I think this will be a good time to throw in some suggestion about changes to the tech channel:
We can make use of Discord's thread function. The user can create separate threads for each issue in the technical-help channel, and we can collect common solutions, add them to a sticky list, or create a new forum FAQ thread. This will make it easier to track issues and improve communication.
Make the technical-help channel a main landing page with an easy-to-follow guide (a simple image I guess) on creating threads, describing issues, and attaching logs. A new channel "Latest Issues" could be added under the main landing page to show all threads. This will make it easier to follow issues compared to the current layout of the tech channel.
Also, we can see which issue is currently in trend and needs extra attention.
Example for layout: https://i.imgur.com/hmf9pye.png
Edit:
The current workflow is this https://i.imgur.com/KL5MHiX.png
And it is getting quite confusing having several pings between different issues and random text noise. It works for a very small user base, but with FAF growing, it needs to be more professional.