What is the biggest issue that plagues FAF in your opinion?

I am still confused when you you talk about the process being bad. We have almost exclusively requested that people make bug reports on the proper channels when issues are raised. Additionally I personally get frustrated because there are times when I have hunted down complaining users to try and figure out what is going on in their systems. And my experience trying to engage people and help them get actual reports I can act on is normally that they don't have time or it isn't worth trying and normally ends with them insulting me in some fashion as well. Even as I am just trying to understand what their expectations are.

So it is a high barrier even for me as a developer to try and find the cause for all these niche issues. And yes sometimes I just don't have time and will try to indicate so but will try and circle back. But when all of this happens in a single chat channel that has poor search and history things just get lost which is why we ask to file a proper bug report. So that they can actually be tracked.

@thecodemander said in What is the biggest issue that plagues FAF in your opinion?:

I do believe the process for handling weird issues at the moment is deficient and I really really hope the new community person can do something to officialise/streamline/improve it because at the moment getting this point across still seems impossible despite me spelling it out multiple times here and everyone being drawn to specific bugs like moths to a lamp.

What do you suggest the process be? Because I have tried many different things but it really does come down to being able to reproduce the issues people are having. But when the end users are uncooperative in that regard there is little me or any other developer can even hope to do.

What do you suggest the process be?

As a start having a page findable somewhere with what is and isnt a known issue might be a start. There have been instances when people in the FAF team have outright told me in VC to stfu because <x> isnt true only for a week later to find out "yeah nah m8, that was totally a big thing and we're fixing it" which is like wtf. Doubly so when those people double down or really start getting heated about things. Like Im seeing this happen, im asking other people who are also seeing it and all I want to know really is two things:

1. Are the FAF team already aware of this thing
2. Is there anything out there that might help me fix/work around/repro/report the issue.

At the moment, the communication on those two points does not exist and is actively counter productive.

If there was a single point of "these are things we know happen, these are things we need more input on, these are things we've heard about is it just these 3 people or is it more widespread?" I think we'd be 90% of the way to a better place.

I will say that is literally what the github issues page is for at https://github.com/FAForever/downlords-faf-client/issues. Which is where I always direct people who have issues. Additionally we have the client-bug-reporting channel in the discord. Normally when people post a bug in the client-bug-reporting discord I normally respond with if it is known, fixed, or planned yet.

The issue is when people give vague bug reports like the client is slow. I cannot answer if we know about that because it is simply too broad, that statement can mean a million things to a million different people.

On top of that the technical help forum in discord is pretty active as well and most people get directed there where other users or some contributors with experience help them with their workarounds or fixing common issues.

And if you bring it up to me only when I am in a game yeah I am not going to give a full response but for specific bugs we have that tracking and communication already.

So what is it that you are looking for on top of these things?

I will say that is literally what the github issues page is for at https://github.com/FAForever/downlords-faf-client/issues

Searching through all the github issues for something vague, that cant be reprod is not the easiest or most efficient thing.

The issue is when people give vague bug reports like the client is slow.
I mean, it is. It really is. I can load into a FAF game faster than the client appears, let along waiting for most of the pages to become usable. Specific bug though, besides the point I was making.

On top of that the technical help forum in discord is pretty active

Seems like a waste of peoples time if everyone has to ask over and over every time they run into weird issues.

I guess the difference with having a centralised page would be to inform people what new issues people are seeing and what is actually being worked on. Might be nice to have a way to discuss proposed changes too when someone suggest changing things that change how the client works.

It was unfair for me to use that interaction as an example, as I had prefaced: it was a bit petty of a technicality. It was however pretty typical of the responses I have had on the broader issue.

@thecodemander said in What is the biggest issue that plagues FAF in your opinion?:

Searching through all the github issues for something vague, that cant be reprod is not the easiest or most efficient thing.

Well I as a developer run into the exact same issue. Which is often why things are handled one by one until it is clear they are the same.

I guess the difference with having a centralised page would be to inform people what new issues people are seeing and what is actually being worked on. Might be nice to have a way to discuss proposed changes too when someone suggest changing things that change how the client works.

I agree that this would be great to have. Unfortunately it would also be a monumental undertaking and require quite a bit of manpower to be done properly. This ultimately means it would be a choice between at least me working on the client and fixing things vs aggregating issues and posting them. I think actually fixing things is the preferred use of my time.

It would be great if someone else came along and took up that task but even then that is the kind of thing opensource projects and companies have full teams for, not to mention being a pretty thankless task.

Additionally that doesn't really stop the problem where people would still have to search that list. Even on the most advanced issues list you see people reposting the same issues again and again all being directed back to the main page. Which is similar to what we do here with the issues and technical help forum.

Now that we seem to have returned to a constructive conversation;

Satisfactory (the game) has similar issues with bug reports and communications. They've set up this website, which mirrors Github in how bugs can be reported and labelled, but also has a voting system and some other tweaks that make it easier for people to keep track of common issues.

Does something like this solve some or most of the issues you raised, code?

@indexlibrorum said in What is the biggest issue that plagues FAF in your opinion?:

Now that we seem to have returned to a constructive conversation;

Satisfactory (the game) has similar issues with bug reports and communications. They've set up this website, which mirrors Github in how bugs can be reported and labelled, but also has a voting system and some other tweaks that make it easier for people to keep track of common issues.

Does something like this solve some or most of the issues you raised, code?

I did not know about this and this is pretty nice

@thecodemander If you have some time, perhaps you and whoever else is interested in this topic can take a look at what this website does well, and which features are missing.

From what I followed from the conversation above, one issue was that there are several locations where bugs are discussed and reported, and that this fragmentation leads to issues with communication. Does a structure like this solve these and other mentioned issues, and can we centralize communication around this one location?

I haven't got the foggiest idea of how much effort it is to set something like this up, whether this needs to be created from scratch, or if some kind of open-source solution to this exists. I'd be surprised if the dev team has the manpower and time available to set something like this up easily, but maybe I'm wrong.

From what I followed from the conversation above, one issue was that there are several locations where bugs are discussed and reported, and that this fragmentation leads to issues with communication. Does a structure like this solve these and other mentioned issues, and can we centralize communication around this one location?

The fragmentation exists because Discord is accessible, but isn't as easy to properly track (large) bugs or features in. And Github is good for tracking issues, but people usually find it too much a burden to take the time to make a bug report on it.

There is no further fragmentation than that.

Well there is also the argument that there is the technical help on this forum which kind of got replaced by discord unfortunately. But yes I would agree that the fragmentation is rather low. With individual/user issues on the discord and more systematic issues on the github issues.

The forums has the same problem as Discord in my opinion though: difficult to properly track (large) bugs or features in.

@IndexLibrorum Looking at your suggestion. How is this different from using Github to track the issues?

@jip An upvote system, for one. Might be more user-friendly for people who do not code, but you'd have to ask the community.

@sheikah Discord is a gaping all-consuming void in which issues are either buried in spam, or straight up disappear never to be seen again. I have a hard time finding my own older bug reports, even knowing what I am looking for and certain of their existence, which isn't helped much by the godawful search system. And may the gods have mercy on the soul of whoever needs any information mentioned in any channel besides tech-support-forums. Finding anything in general-chat is not unlike trying to find a lost skier buried under an avalanche. The term 'excavation' comes to mind.

Then you have a forum, a Github, and a Zulip. The latter of which players, apparently, need to stay up to date with as a requirement to be informed enough—see image. Cue strong flashback to a certain scene from The Hitchhiker's guide to the Galaxy.

“But Mr Dent, the plans have been available in the local planning office for the last nine months.”

“Oh yes, well as soon as I heard I went straight round to see them, yesterday afternoon. You hadn’t exactly gone out of your way to call attention to them, had you? I mean, like actually telling anybody or anything.”

“But the plans were on display …”

“On display? I eventually had to go down to the cellar to find them.”

“That’s the display department.”

“With a flashlight.”

“Ah, well the lights had probably gone.”

“So had the stairs.”

“But look, you found the notice didn’t you?”

“Yes,” said Arthur, “yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of the Leopard’.

I think that's all. Maybe. I am not certain, because I know there's a bounty hunting thing somewhere as well, Zulip had never crossed my horizon before two weeks ago, and my memory isn't good enough to be sure that I haven't forgotten another site or app or place.

Thank you for taking a screenshot of a message of a heated discussion, and then taking that out of context.

@indexlibrorum said in What is the biggest issue that plagues FAF in your opinion?:

Satisfactory (the game) has similar issues with bug reports and communications. They've set up this website, which mirrors Github in how bugs can be reported and labelled, but also has a voting system and some other tweaks that make it easier for people to keep track of common issues.

It seems like it is similar to this thing we have. I don't know why it was abandoned and if we even have access to it. I think Downlord set it up years ago.

maybe we can get accses to it again ? and seems somthing that could be usefull to have and start using more

To comment on the process of bug reports: The fragmentation exists because there is no single platform that covers all our needs. The issue tracking happens on github, because there we have the tools to organize them and link them to the relevant code changes. The issue there is that 99% of FAF users don't have a github account.
The discord help/bug reporting section extists, because a lot of people are in discord and are asking for help in discord, so we set something up to help them right there.
The bug reporting on the forum exists because people might not have or want a discord account. You can use your FAF account on the forum, so everybody that potentially has issues, already has an account for a relevant place to get help.
Zulip exists as a chat for developers. It is not at all a requirement to be there to report a bug. I don't really know why it snuck up into this conversation, but I just want to make it clear that the existence of zulip is entirely irrelevant for the average FAF user.

It is also not true that you have to check in in all of these areas to get help. One is enough. The purpose of the forum and discord is to bring people in contact with developers so they can add issues to the tracker on github, if the users themselves can't do it, which is totally fine. Of course if you are already familiar with the environment you can skip all that and create an issue directly on github.

@jip said in What is the biggest issue that plagues FAF in your opinion?:

Thank you for taking a screenshot of a message of a heated discussion, and then taking that out of context.

I disagree this was taken out of context. The picture supports that A) Important Dev stuff is being communicated on another external platform and B) that it is something that was new to a lot of us. (And I added the meme to lighten up the conversation a tad)

Let me know how you feel I misconstrued your intent and I will correct my comment.

@blackyps said in What is the biggest issue that plagues FAF in your opinion?:

@indexlibrorum said in What is the biggest issue that plagues FAF in your opinion?:

Satisfactory (the game) has similar issues with bug reports and communications. They've set up this website, which mirrors Github in how bugs can be reported and labelled, but also has a voting system and some other tweaks that make it easier for people to keep track of common issues.

It seems like it is similar to this thing we have. I don't know why it was abandoned and if we even have access to it. I think Downlord set it up years ago.

Welp, this was why I added

I think that's all. Maybe. I am not certain, because I know there's a bounty hunting thing somewhere as well, Zulip had never crossed my horizon before two weeks ago, and my memory isn't good enough to be sure that I haven't forgotten another site or app or place.

to my post.

The FAF feedback site is made with www.userreport.com - If we do not have access to the original FAF related account anymore, we can simply create a new one. This feedback site https://feedback.userreport.com/7a3715db-9cd2-49ec-bebd-b5cfd752647b/#ideas/popular and style looks promising and probably like a suitable solution.