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    Unknown structured exception

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 5 Posters 1.8k Views
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    • maggeM
      magge Global Moderator
      last edited by

      Attach whole log, please.

      Join a FAFtastic Team

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      • JipJ
        Jip
        last edited by

        This is the whole log, assuming that it is from the exception handler.

        A work of art is never finished, merely abandoned

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        • JipJ
          Jip
          last edited by

          @Melanol can you enable the debugger that ships with the client?

          8fa73086-c3d4-4363-93df-23d14d4ff9f2-image.png

          That can tell us more of the origin.

          A work of art is never finished, merely abandoned

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          • JipJ
            Jip
            last edited by

            From KionX, the creator of the debugger:

            Here's what I found:
            The Windows 10 error ‘EXTERNAL EXCEPTION E06D7363’ occurs when a program tries to copy or move a locked file.
            It may be locked by Windows, your antivirus software or malware scanner, the error isn’t picky.
            

            A work of art is never finished, merely abandoned

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            • ?
              A Former User
              last edited by

              Not sure if this is the same bug, but I got this while trying to create a game:
              https://drive.google.com/file/d/1bzhLMb2PtAv4EEEP41BN31tW2HcLHYLY/view?usp=sharing

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              • JipJ
                Jip
                last edited by

                I'm not opening a download link, due to security reasons. Best to use www.pastebin.com if you intend to share a log

                A work of art is never finished, merely abandoned

                ? 1 Reply Last reply Reply Quote 0
                • ?
                  A Former User @Jip
                  last edited by

                  @jip https://pastebin.com/u5XpVXMs

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                  • JipJ
                    Jip
                    last edited by

                    It is likely the same bug, and related to your system. See my previous message about locked files.

                    A work of art is never finished, merely abandoned

                    ? 1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User @Jip
                      last edited by

                      @jip I don't even have an antivirus, and how would randomly restarting FAF heal this (it does)?

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                      • JipJ
                        Jip
                        last edited by

                        Because then the file isn't locked anymore, usually it is a virus scanner (Windows Defender?) that is locking files randomly (to scan them).

                        A work of art is never finished, merely abandoned

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                        • ?
                          A Former User
                          last edited by A Former User

                          I can't play ranked now because I get an error too often. I can only play custom games: If an attempt to enter a game fails, I just reenter, and it often works.

                          This is what I get trying ladder: https://pastebin.com/fVYSzzyh.

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                          • ?
                            A Former User
                            last edited by

                            For now, it seems like the best fix available is trying to enter/create a game until there is no error, and then play ladder.

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                            • UvesoU
                              Uveso
                              last edited by

                              @Melanol

                              just a guess:
                              what nvidia driver version are you running ?
                              the newest or an older one ?

                              maybe reinstall the nvidia driver and DirectX9c

                              ? 1 Reply Last reply Reply Quote 0
                              • ?
                                A Former User @Uveso
                                last edited by

                                @uveso I somehow play 6 other modern games without any issues.

                                deletethisD 1 Reply Last reply Reply Quote 0
                                • deletethisD
                                  deletethis @A Former User
                                  last edited by deletethis

                                  @melanol said in Unknown structured exception:

                                  @uveso I somehow play 6 other modern games without any issues.

                                  I think it's important to remember FAF isn't a modern game, so this doesn't mean much.

                                  A quick google search for NVD3DREL: GR-805 mention something about issues with specific nvidia drivers.

                                  Make sure that older directx (important to note that newer versions don't include older versions) is properly installed.

                                  If you are using Windows, and haven't installed any security software yourself, you are using the default Windows Defender-try making an exception for the game folder.

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                                  • ?
                                    A Former User
                                    last edited by

                                    So, I don't know what exactly fixed it, but I installed a lot of games, and it stopped.

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