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    Unknown structured exception

    Scheduled Pinned Locked Moved
    FAF support (client and account issues)
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    • ?
      A Former User
      last edited by

      Unable to join games 80% of the time. I don't think I changed anything. It feels like restarting FAF randomly fixes it.

      Unknown structured exception (0xe06d7363) at address 0x75d2b812

      Program : D:\ProgramData\FAForever\bin\ForgedAlliance.exe
      Cmd line arguments : /init init.lua /nobugreport /log C:\Users\user\AppData\Roaming\Forged Alliance Forever\logs\game_18132864.log /gpgnet 127.0.0.1:1895 /mean 1358.61 /deviation 98.3405 /savereplay gpgnet://127.0.0.1:58251/18132864/Melanol.SCFAreplay /country RU /numgames 586 /numgames 390

      Callstack:
      RaiseException + 98 bytes ((Unknown)(0) + 0 bytes)
      Unknown symbol (address 0x00a89991)
      Unknown symbol (address 0x008e6b36)
      RegisterLogonProcess + 3342 bytes ((Unknown)(0) + 0 bytes)
      KiUserCallbackDispatcher + 72 bytes ((Unknown)(0) + 0 bytes)
      Direct3DCreate9On12Ex + 86580 bytes ((Unknown)(0) + 0 bytes)
      Unknown symbol (address 0x6ab8e438)
      Direct3DCreate9 + 24297 bytes ((Unknown)(0) + 0 bytes)
      Unknown symbol (address 0x6ab963e9)
      Unknown symbol (address 0x6ab95f07)
      Direct3DCreate9 + 58576 bytes ((Unknown)(0) + 0 bytes)
      Unknown symbol (address 0x008f354f)

      Last 100 lines of log...

      debug: SND: Loaded SoundBank 'urldestroy'
      debug: SND: Loaded SoundBank 'urlweapon'
      debug: SND: Loaded SoundBank 'urs'
      debug: SND: Loaded SoundBank 'ursdestroy'
      debug: SND: Loaded SoundBank 'ursstream'
      debug: SND: Loaded SoundBank 'ursweapon'
      debug: SND: Loaded SoundBank 'xaa'
      debug: SND: Loaded SoundBank 'xaa_weapon'
      debug: SND: Loaded SoundBank 'xab'
      debug: SND: Loaded SoundBank 'xal'
      debug: SND: Loaded SoundBank 'xal_weapon'
      debug: SND: Loaded SoundBank 'xas'
      debug: SND: Loaded SoundBank 'xas_weapon'
      debug: SND: Loaded SoundBank 'xca'
      debug: SND: Loaded SoundBank 'xcb'
      debug: SND: Loaded SoundBank 'xcl'
      debug: SND: Loaded SoundBank 'xcs'
      debug: SND: Loaded SoundBank 'xea'
      debug: SND: Loaded SoundBank 'xea_weapon'
      debug: SND: Loaded SoundBank 'xeb'
      debug: SND: Loaded SoundBank 'xel'
      debug: SND: Loaded SoundBank 'xel_weapons'
      debug: SND: Loaded SoundBank 'xes'
      debug: SND: Loaded SoundBank 'xes_destroy'
      debug: SND: Loaded SoundBank 'xes_weapons'
      debug: SND: Loaded SoundBank 'xra'
      debug: SND: Loaded SoundBank 'xra_weapon'
      debug: SND: Loaded SoundBank 'xrb'
      debug: SND: Loaded SoundBank 'xrl'
      debug: SND: Loaded SoundBank 'xrl_destroy'
      debug: SND: Loaded SoundBank 'xrl_stream'
      debug: SND: Loaded SoundBank 'xrl_weapon'
      debug: SND: Loaded SoundBank 'xrs'
      debug: SND: Loaded SoundBank 'xrs_weapon'
      debug: SND: Loaded SoundBank 'xsa'
      debug: SND: Loaded SoundBank 'xsa_destroy'
      debug: SND: Loaded SoundBank 'xsa_weapon'
      debug: SND: Loaded SoundBank 'xsb'
      debug: SND: Loaded SoundBank 'xsb_weapon'
      debug: SND: Loaded SoundBank 'xsl'
      debug: SND: Loaded SoundBank 'xsl_destroy'
      debug: SND: Loaded SoundBank 'xsl_weapon'
      debug: SND: Loaded SoundBank 'xss'
      debug: SND: Loaded SoundBank 'xss_destroy'
      debug: SND: Loaded SoundBank 'xss_weapon'
      debug: MEM: -41617568 bytes SND
      info: MD5 of global settings: d2a23d6464d3fd77956e7648c43b5077
      info: IsStreamingWaveBank("/sounds/voice/us/briefings.xwb") => true
      debug: SND: Loaded WaveBank 'briefings' at 4ab8cf8
      info: IsStreamingWaveBank("/sounds/voice/us/seraphim_language.xwb") => true
      debug: SND: Loaded WaveBank 'seraphim_language' at 4ab9e60
      info: IsStreamingWaveBank("/sounds/voice/us/x01_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x01_vo' at 4abb158
      info: IsStreamingWaveBank("/sounds/voice/us/x02_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x02_vo' at 4abbc98
      info: IsStreamingWaveBank("/sounds/voice/us/x03_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x03_vo' at 4abb2c0
      info: IsStreamingWaveBank("/sounds/voice/us/x04_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x04_vo' at 4abb428
      info: IsStreamingWaveBank("/sounds/voice/us/x05_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x05_vo' at 4abb590
      info: IsStreamingWaveBank("/sounds/voice/us/x06_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x06_vo' at 4abb6f8
      info: IsStreamingWaveBank("/sounds/voice/us/x1t_vo.xwb") => true
      debug: SND: Loaded WaveBank 'x1t_vo' at 4abbb30
      info: IsStreamingWaveBank("/sounds/voice/us/x_fmv.xwb") => true
      debug: SND: Loaded WaveBank 'x_fmv' at 4abb860
      info: IsStreamingWaveBank("/sounds/voice/us/xgg.xwb") => true
      debug: SND: Loaded WaveBank 'xgg' at 4abb9c8
      debug: SND: Loaded SoundBank 'briefings'
      debug: SND: Loaded SoundBank 'x01_vo'
      debug: SND: Loaded SoundBank 'x02_vo'
      debug: SND: Loaded SoundBank 'x03_vo'
      debug: SND: Loaded SoundBank 'x04_vo'
      debug: SND: Loaded SoundBank 'x05_vo'
      debug: SND: Loaded SoundBank 'x06_vo'
      debug: SND: Loaded SoundBank 'x1t_vo'
      debug: SND: Loaded SoundBank 'x_fmv'
      debug: SND: Loaded SoundBank 'xgg'
      debug: MEM: -796091502 bytes SND
      info: MD5 of global settings: d2a23d6464d3fd77956e7648c43b5077
      debug: MEM: -796091502 bytes SND
      info: /savereplay
      info: REPLAY ID: 18132864
      info: adding font file /fonts/arial.ttf
      info: adding font file /fonts/arialbd.ttf
      info: adding font file /fonts/arialbi.ttf
      info: adding font file /fonts/ariali.ttf
      info: adding font file /fonts/arialn.ttf
      info: adding font file /fonts/arialnb.ttf
      info: adding font file /fonts/arialnbi.ttf
      info: adding font file /fonts/arialni.ttf
      info: adding font file /fonts/ariblk.ttf
      info: adding font file /fonts/arlrdbd.ttf
      info: adding font file /fonts/butterbe.ttf
      info: adding font file /fonts/vdub.ttf
      info: adding font file /fonts/wintermu.ttf
      info: adding font file /fonts/zeroes_3.ttf
      warning: Keybindings cannot find action "shift_assist" for key Shift-I
      warning: Keybindings cannot find action "assist" for key I

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      • maggeM
        magge Global Moderator
        last edited by

        Attach whole log, please.

        Want to become a Moderator? || Open volunteer positions
        1 Reply Last reply Reply Quote 0
        • JipJ
          Jip
          last edited by

          This is the whole log, assuming that it is from the exception handler.

          A work of art is never finished, merely abandoned

          1 Reply Last reply Reply Quote 0
          • JipJ
            Jip
            last edited by

            @Melanol can you enable the debugger that ships with the client?

            8fa73086-c3d4-4363-93df-23d14d4ff9f2-image.png

            That can tell us more of the origin.

            A work of art is never finished, merely abandoned

            1 Reply Last reply Reply Quote 0
            • JipJ
              Jip
              last edited by

              From KionX, the creator of the debugger:

              Here's what I found:
The Windows 10 error ‘EXTERNAL EXCEPTION E06D7363’ occurs when a program tries to copy or move a locked file.
It may be locked by Windows, your antivirus software or malware scanner, the error isn’t picky.

              A work of art is never finished, merely abandoned

              1 Reply Last reply Reply Quote 0
              • ?
                A Former User
                last edited by

                Not sure if this is the same bug, but I got this while trying to create a game:
                https://drive.google.com/file/d/1bzhLMb2PtAv4EEEP41BN31tW2HcLHYLY/view?usp=sharing

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                • JipJ
                  Jip
                  last edited by

                  I'm not opening a download link, due to security reasons. Best to use www.pastebin.com if you intend to share a log

                  A work of art is never finished, merely abandoned

                  ? 1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User @Jip
                    last edited by

                    @jip https://pastebin.com/u5XpVXMs

                    1 Reply Last reply Reply Quote 0
                    • JipJ
                      Jip
                      last edited by

                      It is likely the same bug, and related to your system. See my previous message about locked files.

                      A work of art is never finished, merely abandoned

                      ? 1 Reply Last reply Reply Quote 0
                      • ?
                        A Former User @Jip
                        last edited by

                        @jip I don't even have an antivirus, and how would randomly restarting FAF heal this (it does)?

                        1 Reply Last reply Reply Quote 0
                        • JipJ
                          Jip
                          last edited by

                          Because then the file isn't locked anymore, usually it is a virus scanner (Windows Defender?) that is locking files randomly (to scan them).

                          A work of art is never finished, merely abandoned

                          1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User
                            last edited by A Former User

                            I can't play ranked now because I get an error too often. I can only play custom games: If an attempt to enter a game fails, I just reenter, and it often works.

                            This is what I get trying ladder: https://pastebin.com/fVYSzzyh.

                            1 Reply Last reply Reply Quote 0
                            • ?
                              A Former User
                              last edited by

                              For now, it seems like the best fix available is trying to enter/create a game until there is no error, and then play ladder.

                              1 Reply Last reply Reply Quote 0
                              • UvesoU
                                Uveso
                                last edited by

                                @Melanol

                                just a guess:
                                what nvidia driver version are you running ?
                                the newest or an older one ?

                                maybe reinstall the nvidia driver and DirectX9c

                                ? 1 Reply Last reply Reply Quote 0
                                • ?
                                  A Former User @Uveso
                                  last edited by

                                  @uveso I somehow play 6 other modern games without any issues.

                                  deletethisD 1 Reply Last reply Reply Quote 0
                                  • deletethisD
                                    deletethis @A Former User
                                    last edited by deletethis

                                    @melanol said in Unknown structured exception:

                                    @uveso I somehow play 6 other modern games without any issues.

                                    I think it's important to remember FAF isn't a modern game, so this doesn't mean much.

                                    A quick google search for NVD3DREL: GR-805 mention something about issues with specific nvidia drivers.

                                    Make sure that older directx (important to note that newer versions don't include older versions) is properly installed.

                                    If you are using Windows, and haven't installed any security software yourself, you are using the default Windows Defender-try making an exception for the game folder.

                                    1 Reply Last reply Reply Quote 0
                                    • ?
                                      A Former User
                                      last edited by

                                      So, I don't know what exactly fixed it, but I installed a lot of games, and it stopped.

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