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The game crashed while creating the game

Scheduled Pinned Locked Moved FAF support (client and account issues)
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  • Z
    zhanghm18
    last edited by 27 Jun 2024, 10:53

    I've had a lot of crashes recently when creating games with client, either DEV or release. The specific performance is: after I create the game FA will start, but before the game lobby interface is displayed, there will be a black screen, only the mouse (the system mouse, not the game mouse), and then the client will display the game crash please check the log message.
    Every time this happens, I can fix it by restarting my computer. But this problem is still annoying, so here's my log.game_22792274.log game_22792241.log game_22792239.log game_22792340.log game_22792333.log game_22792330.log game_22792328.log game_22792277.log

    M 1 Reply Last reply 27 Jun 2024, 14:12 Reply Quote 0
    • M
      MostLostNoob @zhanghm18
      last edited by 27 Jun 2024, 14:12

      @zhanghm18 First, I would suggest that if you're using Windows, then please go to FAF client > top left menu > Settings > Forged Alliance Forever > Use FAF Debugger when starting Forged Alliance > ✔ > click "Get the latest version of the debugger". This will create a more detailed log to assist with troubleshooting.

      Second, I would say try playing a game with no mods. Disable them both in the client & if you do make it to the lobby, disable them in lobby > Options > Mods (or lobby > Mods). This will ensure that you're dealing with only the base FAF game & not anything else.

      Third, I would go to client > top left menu > Show data folder > FAForever > gamedata, then delete both the effects.nx2 & effects.nx5 files.

      Forth, go to client > top left menu > Show game.prefs file > cache, then delete the mesh.1.5.3809 file.

      If you should crash again, then go to client > top left menu > Show logs folder > logs > sort by Date Modified & drag/drop the latest game_2xxxxxxx.log file (should be the one at the top after you sorted) into your post.

      Z 3 Replies Last reply 27 Jun 2024, 15:05 Reply Quote 1
      • Z
        zhanghm18 @MostLostNoob
        last edited by 27 Jun 2024, 15:05

        @mostlostnoob Thanks for your reply. I'll do what you say. But I've tried disabling all mods before and it didn't work. I will try to delete some files like you said.

        1 Reply Last reply Reply Quote 0
        • Z
          zhanghm18 @MostLostNoob
          last edited by 27 Jun 2024, 15:22

          @mostlostnoob said in The game crashed while creating the game:

          "Get the latest version of the debugger"

          Found a strange problem. If I check "Get the latest version of the debugger", the game never crashes when created. If I don't check "Get the latest version of the debugger", it's easy to crash. Does this mean something is wrong with the setup of my client? Or do I always have to check "Get the latest version of the debugger" for future games?

          M 1 Reply Last reply 27 Jun 2024, 16:15 Reply Quote 0
          • M
            MostLostNoob @zhanghm18
            last edited by 27 Jun 2024, 16:15

            @zhanghm18 ¯_(ツ)_/¯

            Offhand, it sounds like you might have a permissions issue. If you haven't already done so, try adding an exclusion/exception for the FAF Client in the active scan & firewall sections of their AV software & Windows Security.

            That said, have you ever ran the client as Administrator?

            Z 2 Replies Last reply 28 Jun 2024, 04:31 Reply Quote 1
            • Z
              zhanghm18 @MostLostNoob
              last edited by 28 Jun 2024, 04:31

              @mostlostnoob I haven't run it in administrator mode. But I used to whitelist clients in antivirus software

              1 Reply Last reply Reply Quote 0
              • Z
                zhanghm18 @MostLostNoob
                last edited by 2 Jul 2024, 13:50

                @mostlostnoob I added the antivirus whitelist, but this problem still occurs. When I run the debuger, the game can be created; But when I don't run the debuger, the game still crashes at creation. This is loggame_22825688.log game_22825687.log

                The following one is the log of running the debugger, which can normally create the game into the hall.game_22825681.log

                When this problem occurs, even if I use the exe to enter the game directly, it will still crash.

                1 Reply Last reply Reply Quote 0
                • J
                  Jip
                  last edited by 2 Jul 2024, 15:29

                  It appears your computer has issues compiling the shaders:

                  info: Compiled shader: /effects/cartographic.fx
                  info: Compiled shader: /effects/frame.fx
                  warning: c:\programdata\faforever\gamedata\effects.nx5\effects\mesh.fx: unable to create effect: c:\programdata\faforever\gamedata\effects.nx5\effects\mesh.fx reason: unknown error
                  

                  Did anything change to your setup? Or did you install (old) drivers recently?

                  A work of art is never finished, merely abandoned

                  Z 1 Reply Last reply 3 Jul 2024, 05:42 Reply Quote 0
                  • Z
                    zhanghm18 @Jip
                    last edited by 3 Jul 2024, 05:42

                    @jip I didn't change the Settings. This problem cropped up some time ago (a few months ago). It's just that when I ran into this problem before, I could have successfully built a game if I had tried a few more times. But recently the problem has become more frequent. I'll check the driver, see if there's an update

                    1 Reply Last reply Reply Quote 0
                    • Z
                      zhanghm18 @MostLostNoob
                      last edited by zhanghm18 26 Sept 2024, 11:44

                      @mostlostnoob Similar crashes have appeared frequently recently. I opened the debugger according to what you said, which is the loggame_23379917.log
                      game_23379926.log
                      Disabling all mods also has no effect and still crashes

                      1 Reply Last reply Reply Quote 0
                      • M
                        magge Global Moderator
                        last edited by 26 Sept 2024, 15:33

                        The warning message before it crashes in both logs:

                        warning: c:\programdata\faforever\gamedata\effects.nx5\effects\particle.fx: unable to create effect: c:\programdata\faforever\gamedata\effects.nx5\effects\particle.fx reason: unknown error
                        

                        Have not encountered such errors so far to know how to solve it, unfortunately.

                        Can you provide more info about your environment? Like PC/Laptop specs, which OS, newest drivers, newest Windows updates? Maybe it gives some hint to narrow it down.

                        Have you tried the "basic deeds" already like reinstalling FAF, Supreme Commander (files verification via GOG/Steam)?

                        Join a FAFtastic Team

                        Z 1 Reply Last reply 27 Sept 2024, 10:13 Reply Quote 0
                        • Z
                          zhanghm18 @magge
                          last edited by 27 Sept 2024, 10:13

                          @magge My computer is an Asus ROG laptop.
                          My operating system: Windows 11 22631.4169;
                          CPU: 12th Gen Intel(R) Core(TM) i9-12900H 2.50GHz;
                          GPU: NVIDIA GeForce RTX 3070 Ti Laptop GPU;
                          My GPU driver version is 32.0.15.6094 (latest driver in August this year)
                          I've tried reinstalling the game and it didn't help

                          1 Reply Last reply Reply Quote 0
                          • M
                            magge Global Moderator
                            last edited by 27 Sept 2024, 10:38

                            Is it possible that the laptop uses its integrated GPU instead of the 3070 for SC and that causes some side effects/bugs? Also use window mode. You can test it by disabling the integrated GPU to narrow the issue down.

                            I can not find anything useful via Google or AI about the error, so as last resort you may re-install the OS and just go with FAF and SC. Not an optimal solution, but before you spend hours trying random "If I do x, then maybe it will work"-stuff ...

                            Join a FAFtastic Team

                            Z 1 Reply Last reply 27 Sept 2024, 11:16 Reply Quote 0
                            • Z
                              zhanghm18 @magge
                              last edited by 27 Sept 2024, 11:16

                              @magge I tried disabling integrated GPU and it didn't help.

                              1 Reply Last reply Reply Quote 0
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