognize I have SC:FA regardless my privacy settings.

                To help someone in the future:
                Navigate here in the steam via browser:
                3b42873a-4785-48f1-98d4-67042288bb51-image.png

                Then search for Supreme Commander and Supreme Commander: Forged Alliance and click to this icon(picture) or click on the three dot and select "unmark as private"
                780a52c9-5b1e-49c5-b66b-38547ed66605-image.png

                To be honest I don't have any idea why it was marked as private because I haven't marked it before.

                GL & HF everybody!

                1 Reply Last reply Reply Quote 3
                • Brutus5000B
                  Brutus5000 FAF Server Admin
                  last edited by

                  I wasn't even aware this was possible for single games.

                  He said, "I've been to the year 3000
                  Not much has changed, but they live underwater
                  And your great-great-great-granddaughter
                  Is playin' FAF, playin' FAF"

                  E 1 Reply Last reply Reply Quote 0
                  • MostLostNoobM
                    MostLostNoob
                    last edited by

                    It's a recent change from Steam, but AFAIK, it's opt-in, so I'm surprised that SCFA was set like that automatically.

                    1 Reply Last reply Reply Quote 0
                    • deletethisD
                      deletethis
                      last edited by

                      It might be worth adding this to the FAQ to avoid future headaches.

                      1 Reply Last reply Reply Quote 0
                      • maggeM
                        magge Global Moderator
                        last edited by

                        Maybe even in the onboarding process itself — I raised an issue: https://github.com/FAForever/website/issues/538

                        Join a FAFtastic Team

                        1 Reply Last reply Reply Quote 1
                        • E
                          Eszusz @Brutus5000
                          last edited by

                          @brutus5000 Me neither.
                          But now I'm happy and enjoying the FOF.

                          You guys made very great work with SC! 🙂

                          1 Reply Last reply Reply Quote 0
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