What is the biggest issue that plagues FAF in your opinion?

Thanks Jip.

@jip said in What is the biggest issue that plagues FAF in your opinion?:

That screenshot was taking in a long discussion on your clan server. Any snippet of a long discussion is automatically taken out of context, regardless of what you're trying to convey. But not only that, you're using it to try to convey some point that is literally not what the discussion at that moment was about.

I disagree with this premise, because you're essentially stating that you cannot look at separate facts mentioned in an conversation without discussing the whole conversation.

Example: imagine a discussion on how to farm tomatoes. If 90% of the discussion is about soil and water requirements, but at one point someone mentions "by the way, tomatoes, which are a member of the nightshade family like potatoes and eggplants, are technically a fruit. This is why soil requires blah blah...", it is not disingenuous to later say "Oh by the way, this person said that tomatoes are part of the nightshade family".

You do not need the full context of the conversation to refer to something that was mentioned, because specific facts can be true regardless of their context.

During the discussion, you mentioned that to be informed about the specific issue we would have to visit Zulip. In my comment above I refer to this as an example of how information is fragmented. I remain of the opinion that nothing about that misconstrues any of the points you raised in the discussion on our server.

Back to the point you're trying to convey: Zulip is not fragmenting the information space. You don't need to be there to be informed about 95% of what happens on FAF. Almost everything we do is on Github, open for everyone to view. Any discussion on Zulip usually reflects work that end up in pull requests. It just is a place to have in-depth technical discussions in an environment that looks and feels like Slack.

Fair enough, thank you for clearing that up.

I also explained on your clan server

Not to the point where it was clear to me, but discussing this in detail is best left for a PM in discord, I think.

in all honesty, only your clan appears to perceive at this moment.

First of all, I am writing these comments and expressing my opinion independently from Code. I don't much appreciate this attempt of grouping us together, as it comes across to me that this is meant to imply that the criticism is lesser in some way coming from one group or 'direction'. As if therefore it should be dismissed out of hand.

Secondly, the fact that 2-3 members of my clan are currently vocally expressing their frustration with the problem doesn't meant the problem is limited to only our group. If you were to ask a representative sample of the community, I believe you'll find the sentiment is commonly shared. Just reading this thread should convince you that it is patently unclear for many people which bugs are reported and acknowledged, which are being work on, and what the status of that process is.

Lastly, the report bug button is neat, but I wouldn't be able to find you the button if you forced me to with a gun to my head.

I want to reiterate that I am grateful for the work that is put into this project; the fact that FAF is going strong after the base game has basically died is a great achievement. I am not here to antagonize the volunteer devs, but to highlight what I think is an important issue and offer solutions to the problems as I see them.

@IndexLibrorum I don't want to spent further energy on this nonsense. I was hoping for an apology but instead I got a story where you confuse a fact with an interpretation.

If you were to ask a representative sample of the community, I believe you'll find the sentiment is commonly shared

You're not the first who tries to talk as if he or she knows what the community wants. You won't be the last. But everyone who tries it without doing the actual research is usually just wrong. And you're no exception

The screenshot is out of context because it doesn't tell us what you would be informed about on zulip. Without this context the screenshot only tells us that people get informed on zulip. Without any further context this is a useless statement. Everybody that reads it assumes that it is relevant to the discussion, so they infer that things relevant to them get discussed on zulip and then we arrive at a misleading conclusion because the context was missing.

Looking at this it seems that you also got this impression, maybe this is why you think it had enough context, because you made the same mistake assuming that zulip was relevant for normal players.

Then you have a forum, a Github, and a Zulip. The latter of which players, apparently, need to stay up to date with as a requirement to be informed enough—see image.

Anyway this seems to stray off-topic even further, I am open to discuss this further in PMs but this is not the place.

I mostly skipped parts of the posts by now because my time window is very close. What I'd like to say especially to @TheCodemander is the following:

You can not necessarily point new bugs to newer client versions, because the ecosystem all around has changed a lot.

• Tighter OneDrive integration casues lots of issues today, that weren't a problem in Windows XP days
• UCP access stuff has changed
• Antivirus and firewalls got much more aggressive and restrictive on the end-user site as well as intermediary network operators who do shitty IPv4 support

Then there are setups like yours where the system behaves completely different from similar others. I for example do run everything on arch and cannot see a 3GB usage of RAM. But I also have seen my arch profile just break the file system with analysis of multiple weeks (expected hardware issues and everything) and as it turns just the user profile is broke and a new one works like a charm. This just happened 4 weeks ago. So any kind of development for end user deployment is a PITA and will always be.

Also there are issues we have no way to influence it. E.g. the Install4J updater permanently breaking installations on update...
Or the email system breaking because our bank blocks us out for no reason and we fail to pay it.

Furthermore FAF overall has accumulated a lot of technical complexity and technical debt. I know so many issues that I don't even know where to start or which to pick. Just assuming we could afford a part-time developer for 1 day per week, he'd have to focus on one thing leaving out all the rest.

For reference: The involved systems (not even tangling the underlying infrastructure) https://forum.faforever.com/topic/2944/is-it-a-badly-drawn-pentagram-to-summon-the-devil-no-it-s-a-faf-architecture-diagram
And my thoughts on impact of a paid developer here

Let's assume anybody brings in a paid developer for 1 day per week for a budget of like 200€ a month (thats would be a realistic limit at the current finances), all fine we can try it out. But I don't expect this to happen and I'd assume people overestimate the impact.

Jeebus this is still going on. @Jip what the fuck man, reading your responses to pro was rough. Chill out dude. How in the hell is there now a partisan position on "this process is pain".

Have you considered that the reason few people might raise issues is because of how frustrating and painful talking about anything that doesnt fall into the existing, neat boxes for issues that are currently established?

At this point I regret even speaking out on this and I'm actually willing to accept that sanctuary will cost me money, but when the client breaks in a truly permanent way, I'll have to give them money Id have rather given to FAF.

What the hell man, you managed to sell me sanctuary this has been such a pleasant experience the past 2 years or so.

@BlackYps

Looking at this it seems that you also got this impression, maybe this is why you think it had enough context, because you made the same mistake assuming that zulip was relevant for normal players.

The impressions people get from the current faf communication and processes is basically the problem here. Im glad to see you bring it up because I have been trying so hard to get that across.

@Brutus5000

You can not necessarily point new bugs to newer client versions, because the ecosystem all around has changed a lot.

Tighter OneDrive integration casues lots of issues today, that weren't a problem in Windows XP days
UCP access stuff has changed
Antivirus and firewalls got much more aggressive and restrictive on the end-user site as well as intermediary network operators who do shitty IPv4 support

On linux I doubt my issues are caused by those things I dont have. Im not asking for support on my platform. What I'd like is a reference platform that people use which is well supported. If the majority platform has these issues, and my unsupported one has more that really doesnt bode well for me being able to use the thing issue free.

On the linux side we at least dont have install4j either so thats a plus.

My position on paid people is that there was a crippling memory leak issue for a time and I saw a random platform post thing somewhere where someone got a bounty and shortly after it was resolved, hence why Im optimistic it could be made to work.

Im not here to roast devs or their work. I would like the work of all the hard working people here to be the kind of work the community can be proud of and which we can bring new people into the community and say "look, this thing is awesome" and we're almost there. But at the moment, the first thing a new person needs to know is "yeah thats not frozen, its normal", "yeah that means you need to restart the client because reasons" etc etc.

Honestly I have very little to add, I was just kind of shocked to see how pro of all people gets treated by association with someone voicing an issues. Like what the hell, way to prove the worst part of my point

@thecodemander said in What is the biggest issue that plagues FAF in your opinion?:

My position on paid people is that there was a crippling memory leak issue for a time and I saw a random platform post thing somewhere where someone got a bounty and shortly after it was resolved, hence why Im optimistic it could be made to work.

Just to clarify. I fixed the memory leak. I was not even aware when I fixed it that there was a bounty on it. Nor have I even accepted the money for it to this day. It made no impact on my decision to fix that bug. I just had time to sort it out when I fixed it.

I've been curious on if these issues are wide spread so i asked a few people because for me personally I havn't experienced these issues and either have atleast 4 other people I asked, i feel like if it was widespread atleast 1 of 5 would have said something. I think its hardware or something. I understand frustration but if its a personal hardware problem or something and you are on a different OS it just makes the situation and communication so much harder.

At this point I regret even speaking out on this and I'm actually willing to accept that sanctuary will cost me money, but when the client breaks in a truly permanent way, I'll have to give them money Id have rather given to FAF.

If it breaks permanently for you and you still cant give us anything then theres not much we can do for you. Again, i mean idk what to tell you. I'm not trying to be toxic or trolling you. I can see care and you want your issues to be fixed but how are client devs supposed to fix them when theres no logs or any information to go off of?

Apart from that, how pro gets or got treated by association members, can be questioned but i don't have the context and I think that image is certainly taken out of context especially since it's from Jip. I also think T3 has earned a bad rep within the development side of FAF that is for sure what i can tell you before anything else. You have engaged in a toxic and unfriendly manner and blatantly have disrespected members who again are not getting paid to take your toxicity.

It is never the point to especially start openly roasting and attacking members in a harassing way even if you feel like no one is listening.

@kazuya

Man I really tried not to call you out but since you seem to be asking for it by arguing in bad faith and skewing things to suit what increasingly looks like a "hurdurr this guy agrees with code from T3 lets ignore the point and pile on the shit" narrative here we go.

I've been curious on if these issues are wide spread so i asked a few people because for me personally I havn't experienced these issues and either have atleast 4 other people I asked, i feel like if it was widespread atleast 1 of 5 would have said something. I think its hardware or something. I understand frustration but if its a personal hardware problem or something and you are on a different OS it just makes the situation and communication so much harder.

So you've spoken to 5 people who havent had any freezes, random times the client has gone all laggy, failed to launch games, randomly disconnected or other lobby jank that has needed a refaf? I have my doubts.

I think its hardware or something.

I guess everyone in the clan has faulty PCs then because refaffing is a thing. I guess a lot of people in aoleous too given the number of times I have seen the word refaf in there. Please stop clowning.

If it breaks permanently for you and you still cant give us anything then theres not much we can do for you

Evidently if/when it breaks unusably it will be definition be reproducible. Stop the bad faith clowning please.

I can see care and you want your issues to be fixed but how are client devs supposed to fix them when theres no logs or any information to go off of?

My issue I'm bringing up here, as I have now written at least dozen times, is not technical. It is with the process and the communication which is lacking which when combined with the trajectory of the issues we're seeing becoming more prevalent, is not a great sign for the future.

I also think T3 has earned a bad rep within the development side of FAF that is for sure

Has it? I think T3 has had a lot of interaction with various FAF teams and is pretty active which means that theres going to be more communication in total which is likely to mean more negative communication as well as positive communication by volume. It also means that even with more contact if people in T3 are getting frustrated with the extra access, I shudder to think what it would be like for people who have less access. I guess they see how this is going and just shut up but thats speculation.

You have engaged in a toxic and unfriendly manner and blatantly have disrespected members who again are not getting paid to take your toxicity.

Thats a bit rich considering its coming from the person who came up with the term clown to describe me when trying to calmly and politely raise the issue with me. If you have problems with people using the same language you do on others, then maybe you should get your own ducks in a row first.

It also turned out that being inflammatory was the single most important factor in getting eyes on the issue. While some people may have been offended (for which I did apologise), it has also gotten more attention on the issue in about 72h than I was able to over months/years previously. I do not apologise for its effectiveness and that it was necessary is precisely the issue I am raising here.

It is never the point to especially start openly roasting and attacking members in a harassing way even if you feel like no one is listening.

While you may find it unfair that I dished back out what I was getting from you in the T3 discord, I personally am not going to be told I'm being a clown and that everything is fine when 75% of my time is spent enjoying a plethora of issues meaning we can't play the game.

I will note that most of the things I have aimed at the FAF team in general over the years has been positive and I still routinely give out praise to a number of great changes and people in VC. I have also noticed a pattern that if I'm saying good things about what is happening in FAF then no one gives a shit. The moment I make some noise about something I've noticed getting worse, then more often than not thats what gets passed around.

If people on the FAF team want to hyperfocus on my criticism of certain aspects and changes thats fine. If some people feel hurt by in kind responses and/or language that escalates from frustrations at things that are being ignored or otherwise poorly handled then thats unfortunate. The fact is a lot of us really like FAF, have done so a while, and arent devoid of empathy, standards or understanding of whats going on on multiple levels.

If we really didnt care or wanted to do harm, spending hours engaging with you here, trying to raise issues, and still making an effort to try and play the game despite the bugs, still making maps, still making mods and still bringing new people to the community is not what we would be doing.

I am still very hopeful that with you as community manager we can see positive change, and I hope that the first week of calling people names in a clan discord will not be representative of your tenure of the role going forward because there is frankly a lot of potential for you to really address a lot of the issues we were trying to discuss while getting abuse in return.

@sheikah said in What is the biggest issue that plagues FAF in your opinion?:

@thecodemander said in What is the biggest issue that plagues FAF in your opinion?:

My position on paid people is that there was a crippling memory leak issue for a time and I saw a random platform post thing somewhere where someone got a bounty and shortly after it was resolved, hence why Im optimistic it could be made to work.

Just to clarify. I fixed the memory leak. I was not even aware when I fixed it that there was a bounty on it. Nor have I even accepted the money for it to this day. It made no impact on my decision to fix that bug. I just had time to sort it out when I fixed it.

I noticed you had fixed it and I saw it on a bug bounty thing. Maybe I saw the wrong thing in the wrong place, pretty sure I saw a paid message somewhere though. Thats why I assumed. Kind of comes full circle back to: fragmentation though.

I definitely also noticed that my client wouldnt use up literally all the ram anymore, this was back when I was using my KVM setup actually. It made a really nice difference and actually makes the contrast in the "things getting better then" more noticable against the more recent reliability changes in the FAF experience. So props for the good work there, and I hope some people interested in and good at java decide to help you out because it feels like the todo pile is growing to even keep things at parity. Which again comes full circle to the thought that if no one is stepping up for free, maybe they can be baited with a however small contribution to provide some help.

@thecodemander

So you've spoken to 5 people who havent had any freezes, random times the client has gone all laggy, failed to launch games, randomly disconnected or other lobby jank that has needed a refaf? I have my doubts.

I did it's one of the reasons Sheikah is so confused because he personally doesn't have these issues and neither do I nor Fichom. I can ever ask more outside of that.
Please it was a massive issue then Sheikah would be seeing a lot more reports. You and I both know that. All 3 of us leave our clients on all day

I guess everyone in the clan has faulty PCs then because refaffing is a thing. I guess a lot of people in aoleous too given the number of times I have seen the word refaf in there. Please stop clowning.

I am not I'm sharing my personal experience, I leave my client out and don't refaf all day so it's one of those hard to find issues where it's like "Well it works on my computer lol", which i know is frustrating. It'd be nice if you could maybe potentially live stream your issues and stuff like that visuals might help for example. If client devs ever got time that could help them identify those especially if it is most of T3 Clan experiencing these issues.

Evidently if/when it breaks unusably it will be definition be reproducible. Stop the bad faith clowning please.

Again it doesn't seem to be a large scale issue so that makes it even harder for Devs, I never said it wasnt reproducible all I'm saying is with no communication via logs or anything it's extremely hard if not down right impossible to determine the issues especially if devs themselves aint having these issues. I'm not ignoring your issues and I'm bad faithing you at all.

My issue I'm bringing up here, as I have now written at least dozen times, is not technical. It is with the process and the communication which is lacking which when combined with the trajectory of the issues we're seeing becoming more prevalent, is not a great sign for the future.

From my own pov the client is improving with every update, i havnt personally had bad experiences with it for a few years now, but that isn't saying others aint. Whether or not you are feeling said issues or the trajectory is going up. It's really hard to determine because I don't think Devs are experienced these issues themselves. If they have they would have said so.

The process like jip said doesn't really need to communicated if you are super interested for backend in depth join the Zulip otherwise you won't get a FULL backend explanation upfront that's a lot of information 99% of people don't care to read.

Has it? I think T3 has had a lot of interaction with various FAF teams and is pretty active which means that theres going to be more communication in total which is likely to mean more negative communication as well as positive communication by volume. It also means that even with more contact if people in T3 are getting frustrated with the extra access, I shudder to think what it would be like for people who have less access. I guess they see how this is going and just shut up but thats speculation.

From who i've talked to yes it has, I think you are gaining the "Clown" title because of how you approach things and which a lot of people in the past have approaching things the same way you are and they don't get to far. You are lucky to be getting this kind of feedback and response because 6-7 years ago you would have gotten completely clowned out of the FAF Community and basically shit on to be frank with you. Nobody has done that to you and that's a really good thing. This once again is what im talking FAF is improving and FAF is the best it's ever been in terms of all realms physical and "Toxicity wise" etc.

We are listening I promise you mate

Thats a bit rich considering its coming from the person who came up with the term clown to describe me when trying to calmly and politely raise the issue with me. If you have problems with people using the same language you do on others, then maybe you should get your own ducks in a row first.

It also turned out that being inflammatory was the single most important factor in getting eyes on the issue. While some people may have been offended (for which I did apologise), it has also gotten more attention on the issue in about 72h than I was able to over months/years previously. I do not apologise for its effectiveness and that it was necessary is precisely the issue I am raising here.

That isn't a good thing and I also did call you a "Clown" because of how inflammatory you were talking to me in the first place. Your attitude is very inflammatory even on discord even when people are being nice to from any side of the development community of FAF. I do quote and remember you calling FAF Balance Team a bunch of idiots, Jip has had his experiences with you calling Client & Game Developers idiots as well as a bunch of inflammatory words which is just baiting responses for devs who are in T3 Discord which is why I also left the discord.

While you may find it unfair that I dished back out what I was getting from you in the T3 discord, I personally am not going to be told I'm being a clown and that everything is fine when 75% of my time is spent enjoying a plethora of issues meaning we can't play the game.

Then stop with the inflammatory words & entire paragraphs. It's not helping you.

If we really didnt care or wanted to do harm, spending hours engaging with you here, trying to raise issues, and still making an effort to try and play the game despite the bugs, still making maps, still making mods and still bringing new people to the community is not what we would be doing.

I understand this but please just chill out with the inflammatory stuff, just bring your issues to the Forums or just directly to the right channels on the FAF Discord.
File Issues & Bug reports go through the right channels, The Devs are listening they are there to help to you.

I am still very hopeful that with you as community manager we can see positive change, and I hope that the first week of calling people names in a clan discord will not be representative of your tenure of the role going forward because there is frankly a lot of potential for you to really address a lot of the issues we were trying to discuss while getting abuse in return.

Y'all are one of the reasons, that i made sure the post on server issues got out as fast as It did so you are appreciated for making it a concern and making sure that people should know whats going on.

I’ve always had those problems with the client. Click too often, it locks up and doesn’t respond so you need to force close it. Move between two many tabs loading and it locks up. Look at it funny and it locks up. Currently you got the bug of lobbies not existing if you refaf and use tile mode but they do exist if you go to list mode. Client also really doesn’t like it if you move between other programs and it, starts to lag quite insane sometimes when you go back to it from an alt+tab.

I’ve also historically had near zero connection problems on my end but it seems like in the last few months, even with no actual change in my setup beyond upgrading my own processor and ram, I get a connection/disconnect problem every day I try to play a game. Literally yesterday I lost connection to somebody randomly and then during the rehost it’s totally fine.

Ofc I don’t give logs but I find it kinda insane to say there’s some small minority experiencing bugs. You know what I said during that rehost I talked about when I was asked if I would lose connection? Just said I’ve got no idea, FAF’s connections have been too fucked to be able to make any reliable projection over the last months. And nobody was confused about what I meant.

Last week I was watching a Yudi stream while in voice with Farm and looking at people lose connection in each game at the same exact second and reconnect at the same times too.

What I'm getting is that the client/connection tends to be the biggest issue that plagues FAF, however it seems to vary extremely from one user to the other.

@kazuya For me, the client always has felt very 'heavy'. Booting up the client takes a good minute, lots of things seem to load slowly or respond slowly. The unit database in particular takes a good while, but so do map/replay searches etc.

"If someone disagreeing with you is toxic then theres not much I can do to help you."
"Its not up to me how people respond to feedback. If people want to take it that way then fine, I cant stop people from feeling however they want to make themselves feel when they read things."

His feedback:
-client stability is trash
-when it works its a laggy mess
-communication from dev team is inexistent
-Theres also a culture of denial
-Balance team seem to be on a diet of shrooms

massive moment

@Kazuya

I am not I'm sharing my personal experience, I leave my client out and don't refaf all day so it's one of those hard to find issues where it's like "Well it works on my computer lol", which i know is frustrating. It'd be nice if you could maybe potentially live stream your issues and stuff like that visuals might help for example. If client devs ever got time that could help them identify those especially if it is most of T3 Clan experiencing these issues.

As am I. Why dont you live stream me your faf client to prove it has no issues at all whatsoever for you? Why is there a double standard where when you share your experience of it being perfect then it must be true for everyone but as soon as I say the opposite it devolves into this mind numbing exchange we have here now?

I dont know how many times I have now said this my specific issues arent the fucking problem here. Do you even read wtf dude, Ive written this in like every one of my last 5 replies. Please stop dancing around my original point.

From my own pov the client is improving with every update

And mine is the opposite and I think your pov is currently over-represented in the higher FAF circles which is exactly why I am going to extreme pain to try and get attention drawn to the fact that the process is not currently well equipped for randos to raise issues that dont neatly fit into a github issue currently. @magge linked an old page that would actually make a really good barometer.

I really dont see whats so bad about consolidating the current communication on random issues and having a way of judging the health of the client. Are we worried about the outcome not supporting the view that the client is S tier right now when for a lot of people isnt? The aversion to hearing a statement from a single perspective here is extreme to the point that its devolved multiple times into "my platform", "my specific bugs" all the way down to who and what clan it originates from.

Looking at the other two replies, I think I'm not unjustified when I get extremely annoyed when I have to listen to assertions like the one you made that I'm apparently a loon for having run into issues with other people. I have had issues on stream also, others have them while streaming too. Its really not a secret.

It is also extremely sad to see things like

We are listening I promise you mate

When it takes this long and this many posts and you still dont get the point I was making in the first place.

I do quote and remember you calling FAF Balance Team a bunch of idiots, Jip has had his experiences with you calling Client & Game Developers idiots as well as a bunch of inflammatory words which is just baiting responses for devs who are in T3 Discord which is why I also left the discord.

From memory there are a few instances of specific things being done which with the information communicated at the time were absolutely moronic. There is also a difference (which I guess is too subtle) between something technical being idiotic in the context available and calling that person an idiot. Smart people can do things which appear idiotic when communicated poorly. I have no doubt that you'll find me saying that a dev team was stupid in doing something specific or someone in particular as a conditional to a take which with the context available at the time is an accurate descriptor. If people that personally then wtf am I supposed to do? Its a bit dumb to do something that looks idiotic if removed from supporting information and then do it anyway while also making that information unavailable.

@FemtoZetta just chimed in with exactly this while I was typing as well as showing that he has absolutely no understanding of the wider point, hasnt read any posts here where and is really contributing hard to the wider point by further proving my original point that there is an extreme aversion to what I was saying because its much more fun to put a head in the sand and focus on the language that was necessary to get the issue any form of attention.

To be clear, we have had people from the FAF team see that, drop by and explain that actually I or whoever were the one dumb for saying some things were stupid because there's hours of context and a larger picture it fits into that is not being communicated at all. This is a ball dropped hard because it wastes their time.

If you think people shouldn't have opinions or shouldn't be allowed to voice them, then thats fine and more power to you. I'm sure there are places where that is the MO. On that basis I can see why you might find the T3 discord toxic when it lets people express how they feel about certain things and openly discuss literally whatever topic.

I'm frankly extremely uninterested with who is smart or dumb. I care about the end result in the context it is presented in. If you don't want people to make ignorant statements, then how about making the information available so they aren't ignorant instead of calling them clowns and going reeree in a corner?

Then stop with the inflammatory words & entire paragraphs. It's not helping you.

File Issues & Bug reports go through the right channels, The Devs are listening they are there to help to you.

Can you drop the crusade and read the thread? This has been beaten to death and the evidence suggests that we've gotten somewhere much faster now as a result of it than politeness has achieved for many months previously.

Why is this thread still going on

@thecodemander

There is literally a wiki page on reporting technical issues, a wiki page on connection issues and solutions, a forums section on support for client and account issues, and a tech support Discord forum.

I think each of those resources can get lead users to the help they need in most reasonably solvable cases. If you think they should be improved in some way, you're welcome to volunteer and try to help out.

Bringing something to light on the forums can get high exposure and prompt change, but it doesn't have to be inflammatory to do so. Many changes have been made as a result of non-toxic forum discussions.

Acting caustically to FAF's contributors because other people triggered you is not helpful or fair. Personally, I think I've observed significantly more mentions of connection and client issues in recent months compared to a year or two ago. However, if the affected people won't make actual bug reports with logs, it makes trying to solve the problems harder, slower, and less likely to happen. So, if you really want to get the problems fixed faster, I suggest you get more of the affected users to submit bug reports with logs, and you could volunteer to help out as well if you want.

@snagglefox said in What is the biggest issue that plagues FAF in your opinion?:

Why is this thread still going on

I would love to know. Its such pain at this point.

@@Anachronism_

There is literally a wiki page on reporting technical issues, a wiki page on connection issues and solutions, a forums section on support for client and account issues, and a tech support Discord forum.

So now theres also a wiki page too. Do you understand what is meant by the term fragmentation?

If I have a vague issue there are literally so many places I have to search before I can even confirm that it has been talked about in any capacity. If we are expecting people to go through every one of those resources (aeolus, the discord channels, the github page, the zuelip, the forum, the wiki, the other page someone linked...) before they can be sure that its a new issue etc, then IMO a lot of people are frankly going to put up and shut up about it because it is long and frustrating. Especially if youre not sure how to describe what youre looking for because its happening kind of randomly and inconsistently.

Bringing something to light on the forums can get high exposure and prompt change, but it doesn't have to be inflammatory to do so. Many changes have been made as a result of non-toxic forum discussions.

I swear to god people are not reading my point. The fragmentation and the process to get attention to random issues is the issue. At the moment vague issues are being tolerated (and we can disagree if these are increasing or decreasing in number) but a lot are being tolerated because they are not in a state where we can collate all the information that might help us figure out what the common ground is because there is no central, easy to use, visible way where all this information can exist with less barriers.

Acting caustically to FAF's contributors because other people triggered you is not helpful or fair.

As I have also said many times now, I have been trying to get visibility on this issue for a really long time. Acting caustically has worked apparently a little too well looking at this thread, I could've saved a lot of time by doing this in the first place. This is also part of the problem: why is it necessary that it must be done in a negative and inflammatory way to get a decent level of engagement?

However, if the affected people won't make actual bug reports with logs

Are you memeing or did you not read any of what I have written multiple times now? The individual bugs that could be reported as a bug are NOT AT ALL what I'm talking about. At the moment this is the process that exists, but these are issues that aren't yet in a position to make it that far because of their nature. My view is we should do more to help get current jank issues to that stage because then we can make things better.

So, if you really want to get the problems fixed faster, I suggest you get more of the affected users to submit bug reports with logs, and you could volunteer to help out as well if you want.

Please, PLEASE, PLEASE read and understand what I'm talking about before rehashing the same besides the point reply that exists many times in this thread. This here is the reason this thread is going on and its getting really tiresome. If this ends with caustic language aimed at people who keep not reading the thread from me, this time it will be intentional and aimed at people being actually stupid and not for the purpose of getting attention to the issue.

@thecodemander

So now theres also a wiki page too. Do you understand what is meant by the term fragmentation?

I do understand.

If I have a vague issue there are literally so many places I have to search before I can even confirm that it has been talked about in any capacity. If we are expecting people to go through every one of those resources

You don't have to search each of those places or go through each of those resources. You can use any one of them without knowing about or searching through the others.

I swear to god people are not reading my point. The fragmentation and the process to get attention to random issues is the issue. At the moment vague issues are being tolerated (and we can disagree if these are increasing or decreasing in number) but a lot are being tolerated because they are not in a state where we can collate all the information that might help us figure out what the common ground is because there is no central, easy to use, visible way where all this information can exist with less barriers.

You don't seem to realize that some people are getting your point but disagree with some of your conclusions. It would be great if there was some centralized resource issue tracker with all the bells and whistles we could want, but we don't have that atm. Making/getting something like that might be worthwhile, but that would have to be investigated, and it might not even be worth the opportunity cost in the end.

As I have also said many times now, I have been trying to get visibility on this issue for a really long time. Acting caustically has worked apparently a little too well looking at this thread, I could've saved a lot of time by doing this in the first place. This is also part of the problem: why is it necessary that it must be done in a negative and inflammatory way to get a decent level of engagement?

It's not necessary to be inflammatory or negative. You say you have been trying to get visibility for a while, but what detailed non-toxic forum posts did you previously make for this issue? I don't recall seeing any...

Are you memeing or did you not read any of what I have written multiple times now? The individual bugs that could be reported as a bug are NOT AT ALL what I'm talking about. At the moment this is the process that exists, but these are issues that aren't yet in a position to make it that far because of their nature. My view is we should do more to help get current jank issues to that stage because then we can make things better.

People can still describe the issue and give logs. Even if it is vague and they think it doesn't show up in the logs, descriptions can help and reporting it and including logs might still be helpful. Alternatively or additionally, more people can make forum posts for issues they think should be given more attention. I'm not saying the current situation is optimal or great or efficient, but it's what we've got, and unless someone shares or creates a superior/realistic/worthwhile alternative, it's what we'll presumably keep doing for now. If you have a superior solution that can be enacted quickly with little cost or dev time, you are welcome to share it.