• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Login
FAForever Forums
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Login

Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.

Scheduled Pinned Locked Moved Game Issues and Gameplay questions
25 Posts 9 Posters 2.5k Views 1 Watching
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • A Offline
    AnOfficeStapler
    last edited by 19 Aug 2020, 12:41

    Update: Windowed mode did not fix it.

    1 Reply Last reply Reply Quote 0
    • A Offline
      AnOfficeStapler
      last edited by 19 Aug 2020, 12:56

      Update 2: It is just me that is crashing. Whether I'm host or not I crash the multiplayer lobby.

      1 Reply Last reply Reply Quote 0
      • S Offline
        speed2
        last edited by 19 Aug 2020, 13:24

        Try to update or reinstall your audio driver and set output to stereo.

        A 1 Reply Last reply 19 Aug 2020, 14:38 Reply Quote 1
        • A Offline
          AnOfficeStapler @speed2
          last edited by 19 Aug 2020, 14:38

          @speed2 I will get back to you on this when I'm available to try it.

          1 Reply Last reply Reply Quote 0
          • G Offline
            Giebmasse Team Lead
            last edited by 20 Aug 2020, 09:46

            You can also try to delete these folders:

            C:\ProgramData\FAForever\gamedata
            C:\ProgramData\FAForever\cache
            

            Then ofcourse reinstall the main game, update your drivers etc. regular troubleshooting.

            A 2 Replies Last reply 20 Aug 2020, 09:49 Reply Quote 1
            • A Offline
              AnOfficeStapler @Giebmasse
              last edited by 20 Aug 2020, 09:49

              @Giebmasse Trying these now. The aforementioned audio driver fix from speed2 did not work.

              1 Reply Last reply Reply Quote 0
              • A Offline
                AnOfficeStapler @Giebmasse
                last edited by AnOfficeStapler 20 Aug 2020, 11:11

                @Giebmasse Update. Drivers are updated, game is reinstalled and i tried deleting those folders. Nothing worked. Although worth noting that the crash log is slightly different this time, i think. Crashlog2.txt

                1 Reply Last reply Reply Quote 0
                • P Offline
                  Pearl12
                  last edited by 20 Aug 2020, 15:14

                  Are you using any mods?

                  Are you comfortable posting your dxdiag as well?
                  https://mtgo-support.wizards.com/hc/en-us/articles/360000972706-Creating-a-DxDiag-File

                  A 1 Reply Last reply 20 Aug 2020, 17:26 Reply Quote 1
                  • G Offline
                    Giebmasse Team Lead
                    last edited by 20 Aug 2020, 15:53

                    Might be worth looking into general PC stability then, memtest etc.

                    1 Reply Last reply Reply Quote 1
                    • D Offline
                      deletethis
                      last edited by deletethis 20 Aug 2020, 15:59

                      It still looks like an audio issue to me, one of your last lines in the crashlog says "warning: SND: Error playing cue 1 on bank 5 [music]". You'll notice it's the same as the ones you were getting in the previous crashlog.

                      Are you -REALLY- sure you have configured your audio as stereo under windows and not as
                      5.1/7.1/surround/whatever?

                      Try looking up your error on google, you'll get some more insights and tips.

                      It might be a device incompatibility, or it might be because you are plugging it through USB instead of the audio jack, or it might be the device-specific software giving problems (try closing it or double check the settings there).

                      One of the discussions that you will find mentions deleting the music files from the game as a "fix", you might want to try that (make sure to make a backup just in case, so you won't have to redownload/reinstall).

                      A 1 Reply Last reply 20 Aug 2020, 17:19 Reply Quote 1
                      • S Offline
                        Sprouto
                        last edited by 20 Aug 2020, 17:03

                        This is definitely a sound configuration issue - the final message in that crashlog that refers to the XACT issue, confirms it.

                        A 1 Reply Last reply 20 Aug 2020, 17:23 Reply Quote 1
                        • A Offline
                          AnOfficeStapler @deletethis
                          last edited by 20 Aug 2020, 17:19

                          @deletethis It's always been set to stereo so I never tried changing it to something else and back to Stereo. I can try testing it when I'm available again. I use regular headphones plugged into the audio jack of my PC. I'll definitely try deleting the music files too when I'm available again. I'll keep you updated.

                          5.JPG

                          T 1 Reply Last reply 21 Aug 2020, 23:15 Reply Quote 0
                          • A Offline
                            AnOfficeStapler @Sprouto
                            last edited by 20 Aug 2020, 17:23

                            @Sprouto I'm glad it's narrowed down to that at least. I can try reinstalling audio drivers again when I'm available. But my speaker's configuration has always been set to stereo. I've never changed it.

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              AnOfficeStapler @Pearl12
                              last edited by 20 Aug 2020, 17:26

                              @Pearl12 The only mod I've used, if it counts, is Nomads, but the problem has been happening before and after I've installed Nomads, and after I reinstalled the game.

                              I'll post my dxdiag if we run out of ideas but from the looks of it. It's a sound issue at the very least.

                              1 Reply Last reply Reply Quote 0
                              • S Offline
                                Sprouto
                                last edited by 20 Aug 2020, 17:46

                                To confirm the diagnosis, use the /nosound switch in your command line - this will disable all sound - and confirm if it's a sound issue that's causing the crashing. Another source of possible sound issues is the additional audio devices that get sometimes get installed with various devices (ie. - monitors with speakers in them, discrete sound cards). Review your audio devices - and disable any that you don't use - or cannot identify - essentially insuring that only your speaker system and/or your headset - are the only ones enabled. We have often seen surround sound headsets cause this issue.

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  AnOfficeStapler
                                  last edited by 21 Aug 2020, 16:57

                                  Alright. Deleting the music files in the game folder seemed to fix the issue. Was able to get a 2 hour game in and finish it. Thank you everyone for the help.

                                  Z 1 Reply Last reply 17 Nov 2020, 02:58 Reply Quote 0
                                  • U Offline
                                    Uveso
                                    last edited by 21 Aug 2020, 17:40

                                    You could also set the volume for music to 0. this would also stop the music from playing.
                                    (its disabled with 0 volume set)

                                    but nice to hear thats working now 🙂

                                    1 Reply Last reply Reply Quote 0
                                    • T Offline
                                      tatsu @AnOfficeStapler
                                      last edited by 21 Aug 2020, 23:15

                                      @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                      5.JPG

                                      Try 16bit 44100 Hz

                                      6d781a57-cd29-41e0-8ce9-080120b32010-image.png

                                      https://filestore.community.support.microsoft.com/api/images/e7649206-1199-49d9-81ef-a0c6b2b86c4f

                                      How to setup FAF on linux

                                      1 Reply Last reply Reply Quote 0
                                      • Z Offline
                                        zwierzak @AnOfficeStapler
                                        last edited by 17 Nov 2020, 02:58

                                        @AnOfficeStapler said in Game freezes and Crashes in FaF singleplayer and multiplayer 100% of the time within 10-50 minutes.:

                                        Deleting the music files in the game folder seemed to fix the issue.

                                        Which files did you delete exactly? I seem to have the same problem (game freezes on exiting and sometimes crashes while playing/watching) and couldn't fix it with drivers. It's a fresh install of Windows anyway; only a few hours old.

                                        Disabling all audio devices prevents the crashes.
                                        Removing the whole "sounds" folder also prevents the crashes.
                                        Playing FA without any audio isn't that much fun though. 🙂

                                        Setting music volume to 0 does not prevent the crashes for me.

                                        1 Reply Last reply Reply Quote 0
                                        • Z Offline
                                          zwierzak
                                          last edited by zwierzak 18 Nov 2020, 01:44

                                          OH. MY. GOD.

                                          I actually found a solution.

                                          After countless hours of trial and error.
                                          After trying every conceivable sound setting.
                                          After trying various audio devices and configurations.
                                          After restoring to restore points.
                                          After reinstalling every single driver.
                                          After reinstalling every piece of software involved.
                                          After reinstalling Windows.
                                          After reading basically half of the internet.

                                          And the solution for me was.... don't run Forged Alliance from the C drive (which is a fast internal SSD).

                                          Yes, I'm serious. It IS an audio issue though; the crashes happen in xactengine2_9.dll and the FA log clearly shows the XACT audio errors. But moving the Forged Alliance directory to an external SSD fixed the issues.

                                          Not sure if it's because the internal SSD is too fast (resulting in a timing problem) or because it's the boot drive or because something else entirely.

                                          1 Reply Last reply Reply Quote 0
                                          • First post
                                            Last post