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Dual screen causes mouse pointer to disappear

Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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  • A
    Argor
    last edited by 26 Aug 2020, 09:13

    I recently bought a second monitor, and after that the mouse pointer disappeared from the lobby and the game. Downlord's client works superb.

    I got:
    Windows 8.1
    GeForce RTX 2070
    First monitor is a 1440 one with G-sync.
    Second monitor, recently added, is a "4k" without G-sync.

    I've been looking in NVIDIA controll panel and windows' control panel, but I don't even know what I'm looking for.

    Please send Technical Support Commander for help!

    1 Reply Last reply Reply Quote 0
    • G
      Giebmasse Team Lead
      last edited by 26 Aug 2020, 09:14

      Don't use the built-in dual monitor support of the game, use windowed mode and one of the UI mods instead.

      A 1 Reply Last reply 26 Aug 2020, 09:23 Reply Quote 0
      • A
        Argor
        last edited by 26 Aug 2020, 09:18

        • I don't have dual monitor for SupCom enabled.

        • Disabling one monitor in NVIDIA control panel does not help; the mouse pointer is still AWOL.

        1 Reply Last reply Reply Quote 0
        • A
          Argor @Giebmasse
          last edited by 26 Aug 2020, 09:23

          @Giebmasse

          Thanks for reply!

          In the in-game menu under video:
          Primary adapter is windowed
          Secondary adapter is disabled

          Which UI mod(s) should I try? (I assume they're available in Downloard's client, under vault, mods?

          1 Reply Last reply Reply Quote 0
          • E
            Ensor
            last edited by 26 Aug 2020, 09:59

            After you open the mod vault:

            1. look for: "common mod tools" , download that.
            2. look for "UI Party" , download that

            Enable both mods and start a game.
            When you are in game there will be an extra menu belonging to the UI Party mod (black rectangle with "ui party"), open the menu and you will find the settings.
            There are three different settings you can change for dual screens:

            1. Construction to the left (yes or no)
            2. Avatars to the right (yes or no)
            3. Main menu to the right (yes or no)

            The UI Party mod offers way more functionality but if you dont want to use other functions you can turn everything on/off at any moment. Just make sure you have both "UI Party" and "Common Mod Tools". The first needs the second.

            A 1 Reply Last reply 26 Aug 2020, 11:19 Reply Quote 0
            • A
              Argor @Ensor
              last edited by 26 Aug 2020, 11:19

              @Stealth9 : Thank you for your input.

              I wasn't able to open the UI party menu, though, as I have no visual on my mouse pointer.

              My problem is that after I added a second physical monitor to my computer, I can't see my mouse pointer in lobby or in game. Which make starting a game a chore, open a menu like Party UI a nightmare and playing the game impossible.

              I'll have a look at Party UI once/if I get my mousepointer back, though! 🙂 Thanks again!

              1 Reply Last reply Reply Quote 0
              • E
                Ensor
                last edited by 26 Aug 2020, 11:41

                right, I just focused on the dual monitor suggestion from giebmasse.

                Maybe it's a problem with the "lock fullscreen cursor to window" option?

                You could try to get your cursor back by

                1. first starting in single screen (second screen disconnected).
                2. enable windowed mode
                3. have a look in the settings menu to find "lock fullscreen cursor to window" option (probably under video or interface tab) and mess around
                4. enable mods i mentioned earlier

                If this works, close the game. connect the second screen and start another game to see if the cursor dissapears.
                If it is still there you can then use the ui party settings to change the layout of menus across the screens.

                A 1 Reply Last reply 26 Aug 2020, 14:03 Reply Quote 0
                • A
                  Argor @Ensor
                  last edited by 26 Aug 2020, 14:03

                  @Stealth9 :

                  Thanks a lot!

                  The cursor returns if I set it to 'windowed'. And it disappears if I try to set it to fixed resolution.

                  But I can play with one monitor, and that's fine. The border I can tolerate, but there's a few issues., like no building animation for my ACU / engineers.

                  But that's something else, I suppose. I can play the game now and try to solve those other issues myself, perhaps open a new ticket if I can't do it myself.

                  Thanks a lot, Stealth9 and Giebmasse! 🙂

                  1 Reply Last reply Reply Quote 0
                  • J
                    jcvjcvjcvjcv
                    last edited by jcvjcvjcvjcv 26 Aug 2020, 16:00

                    Kill the Magnifier, it makes the cursor disappear in FAF. Took me a while to find that out..

                    A 1 Reply Last reply 26 Aug 2020, 16:34 Reply Quote 0
                    • A
                      Argor @jcvjcvjcvjcv
                      last edited by 26 Aug 2020, 16:34

                      @jcvjcvjcvjcv said in Dual screen causes mouse pointer to disappear:

                      Kill the Magnifier, it makes the cursor disappear in FAF. Took me a while to find that out..

                      That was it!

                      I set Windows element size to 100% and now my mouse pointer works in FA!

                      (What's weird is that 150% is "standard" in Windows 8.1)

                      Much ♥ ♥ ♥ to my saviour! (^__^)

                      1 Reply Last reply Reply Quote 0
                      • J
                        jcvjcvjcvjcv
                        last edited by 30 Aug 2020, 11:33

                        Just the scaling? You didn't have the magnifier running? That is a separate program. I use it to invert colors during the night.

                        The default 150% is crazy yeah. It makes everything fuzzy.

                        1 Reply Last reply Reply Quote 0
                        • F
                          foodlfg
                          last edited by 30 Aug 2020, 21:10

                          • Enable vertical sync (on/off) in the game's settings
                          • Run the game, open the game's console and issue command: d3d_WindowsCursor (you can automate this with the console++ mod)

                          nice ghetto streams: https://www.twitch.tv/foodlfg

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