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    Unable to install FAF Client 1.4.0, ucrtbase.dll

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    16 Posts 4 Posters 842 Views
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    • K Offline
      kaprob @Eternal-
      last edited by

      @Eternal
      after an upgrade of visual c++ 2019 to 14.28 same issue persists unfortunately

      Eternal-E 1 Reply Last reply Reply Quote 0
      • Eternal-E Offline
        Eternal- @kaprob
        last edited by Eternal-

        @kaprob Python client 0.19.13 < install this client then, i have no idea.

        Profile | Eternal MOD pack | Check new client

        K 2 Replies Last reply Reply Quote 0
        • K Offline
          kaprob @Eternal-
          last edited by

          @Eternal
          Is that a alpha/beta version of FAF client?

          Eternal-E 1 Reply Last reply Reply Quote 0
          • Eternal-E Offline
            Eternal- @kaprob
            last edited by

            Old client, that is lighter and faster than current FAF client

            Profile | Eternal MOD pack | Check new client

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            • K Offline
              kaprob @Eternal-
              last edited by

              @Eternal

              I did try your idea of installing older clients from 1.4 down to 1.0 but all have the same error 😞

              So 0.19 has installed and I've linked my steam account etc..
              but I'm unable to launch a game 😞

              Traceback (most recent call last):
              File "src\games\hostgamewidget.py", line 71, in _launch_game
              File "src\fa\check.py", line 133, in check
              File "src\fa\updater.py", line 170, in run
              File "src\fa\updater.py", line 524, in doUpdate
              File "src\fa\updater.py", line 540, in failureDialog
              Exception: Update started at 2021-02-22 16:06:26
              Using appdata: C:\ProgramData\FAForever
              Connected to update server at 2021-02-22 16:06:26
              EXCEPTION: [Errno 13] Permission denied: 'C:\ProgramData\FAForever\bin\DbgHelp.dll'

              Runtime info:

              FAF Username: kaprob
              FAF Version: 0.19.13+60
              FAF Environment: production
              FAF Directory: C:\ProgramData\FAForever
              FA Path: : e:\steam\SteamApps\common\Supreme Commander Forged Alliance
              Home Directory: C:/Users/Admin2/Documents
              Platform: Windows-10-10.0.19041
              Uname: uname_result(system='Windows', node='RobsPC', release='10', version='10.0.19041', machine='AMD64', processor='Intel64 Family 6 Model 63 Stepping 2, GenuineIntel')

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              • S Offline
                Sheikah
                last edited by

                @kaprob it appears this is just an overall permissions error for your account. You can try installing either client in a different location that does not require admin permissions. OR check the permissions on your file system and FAF install.

                K 1 Reply Last reply Reply Quote 0
                • K Offline
                  kaprob @Sheikah
                  last edited by kaprob

                  @Sheikah
                  Unfortunately I'm clueless at this point, I'm installing as admin with an admin account and I've tried installing the FAF client under documents in the case it was having issues with Program Files but no luck

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                  • R Offline
                    Reckless_Charger
                    last edited by Reckless_Charger

                    You shouldn't install as an admin. Can you check permissions on the FAForever folder in ProgramData (hidden folder NOT Program Files) or delete that folder before you reinstall?

                    K 1 Reply Last reply Reply Quote 0
                    • K Offline
                      kaprob @Reckless_Charger
                      last edited by

                      @Reckless_Charger
                      had a look and all is fine, should have full permissions

                      Eternal-E 1 Reply Last reply Reply Quote 0
                      • Eternal-E Offline
                        Eternal- @kaprob
                        last edited by

                        @kaprob My bad, version of the client i have sent to you is bugged.
                        Try this one 0.19.11

                        Profile | Eternal MOD pack | Check new client

                        K 1 Reply Last reply Reply Quote 1
                        • K Offline
                          kaprob @Eternal-
                          last edited by

                          @Eternal
                          This version install and updates the game 🙂 was able to playa quick game against AI successfully
                          Thanks for the help all.
                          Hopefully a developer will later be able to tell me how to debug the ucrtbase.dll issue so no one else has this problem

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