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    Unable to install FAF Client 1.4.0, ucrtbase.dll

    Scheduled Pinned Locked Moved FAF support (client and account issues)
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    • K Offline
      kaprob
      last edited by

      Problem: Unable to install FAF client 1.4.0
      Extracting Files..
      ucrtbase.dll

      Error Message:
      ucrtbase.dll Could not create this file. Shall I try again?

      Trying again doesn't work
      Attempted a reboot

      Running as administrator
      Edition: Windows 10 Home 64-bit
      Version 20H2
      OS Build: 19042.804
      Experience: Windows Feature Experience Pack 120.2212.551.0

      Is there a way to extract more information from the error, so I can figure out the problem?
      Anyone else encountered similar issues on this?

      1 Reply Last reply Reply Quote 0
      • Eternal-E Offline
        Eternal-
        last edited by

        Open installer as Administrator

        Profile | Eternal MOD pack | Check new client

        K 1 Reply Last reply Reply Quote 0
        • K Offline
          kaprob @Eternal-
          last edited by

          @Eternal

          Same result

          Eternal-E 1 Reply Last reply Reply Quote 0
          • Eternal-E Offline
            Eternal- @kaprob
            last edited by Eternal-

            @kaprob Do u have Microsoft Visual C++ 2005-2019 ?
            old ones is not necessary but... who knows

            Profile | Eternal MOD pack | Check new client

            K 1 Reply Last reply Reply Quote 0
            • K Offline
              kaprob
              last edited by

              Yes I have both x86 and x64, looks like I am on version 14.24.28127.4
              a quick google shows a 14.28 version so I'll try an update

              1 Reply Last reply Reply Quote 0
              • K Offline
                kaprob @Eternal-
                last edited by

                @Eternal
                after an upgrade of visual c++ 2019 to 14.28 same issue persists unfortunately

                Eternal-E 1 Reply Last reply Reply Quote 0
                • Eternal-E Offline
                  Eternal- @kaprob
                  last edited by Eternal-

                  @kaprob Python client 0.19.13 < install this client then, i have no idea.

                  Profile | Eternal MOD pack | Check new client

                  K 2 Replies Last reply Reply Quote 0
                  • K Offline
                    kaprob @Eternal-
                    last edited by

                    @Eternal
                    Is that a alpha/beta version of FAF client?

                    Eternal-E 1 Reply Last reply Reply Quote 0
                    • Eternal-E Offline
                      Eternal- @kaprob
                      last edited by

                      Old client, that is lighter and faster than current FAF client

                      Profile | Eternal MOD pack | Check new client

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                      • K Offline
                        kaprob @Eternal-
                        last edited by

                        @Eternal

                        I did try your idea of installing older clients from 1.4 down to 1.0 but all have the same error 😞

                        So 0.19 has installed and I've linked my steam account etc..
                        but I'm unable to launch a game 😞

                        Traceback (most recent call last):
                        File "src\games\hostgamewidget.py", line 71, in _launch_game
                        File "src\fa\check.py", line 133, in check
                        File "src\fa\updater.py", line 170, in run
                        File "src\fa\updater.py", line 524, in doUpdate
                        File "src\fa\updater.py", line 540, in failureDialog
                        Exception: Update started at 2021-02-22 16:06:26
                        Using appdata: C:\ProgramData\FAForever
                        Connected to update server at 2021-02-22 16:06:26
                        EXCEPTION: [Errno 13] Permission denied: 'C:\ProgramData\FAForever\bin\DbgHelp.dll'

                        Runtime info:

                        FAF Username: kaprob
                        FAF Version: 0.19.13+60
                        FAF Environment: production
                        FAF Directory: C:\ProgramData\FAForever
                        FA Path: : e:\steam\SteamApps\common\Supreme Commander Forged Alliance
                        Home Directory: C:/Users/Admin2/Documents
                        Platform: Windows-10-10.0.19041
                        Uname: uname_result(system='Windows', node='RobsPC', release='10', version='10.0.19041', machine='AMD64', processor='Intel64 Family 6 Model 63 Stepping 2, GenuineIntel')

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                        • S Offline
                          Sheikah
                          last edited by

                          @kaprob it appears this is just an overall permissions error for your account. You can try installing either client in a different location that does not require admin permissions. OR check the permissions on your file system and FAF install.

                          K 1 Reply Last reply Reply Quote 0
                          • K Offline
                            kaprob @Sheikah
                            last edited by kaprob

                            @Sheikah
                            Unfortunately I'm clueless at this point, I'm installing as admin with an admin account and I've tried installing the FAF client under documents in the case it was having issues with Program Files but no luck

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                            • R Offline
                              Reckless_Charger
                              last edited by Reckless_Charger

                              You shouldn't install as an admin. Can you check permissions on the FAForever folder in ProgramData (hidden folder NOT Program Files) or delete that folder before you reinstall?

                              K 1 Reply Last reply Reply Quote 0
                              • K Offline
                                kaprob @Reckless_Charger
                                last edited by

                                @Reckless_Charger
                                had a look and all is fine, should have full permissions

                                Eternal-E 1 Reply Last reply Reply Quote 0
                                • Eternal-E Offline
                                  Eternal- @kaprob
                                  last edited by

                                  @kaprob My bad, version of the client i have sent to you is bugged.
                                  Try this one 0.19.11

                                  Profile | Eternal MOD pack | Check new client

                                  K 1 Reply Last reply Reply Quote 1
                                  • K Offline
                                    kaprob @Eternal-
                                    last edited by

                                    @Eternal
                                    This version install and updates the game 🙂 was able to playa quick game against AI successfully
                                    Thanks for the help all.
                                    Hopefully a developer will later be able to tell me how to debug the ucrtbase.dll issue so no one else has this problem

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