it's possible you need you install the audio driver corresponding to your hardware. if you have a desktop PC you need to go the the manufacturer's motherboard's webpage on the exact page for that specific model of motherboard and if you have a laptop on the manufacturer's page for that exact model and they'll have a support tab where you can download drivers. check under audio and get everything there. This applies if you reinstalled windows fresh and have not manually installed any drivers aside from graphics drivers.
It's also possible that 16 bit, 44800 HZ DVD Quality works, did you try it?