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FAF doesnt recognize I have supcom

Scheduled Pinned Locked Moved FAF support (client and account issues)
19 Posts 10 Posters 1.3k Views
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  • E
    Eszusz @Eszusz
    last edited by Eszusz 1 Nov 2024, 09:43 11 Jan 2024, 09:29

    @eszusz I can't buy it because I already have...
    540979e5-42ec-429b-97ce-dc1218bdb85f-image.png

    There is my privacy settings:
    46719f28-a4e9-413a-bbbf-841eceb5e041-image.png

    1 Reply Last reply Reply Quote 0
    • B
      Brutus5000 FAF Server Admin
      last edited by Brutus5000 1 Nov 2024, 11:23 11 Jan 2024, 11:05

      None of you successfully linked the accounts you use in this forum to Steam (I looked it up in the database).
      If you think you did this successfully, it was probably on a different account name. In that case try to do a password reset via Steam to reveal which account that was.

      He said, "I've been to the year 3000
      Not much has changed, but they live underwater
      And your great-great-great-granddaughter
      Is playin' FAF, playin' FAF"

      E 1 Reply Last reply 11 Jan 2024, 11:58 Reply Quote 0
      • E
        Eszusz @Brutus5000
        last edited by 11 Jan 2024, 11:58

        @brutus5000 Thank you for the answer!
        I tried to reset password via steam, unfortunately I got the following error messages:
        {"requestId":"e7d332ae-cdbb-4e20-b38a-848c3cce7808","errors":[{"status":"422","title":"Unable to resolve steam id","detail":"The Steam ID '76561198049802665' does not match any account.","code":"193","meta":{"args":["76561198049802665"]}}]}

        I think I couldn't connect my steam account then.

        Now I tried to link my steam account again. After I press the "yellow" colored "Link your FAF account to Steam", the page suddenly refres it self and I get the red error message, without any redirection to steam sign in.

        6a5b15d9-e6a5-4aaf-9880-446b584449d5-image.png

        What can prevent me from linking? I followed the guidelines, also tried some "solution" from the forum. I'm absolutely lost.

        1 Reply Last reply Reply Quote 0
        • B
          Brutus5000 FAF Server Admin
          last edited by 11 Jan 2024, 12:03

          Last idea is logout and relogin on the website.
          I'll try testing with my account later on to see if the process maybe is broken.

          He said, "I've been to the year 3000
          Not much has changed, but they live underwater
          And your great-great-great-granddaughter
          Is playin' FAF, playin' FAF"

          E 1 Reply Last reply 11 Jan 2024, 12:17 Reply Quote 0
          • E
            Eszusz @Brutus5000
            last edited by Eszusz 1 Nov 2024, 12:19 11 Jan 2024, 12:17

            @brutus5000

            I tried it before. I gave it another chance, though.
            Now I got this:
            36d13121-48ed-4cb1-aacb-ee96ecf8a88f-image.png

            I would appreciate if you'll test it.
            Thank you.

            PS: I tried it from another PC, still error 😞

            E 1 Reply Last reply 11 Jan 2024, 20:38 Reply Quote 0
            • E
              Eszusz @Eszusz
              last edited by 11 Jan 2024, 20:38

              Finally.
              I have successfully linked my account!

              I tried to figure out what can be the problem and noticed that the SC:FA was marked as private, therefore FAF cannot recognize I have SC:FA regardless my privacy settings.

              To help someone in the future:
              Navigate here in the steam via browser:
              3b42873a-4785-48f1-98d4-67042288bb51-image.png

              Then search for Supreme Commander and Supreme Commander: Forged Alliance and click to this icon(picture) or click on the three dot and select "unmark as private"
              780a52c9-5b1e-49c5-b66b-38547ed66605-image.png

              To be honest I don't have any idea why it was marked as private because I haven't marked it before.

              GL & HF everybody!

              1 Reply Last reply Reply Quote 3
              • B
                Brutus5000 FAF Server Admin
                last edited by 11 Jan 2024, 22:22

                I wasn't even aware this was possible for single games.

                He said, "I've been to the year 3000
                Not much has changed, but they live underwater
                And your great-great-great-granddaughter
                Is playin' FAF, playin' FAF"

                E 1 Reply Last reply 11 Jan 2024, 22:41 Reply Quote 0
                • M
                  MostLostNoob
                  last edited by 11 Jan 2024, 22:33

                  It's a recent change from Steam, but AFAIK, it's opt-in, so I'm surprised that SCFA was set like that automatically.

                  1 Reply Last reply Reply Quote 0
                  • D
                    deletethis
                    last edited by 11 Jan 2024, 22:35

                    It might be worth adding this to the FAQ to avoid future headaches.

                    1 Reply Last reply Reply Quote 0
                    • M
                      magge Global Moderator
                      last edited by 11 Jan 2024, 22:37

                      Maybe even in the onboarding process itself — I raised an issue: https://github.com/FAForever/website/issues/538

                      Join a FAFtastic Team

                      1 Reply Last reply Reply Quote 1
                      • E
                        Eszusz @Brutus5000
                        last edited by 11 Jan 2024, 22:41

                        @brutus5000 Me neither.
                        But now I'm happy and enjoying the FOF.

                        You guys made very great work with SC! 🙂

                        1 Reply Last reply Reply Quote 0
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