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Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.

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  • A Offline
    AnOfficeStapler
    last edited by 19 Aug 2020, 09:38

    Been trying to play Faf with my friend all day and every single custom game we play, with or without mods, the game freezes and crashes between 10-50 minutes of gameplay, 100% of the time. We tried swapping hosts but that didn't work. Game crash log included. Please help. We just wanna play. We haven't been able to complete a single game.

    CrashLog.txt

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    • G Online
      Giebmasse Team Lead
      last edited by 19 Aug 2020, 11:32

      Do you get a crash message or does it just freeze? Try to play separately to find out which one of you have the issue.
      As a general tip game likes to crash more often if you have it in fullscreen mode, I recommend using windowed mode.

      A 1 Reply Last reply 19 Aug 2020, 11:53 Reply Quote 1
      • A Offline
        AnOfficeStapler @Giebmasse
        last edited by 19 Aug 2020, 11:53

        @Giebmasse Theres no error message when the game freezes. The log appears in a separate window though and the game becomes inaccessible and has to be closed with task manager.

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        • A Offline
          AnOfficeStapler
          last edited by 19 Aug 2020, 12:41

          Update: Windowed mode did not fix it.

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          • A Offline
            AnOfficeStapler
            last edited by 19 Aug 2020, 12:56

            Update 2: It is just me that is crashing. Whether I'm host or not I crash the multiplayer lobby.

            1 Reply Last reply Reply Quote 0
            • S Offline
              speed2
              last edited by 19 Aug 2020, 13:24

              Try to update or reinstall your audio driver and set output to stereo.

              A 1 Reply Last reply 19 Aug 2020, 14:38 Reply Quote 1
              • A Offline
                AnOfficeStapler @speed2
                last edited by 19 Aug 2020, 14:38

                @speed2 I will get back to you on this when I'm available to try it.

                1 Reply Last reply Reply Quote 0
                • G Online
                  Giebmasse Team Lead
                  last edited by 20 Aug 2020, 09:46

                  You can also try to delete these folders:

                  C:\ProgramData\FAForever\gamedata
                  C:\ProgramData\FAForever\cache
                  

                  Then ofcourse reinstall the main game, update your drivers etc. regular troubleshooting.

                  A 2 Replies Last reply 20 Aug 2020, 09:49 Reply Quote 1
                  • A Offline
                    AnOfficeStapler @Giebmasse
                    last edited by 20 Aug 2020, 09:49

                    @Giebmasse Trying these now. The aforementioned audio driver fix from speed2 did not work.

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                    • A Offline
                      AnOfficeStapler @Giebmasse
                      last edited by AnOfficeStapler 20 Aug 2020, 11:11

                      @Giebmasse Update. Drivers are updated, game is reinstalled and i tried deleting those folders. Nothing worked. Although worth noting that the crash log is slightly different this time, i think. Crashlog2.txt

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                      • P Offline
                        Pearl12
                        last edited by 20 Aug 2020, 15:14

                        Are you using any mods?

                        Are you comfortable posting your dxdiag as well?
                        https://mtgo-support.wizards.com/hc/en-us/articles/360000972706-Creating-a-DxDiag-File

                        A 1 Reply Last reply 20 Aug 2020, 17:26 Reply Quote 1
                        • G Online
                          Giebmasse Team Lead
                          last edited by 20 Aug 2020, 15:53

                          Might be worth looking into general PC stability then, memtest etc.

                          1 Reply Last reply Reply Quote 1
                          • D Offline
                            deletethis
                            last edited by deletethis 20 Aug 2020, 15:59

                            It still looks like an audio issue to me, one of your last lines in the crashlog says "warning: SND: Error playing cue 1 on bank 5 [music]". You'll notice it's the same as the ones you were getting in the previous crashlog.

                            Are you -REALLY- sure you have configured your audio as stereo under windows and not as
                            5.1/7.1/surround/whatever?

                            Try looking up your error on google, you'll get some more insights and tips.

                            It might be a device incompatibility, or it might be because you are plugging it through USB instead of the audio jack, or it might be the device-specific software giving problems (try closing it or double check the settings there).

                            One of the discussions that you will find mentions deleting the music files from the game as a "fix", you might want to try that (make sure to make a backup just in case, so you won't have to redownload/reinstall).

                            A 1 Reply Last reply 20 Aug 2020, 17:19 Reply Quote 1
                            • S Offline
                              Sprouto
                              last edited by 20 Aug 2020, 17:03

                              This is definitely a sound configuration issue - the final message in that crashlog that refers to the XACT issue, confirms it.

                              A 1 Reply Last reply 20 Aug 2020, 17:23 Reply Quote 1
                              • A Offline
                                AnOfficeStapler @deletethis
                                last edited by 20 Aug 2020, 17:19

                                @deletethis It's always been set to stereo so I never tried changing it to something else and back to Stereo. I can try testing it when I'm available again. I use regular headphones plugged into the audio jack of my PC. I'll definitely try deleting the music files too when I'm available again. I'll keep you updated.

                                5.JPG

                                T 1 Reply Last reply 21 Aug 2020, 23:15 Reply Quote 0
                                • A Offline
                                  AnOfficeStapler @Sprouto
                                  last edited by 20 Aug 2020, 17:23

                                  @Sprouto I'm glad it's narrowed down to that at least. I can try reinstalling audio drivers again when I'm available. But my speaker's configuration has always been set to stereo. I've never changed it.

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                                  • A Offline
                                    AnOfficeStapler @Pearl12
                                    last edited by 20 Aug 2020, 17:26

                                    @Pearl12 The only mod I've used, if it counts, is Nomads, but the problem has been happening before and after I've installed Nomads, and after I reinstalled the game.

                                    I'll post my dxdiag if we run out of ideas but from the looks of it. It's a sound issue at the very least.

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      Sprouto
                                      last edited by 20 Aug 2020, 17:46

                                      To confirm the diagnosis, use the /nosound switch in your command line - this will disable all sound - and confirm if it's a sound issue that's causing the crashing. Another source of possible sound issues is the additional audio devices that get sometimes get installed with various devices (ie. - monitors with speakers in them, discrete sound cards). Review your audio devices - and disable any that you don't use - or cannot identify - essentially insuring that only your speaker system and/or your headset - are the only ones enabled. We have often seen surround sound headsets cause this issue.

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                                      • A Offline
                                        AnOfficeStapler
                                        last edited by 21 Aug 2020, 16:57

                                        Alright. Deleting the music files in the game folder seemed to fix the issue. Was able to get a 2 hour game in and finish it. Thank you everyone for the help.

                                        Z 1 Reply Last reply 17 Nov 2020, 02:58 Reply Quote 0
                                        • UvesoU Offline
                                          Uveso
                                          last edited by 21 Aug 2020, 17:40

                                          You could also set the volume for music to 0. this would also stop the music from playing.
                                          (its disabled with 0 volume set)

                                          but nice to hear thats working now 🙂

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