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    Scheduled Pinned Locked Moved FAF support (client and account issues)
    26 Posts 11 Posters 1.2k Views
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    • N
      Nabiullina
      last edited by Nabiullina

      I have the same problem
      307d250c-ecf9-42dc-9a38-6b2e31dab5c1-image.png

      I try a few different versions, but without any results

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      • S
        Sheikah
        last edited by

        @tgoat that looks like your client can't contact the FAF server try checking your firewall or antivirus

        1 Reply Last reply Reply Quote 0
        • R
          Ryan555
          last edited by

          Capture.PNG

          I'm getting past that part. I'm just stuck at this point forever

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          • E
            Exselsior
            last edited by Exselsior

            This might be a stretch but I recently started having a similar issue every once in a while. I fix it by fully restarting both my pc and my router.

            Edit: I think this is actually something weird going on with my router because I have another completely unrelated issue where I have to restart the router to clean its cache to get some of my ssh sessions to work. That's completely unrelated to faf, but might have a similar cause with whatever my router is doing.

            1 Reply Last reply Reply Quote 0
            • R
              Ryan555
              last edited by

              I've tried everything I can think of, including restarting my router. I'm at a loss here

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              • S
                Sheikah
                last edited by

                From what I have seen @Ryan555 this is commonly a dns issue where the client can't resolve lobby.faforever.com. You could try manually inserting the ip for the lobby by double-clicking the environment button at the bottom before you log in.

                1 Reply Last reply Reply Quote 1
                • L
                  LordYellow
                  last edited by

                  I've been waiting for them to fix this for literally like a year now and despite countless updates since last I even tried and they still can't seem to figure it out or fix it. I gave up and moved onto games like BAR, I'm pretty heavily disappointed with FAF.

                  1 Reply Last reply Reply Quote 0
                  • Brutus5000B
                    Brutus5000 FAF Server Admin
                    last edited by

                    What do you expect? We have over 20.000 users per month who do NOT have this issue.
                    If there is a minority of people with weird problems it's a fair assumption to say it's a problem with your computer / operating system / local network setup.
                    We have seen plenty of logs who describe this problem. Technically there is no reason that the FAF client can't resolve our domain or things like that. Java is running on millions of computer without problems so it's not a Java problem. It's not a code problem. Most probably it's weird firewall problems etc. It is impossible to track from our end.

                    He said, "I've been to the year 3000
                    Not much has changed, but they live underwater
                    And your great-great-great-granddaughter
                    Is playin' FAF, playin' FAF"

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                    • S
                      Sheikah
                      last edited by

                      As Brutus said this unfortunately only occurs for a minority of users. I have personally tried modifying my system and network configurations however I have never been able to reproduce this on my own machine or setup. This unfortunately makes it impossible for me to figure out how to solve this or if there is anything we can do on our end to help.

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                      • L
                        LordYellow
                        last edited by LordYellow

                        Well I already did everything that was suggested to fix this problem, so my answer to that question is pretty much "I would hope it would've been fixed by now considering I've never had these issues with old versions of FAF."

                        It also seems quite callous to disregard the minority of people having the problem over the majority, especially considering this has been a long time issue now.

                        1 Reply Last reply Reply Quote 0
                        • BlackYpsB
                          BlackYps
                          last edited by

                          As others have already tried to explain, we are out of ideas what could be causing it. And we have no way of reproducing the problem and thus are unable to try things out and checking if that makes the problem go away. So what do you suggest we do?

                          L 1 Reply Last reply Reply Quote 0
                          • H-masterH
                            H-master
                            last edited by

                            Do you have the same problem on a different pc?
                            Do you have the same problem on a different network?

                            Check out my maps here:

                            Madness 1 - 10

                            https://forum.faforever.com/topic/480/h-master-s-maps

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                            • L
                              LordYellow @BlackYps
                              last edited by

                              @blackyps Considering that this problem started happening in general during the switch from python to java then it is quite obvious someone messed up.

                              arma473A 1 Reply Last reply Reply Quote 0
                              • arma473A
                                arma473 @LordYellow
                                last edited by

                                @lordyellow Nothing is obvious when it comes to unreproducible software/networking bugs

                                Are people still able to log in with the Python client, and if so, have you tried doing that?

                                Have you tried logging in from a different connection? For example if you go over to your friend's house and use their internet, or a Starbucks with wifi, or whatever

                                L 1 Reply Last reply Reply Quote 0
                                • L
                                  LordYellow @arma473
                                  last edited by LordYellow

                                  @arma473 I would be most grateful if you could supply me a way to get the old python client. I don't have it anymore since I updated long ago.

                                  Also yea I tried logging in from different spots, just keeps giving me the same issue.

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                                  • arma473A
                                    arma473
                                    last edited by

                                    I don't have a copy of the python client but @ThomasHiatt might

                                    Have you tried logging in from a different computer entirely? You can put FAF on a computer without installing Steam and FA. The point would just be to see if you can log in, not to actually play the game on some other computer.

                                    1 Reply Last reply Reply Quote 0
                                    • ThomasHiattT
                                      ThomasHiatt
                                      last edited by

                                      Yea, I'm the only member of this community that can type "faf python client" into google.

                                      https://github.com/FAForever/client/releases

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                                      • Eternal-E
                                        Eternal-
                                        last edited by Eternal-

                                        Python client uses same web authorization as official one. The problem is in local network that does not give permission to connect FAF OAuth server in Germany. I had such problem in my college, as i know there is setup of a local server with some firewall rules, so problem is not on FAF side.

                                        If you are using router / everything that stands between you and the Internet, the problem may be in it. Network provider will never block such stuff

                                        Profile | Eternal MOD pack | Check new client

                                        1 Reply Last reply Reply Quote 0
                                        • Brutus5000B
                                          Brutus5000 FAF Server Admin
                                          last edited by

                                          The thing I do not understand is that if you post in this forum you are in general able to login via our OAuth server.
                                          But for some reason it fails if we do the same in the FAF (java) client. There is no logical or technical explanation for this.

                                          He said, "I've been to the year 3000
                                          Not much has changed, but they live underwater
                                          And your great-great-great-granddaughter
                                          Is playin' FAF, playin' FAF"

                                          1 Reply Last reply Reply Quote 0
                                          • Eternal-E
                                            Eternal-
                                            last edited by Eternal-

                                            I was wrong, i am in college right now and i cant open TCP connection with lobby.faforever.com. Mostly likely due to our local server policy for connections.

                                            7522d1fe-02b6-497d-abd1-6c2310ea7388-image.png

                                            Profile | Eternal MOD pack | Check new client

                                            1 Reply Last reply Reply Quote 0
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