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    Account removal

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    25 Posts 10 Posters 1.4k Views
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    • ?
      A Former User
      last edited by

      So, I want to remove this account since I don't have a game and I don't think I'll buy it since I'm not sure that I have time for it. I already found that I should write to [email protected] but what will happen with my nickname? What if after some time I'll come back will I be able to create account with same nickname?

      1 Reply Last reply Reply Quote 0
      • Brutus5000B
        Brutus5000 FAF Server Admin
        last edited by

        The nickname gets freed and can be taken by anybody in the meantime. If you come back, it might be taken by someone else.

        Why don't just leave your account here? All we have is your email and an IP address. We're not sending out any emails except if we send out changes on Terms of Service which we did once in the last 10 years.

        Plus you keep me or Sheikah from the hassle of scrubbing through the database and manually removing you.

        He said, "I've been to the year 3000
        Not much has changed, but they live underwater
        And your great-great-great-granddaughter
        Is playin' FAF, playin' FAF"

        ? 1 Reply Last reply Reply Quote 0
        • ?
          A Former User @Brutus5000
          last edited by A Former User

          @brutus5000 thx for answer.

          You see, there is a chance that I'll never come back and I don't want to leave accounts which I won't use. I used to have a ton of them and one site got hijacked. From then I only use password generator and delete every useless account. Just in case.

          Besides, I don't need to remove account on forum, do I?

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          • S
            Sheikah
            last edited by

            The forum account is the same as your FAF account. So it gets deleted as well when deletion is requested.

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            • ?
              A Former User
              last edited by

              I wrote an e-main 2 days ago, still no answer.

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              • S
                Sheikah
                last edited by

                Deletion requests are handled manually so may take some time to actually delete an account from a request. Also no response is really given the account will just be deleted.

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                • ?
                  A Former User @Sheikah
                  last edited by

                  @sheikah okay, I thought there would be some questions to confirm ownership or alert that account would be deleted.

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                  • S
                    Sheikah
                    last edited by

                    Ownership is confirmed by sending the request from the email that owns the account.

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                    • ?
                      A Former User
                      last edited by

                      It's been more than a month since my request but I still can log in. Does this mean my e-mail somehow wasn't sent? I'm using GMail.

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                      • D
                        Dorset
                        last edited by

                        I never understood why so many websites allow people to create accounts so easily without any moderator to be involved but when it comes to deleting an account its nearly impossible.

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                        • TheVVheelboyT
                          TheVVheelboy
                          last edited by

                          It's not impossible. It just takes time(and if anything it's easy to have your account deleted.) as there aren't many people who can deal with it and we are busy doing other work behind the scenes as this is volunteer run community/app. Removing accounts is lower on priority list than making sure the server stays up(which been iffy for some time, hopefully the new server will alleviate the problem).

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                          • IndexLibrorumI
                            IndexLibrorum Global Moderator
                            last edited by

                            If the FAF servers are based in the EU, I imagine they have to comply with the GDPR. If this is the case, @FantaZtic's request is covered under 'the right to be forgotten' clauses. Might be a good reason to take this seriously, soon.

                            "Design is an iterative process. The required number of iterations is one more than the number you have currently done. This is true at any point in time."

                            See all my projects:

                            1 Reply Last reply Reply Quote 1
                            • D
                              Dorset
                              last edited by

                              If the account creation process is automated than why cant the account deletion process also be automated?? I agree people should have the right to have their info deleted in a timely manner regardless of how minor it may seem to some.

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                              • arma473A
                                arma473
                                last edited by

                                automating the deletion process would cause huge problems because of the virtual inevitability of deletion happening when it shouldn't

                                D 1 Reply Last reply Reply Quote 0
                                • D
                                  Dorset @arma473
                                  last edited by Dorset

                                  @arma473 why are other websites able to achieve this but we cant? How would one person deleting thier account cause another persons account to be deleted? or whatever unintended deletion you speak of happen?

                                  arma473A JipJ 2 Replies Last reply Reply Quote 0
                                  • arma473A
                                    arma473 @Dorset
                                    last edited by

                                    @dorset said in Account removal:

                                    @arma473 why are other websites able to achieve this but we cant? How would one person deleting thier account cause another persons account to be deleted? or whatever unintended deletion you speak of happen?

                                    I've done a little bit of computer programming, so I know that any time you attempt to implement anything, there's a pretty good chance there will be unwanted behavior, including false positives/false negatives

                                    In this case, a false positive would mean the system decides that a certain account should be deleted, but the human FAF admins don't believe it should be deleted

                                    It would probably be a big pain to un-delete accounts, especially if deleting the account means FAF actually purges itself of information about the account (if FAF is trying to recognize a right to be forgotten)

                                    I can't even predict all of the different ways that the system could go wrong or could be exploited

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                                    • RoweyR
                                      Rowey
                                      last edited by

                                      accounts deletion request have to be manually removed from all the database tables by 1 of 3 sever admin which have been buzzy dealing with sever issues the the request is made it make take a bit but it will be deleted.

                                      "The needs of the many outweigh the needs of the few" - Spock

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                                      • JipJ
                                        Jip @Dorset
                                        last edited by

                                        @dorset said in Account removal:

                                        why are other websites able to achieve this but we cant?

                                        I think you're confused with deleting an account and 'deleting' it. A lot of services have a flag that they can set to 'delete' an account. If that flag is set then all interactions with that account are denied. That allows you to easily automate it, but the actual deleting of the data happens at another time.

                                        And occasionally your data is never really deleted, as I found out through https://haveibeenpwned.com/ .

                                        A work of art is never finished, merely abandoned

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                                        • DeribusD
                                          Deribus Global Moderator
                                          last edited by

                                          I've worked at a major game developer, and the wrong account was deleted all the time.

                                          1 Reply Last reply Reply Quote 1
                                          • Brutus5000B
                                            Brutus5000 FAF Server Admin
                                            last edited by

                                            Deleting an account does not work automatically as it is easy to build a connected systems with single sign on, but deleting users across all systems is not considered. It is possible to automate but we did not have the time yet. Of course a self-service would be the best.

                                            In my personal opinion GDPR is a joke on this behalf. All we have is your email and one ip. It's a free service. And a lot of people waste my time by demanding to have the account to be deleted which brings them ABSOLUTELY NOTHING. It's their right, so we have to follow. But there is no strict time window in the law.

                                            He said, "I've been to the year 3000
                                            Not much has changed, but they live underwater
                                            And your great-great-great-granddaughter
                                            Is playin' FAF, playin' FAF"

                                            IndexLibrorumI 1 Reply Last reply Reply Quote 3
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