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    Unable to install FAF Client 1.4.0, ucrtbase.dll

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    FAF support (client and account issues)
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    • K
      kaprob
      last edited by

      Yes I have both x86 and x64, looks like I am on version 14.24.28127.4
      a quick google shows a 14.28 version so I'll try an update

      1 Reply Last reply Reply Quote 0
      • K
        kaprob @Eternal-
        last edited by

        @Eternal
        after an upgrade of visual c++ 2019 to 14.28 same issue persists unfortunately

        Eternal-E 1 Reply Last reply Reply Quote 0
        • Eternal-E
          Eternal- @kaprob
          last edited by Eternal-

          @kaprob Python client 0.19.13 < install this client then, i have no idea.

          Profile | Eternal MOD pack | Check new client

          K 2 Replies Last reply Reply Quote 0
          • K
            kaprob @Eternal-
            last edited by

            @Eternal
            Is that a alpha/beta version of FAF client?

            Eternal-E 1 Reply Last reply Reply Quote 0
            • Eternal-E
              Eternal- @kaprob
              last edited by

              Old client, that is lighter and faster than current FAF client

              Profile | Eternal MOD pack | Check new client

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              • K
                kaprob @Eternal-
                last edited by

                @Eternal

                I did try your idea of installing older clients from 1.4 down to 1.0 but all have the same error 😞

                So 0.19 has installed and I've linked my steam account etc..
                but I'm unable to launch a game 😞

                Traceback (most recent call last):
                File "src\games\hostgamewidget.py", line 71, in _launch_game
                File "src\fa\check.py", line 133, in check
                File "src\fa\updater.py", line 170, in run
                File "src\fa\updater.py", line 524, in doUpdate
                File "src\fa\updater.py", line 540, in failureDialog
                Exception: Update started at 2021-02-22 16:06:26
                Using appdata: C:\ProgramData\FAForever
                Connected to update server at 2021-02-22 16:06:26
                EXCEPTION: [Errno 13] Permission denied: 'C:\ProgramData\FAForever\bin\DbgHelp.dll'

                Runtime info:

                FAF Username: kaprob
                FAF Version: 0.19.13+60
                FAF Environment: production
                FAF Directory: C:\ProgramData\FAForever
                FA Path: : e:\steam\SteamApps\common\Supreme Commander Forged Alliance
                Home Directory: C:/Users/Admin2/Documents
                Platform: Windows-10-10.0.19041
                Uname: uname_result(system='Windows', node='RobsPC', release='10', version='10.0.19041', machine='AMD64', processor='Intel64 Family 6 Model 63 Stepping 2, GenuineIntel')

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                • S
                  Sheikah
                  last edited by

                  @kaprob it appears this is just an overall permissions error for your account. You can try installing either client in a different location that does not require admin permissions. OR check the permissions on your file system and FAF install.

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    kaprob @Sheikah
                    last edited by kaprob

                    @Sheikah
                    Unfortunately I'm clueless at this point, I'm installing as admin with an admin account and I've tried installing the FAF client under documents in the case it was having issues with Program Files but no luck

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                    • R
                      Reckless_Charger
                      last edited by Reckless_Charger

                      You shouldn't install as an admin. Can you check permissions on the FAForever folder in ProgramData (hidden folder NOT Program Files) or delete that folder before you reinstall?

                      K 1 Reply Last reply Reply Quote 0
                      • K
                        kaprob @Reckless_Charger
                        last edited by

                        @Reckless_Charger
                        had a look and all is fine, should have full permissions

                        Eternal-E 1 Reply Last reply Reply Quote 0
                        • Eternal-E
                          Eternal- @kaprob
                          last edited by

                          @kaprob My bad, version of the client i have sent to you is bugged.
                          Try this one 0.19.11

                          Profile | Eternal MOD pack | Check new client

                          K 1 Reply Last reply Reply Quote 1
                          • K
                            kaprob @Eternal-
                            last edited by

                            @Eternal
                            This version install and updates the game 🙂 was able to playa quick game against AI successfully
                            Thanks for the help all.
                            Hopefully a developer will later be able to tell me how to debug the ucrtbase.dll issue so no one else has this problem

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