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    FAF Client crashes on launch / Startup error

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    • A
      Anybody00
      last edited by

      Hello there,

      I just bought Supreme commander FA today and I installed FAF. After the installation opended FAF and I could see the loading screen for a few seconds, then it crashes.
      d5e32ca7-6d1d-4187-9eec-5e94207594cf-image.png
      The text is quite long and I dont understand anything.

      Does anyone know a solution?

      MostLostNoobM 1 Reply Last reply Reply Quote 0
      • MostLostNoobM
        MostLostNoob @Anybody00
        last edited by

        @anybody00 Did you follow the steps I stated here about deleting the FAF Client folder & installing from scratch?

        1 Reply Last reply Reply Quote 0
        • A
          Anybody00
          last edited by

          Unfortunately it didn't work, there is still the same pop up with Startup Error with the text again as long as before.

          Before I installed Supreme Commander FA I had problems with launching the first version of Supreme Commander, that's why I bought SC FA which works.

          Does this problem perhaps also have something to do with this?
          Or what else could I try to run FAF?

          Thank you for your support @MostLostNoob ❤

          MostLostNoobM 1 Reply Last reply Reply Quote 0
          • MostLostNoobM
            MostLostNoob @Anybody00
            last edited by

            @anybody00 Can you open Run (Windows + R) & go to the following:

            %USERPROFILE%/AppData\Roaming\Forged Alliance Forever\logs

            If there's a client.log file in there, then please click the Reply button at the bottom of this page between the 👁 (View) icon & the "Mark unread" button. Next, drag/drop that client.log file into the Reply message window so those that can help (most likely not me) have that data to look at.

            1 Reply Last reply Reply Quote 0
            • A
              Anybody00
              last edited by

              There's just a client.prefs file in
              %USERPROFILE%/AppData\Roaming\Forged Alliance Forever\
              i'm not able to drop into this box:

              [client.prefs](Invalid file type. Allowed types are: .png, .jpg, .bmp, .txt, .log, .gif, .webp, .csv, .pdf, .xls, .doc, .zip, .7z, .rar, .dds, .jpeg)

              There aren't any hidden fils as well, I have this programm called TOTAL CMD64 which would show me any hidden fils.

              I'm not sure if this helps buthere is the Text from client.prefs:

              {
              "general" : {
              "disableSteamStart" : false,
              "showCyrillicWarning" : true
              },
              "data" : {
              "baseDataDirectory" : "C:\ProgramData\FAForever",
              "binDirectory" : "C:\ProgramData\FAForever\bin",
              "replaysDirectory" : "C:\ProgramData\FAForever\replays",
              "languagesDirectory" : "C:\ProgramData\FAForever\languages",
              "replayDataDirectory" : "C:\ProgramData\FAForever\replaydata",
              "replayBinDirectory" : "C:\ProgramData\FAForever\replaydata\bin",
              "corruptedReplaysDirectory" : "C:\ProgramData\FAForever\replays\corrupt",
              "themesDirectory" : "C:\ProgramData\FAForever\themes",
              "mapGeneratorDirectory" : "C:\ProgramData\FAForever\map_generator",
              "cacheDirectory" : "C:\ProgramData\FAForever\cache",
              "cacheStylesheetsDirectory" : "C:\ProgramData\FAForever\cache\stylesheets",
              "featuredModCacheDirectory" : "C:\ProgramData\FAForever\cache\featured_mod"
              },
              "mainWindow" : {
              "width" : 800,
              "height" : 600,
              "maximized" : false,
              "x" : -1.0,
              "y" : -1.0
              },
              "generator" : {
              "generationType" : "CASUAL",
              "spawnCount" : 6,
              "numTeams" : 2,
              "mapSizeInKm" : 10.0,
              "waterDensity" : 0,
              "waterRandom" : true,
              "plateauDensity" : 0,
              "plateauRandom" : true,
              "mountainDensity" : 0,
              "mountainRandom" : true,
              "rampDensity" : 0,
              "rampRandom" : true,
              "mexDensity" : 0,
              "mexRandom" : true,
              "reclaimDensity" : 0,
              "reclaimRandom" : true
              },
              "forgedAlliance" : {
              "installationPath" : "C:\Program Files (x86)\Steam\steamapps\common\Supreme Commander Forged Alliance",
              "preferencesFile" : "C:\Users\User\AppData\Local\Gas Powered Games\Supreme Commander Forged Alliance\Game.prefs",
              "vaultBaseDirectory" : "C:\Users\User\Documents\My Games\Gas Powered Games\Supreme Commander Forged Alliance",
              "warnNonAsciiVaultPath" : true,
              "autoDownloadMaps" : true,
              "allowIpv6" : false,
              "runFAWithDebugger" : false,
              "showIceAdapterDebugWindow" : false,
              "mapsDirectory" : "C:\Users\User\Documents\My Games\Gas Powered Games\Supreme Commander Forged Alliance\maps",
              "modsDirectory" : "C:\Users\User\Documents\My Games\Gas Powered Games\Supreme Commander Forged Alliance\mods"
              },
              "login" : {
              "rememberMe" : true
              },
              "chat" : {
              "zoom" : 1.0,
              "previewImageUrls" : true,
              "maxMessages" : 500,
              "chatColorMode" : "DEFAULT",
              "hideFoeMessages" : true,
              "playerListShown" : true,
              "timeFormat" : "AUTO",
              "autoJoinChannels" : [ "#german" ],
              "showMapName" : false,
              "showMapPreview" : false
              },
              "notification" : {
              "soundsEnabled" : true,
              "mentionSoundEnabled" : true,
              "infoSoundEnabled" : true,
              "warnSoundEnabled" : true,
              "errorSoundEnabled" : true,
              "transientNotificationsEnabled" : true,
              "toastPosition" : "BOTTOM_RIGHT",
              "friendOnlineToastEnabled" : true,
              "friendOfflineToastEnabled" : true,
              "friendOnlineSoundEnabled" : true,
              "friendOfflineSoundEnabled" : true,
              "friendJoinsGameSoundEnabled" : true,
              "friendPlaysGameSoundEnabled" : true,
              "friendPlaysGameToastEnabled" : true,
              "friendJoinsGameToastEnabled" : true,
              "privateMessageSoundEnabled" : true,
              "privateMessageToastEnabled" : true,
              "notifyOnAtMentionOnlyEnabled" : false,
              "toastScreen" : 0,
              "toastDisplayTime" : 5000,
              "silenceBetweenSounds" : 30000,
              "afterGameReviewEnabled" : true
              },
              "localization" : {
              "dateFormat" : "AUTO"
              },
              "lastGame" : {
              "lastGameType" : "faf",
              "lastGameOnlyFriends" : false,
              "lastGameEnforceRating" : false
              },
              "matchmaker" : {
              "factions" : [ "aeon", "cybran", "uef", "seraphim" ]
              },
              "developer" : {
              "logLevel" : "DEBUG"
              },
              "vault" : {
              "onlineReplaySortConfig" : {
              "sortProperty" : "startTime",
              "sortOrder" : "DESC"
              },
              "mapSortConfig" : {
              "sortProperty" : "gamesPlayed",
              "sortOrder" : "DESC"
              },
              "modVaultConfig" : {
              "sortProperty" : "latestVersion.createTime",
              "sortOrder" : "DESC"
              }
              },
              "user" : { },
              "filters" : { },
              "themeName" : "default",
              "preReleaseCheckEnabled" : false,
              "mapAndModAutoUpdate" : true,
              "hidePrivateGames" : false,
              "hideModdedGames" : false,
              "gameTileSortingOrder" : "PLAYER_DES",
              "unitDataBaseType" : "SPOOKY",
              "disallowJoinsViaDiscord" : false,
              "showGameDetailsSidePane" : false,
              "advancedIceLogEnabled" : false,
              "cacheLifeTimeInDays" : 30,
              "gameDataCacheActivated" : false
              }

              A 1 Reply Last reply Reply Quote 0
              • A
                alien555cz @Anybody00
                last edited by

                This post is deleted!
                A 1 Reply Last reply Reply Quote 0
                • A
                  alien555cz @alien555cz
                  last edited by alien555cz

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • A
                    alien555cz
                    last edited by

                    hi i have same problem, yesterday first. when i run online game

                    1 Reply Last reply Reply Quote 0
                    • A
                      alien555cz
                      last edited by

                      i know, must download new driver graphics, restart pc and run faf forever.

                      1 Reply Last reply Reply Quote 0
                      • A
                        Anybody00
                        last edited by

                        1 Reply Last reply Reply Quote 0
                        • A
                          Anybody00
                          last edited by

                          Whats next to do?

                          1 Reply Last reply Reply Quote 0
                          • A
                            alien555cz
                            last edited by alien555cz

                            i only instaled driver graphic, restart pc its all. before instaled i searched all "forever" directory on "C" storage and delete

                            1 Reply Last reply Reply Quote 0
                            • MostLostNoobM
                              MostLostNoob
                              last edited by

                              @Anybody00 Can you please copy the text from the error message & save it in a text file, then post that file to this thread per the previous steps so those that can help have that to review?

                              1 Reply Last reply Reply Quote 0
                              • A
                                Anybody00
                                last edited by

                                The Error message
                                java.lang.RuntimeException Exceptio.txt

                                1 Reply Last reply Reply Quote 0
                                • maggeM
                                  magge Global Moderator
                                  last edited by

                                  Which OS and security solution do you use? @Anybody00
                                  Maybe it is related to user permission rights or security software is interfering.

                                  Want to become a Moderator? || Open volunteer positions
                                  1 Reply Last reply Reply Quote 0
                                  • A
                                    Anybody00
                                    last edited by

                                    My pc runs on windows, Edition Windows 11 Pro, Version: 21H2 and I'm using Avast Free Antivirus.
                                    My pc is still at version 21H2 and when I check for updates there's nothing new shown. Last time I tried installing such an update it didn't work. Could that be a problem?

                                    1 Reply Last reply Reply Quote 0
                                    • maggeM
                                      magge Global Moderator
                                      last edited by

                                      I bet all my channel points from FAF Twitch, that Avast is causing issues. Try to whitelist/deactivate/uninstall for testing purpose and try again with FAF.

                                      Want to become a Moderator? || Open volunteer positions
                                      1 Reply Last reply Reply Quote 0
                                      • A
                                        Anybody00
                                        last edited by

                                        Still didn't work unfortunatly, I did remove Avast and I reinstalled FAF.

                                        Here's the error message
                                        java.lang.RuntimeException Exceptio.txt

                                        AmygdalaA 1 Reply Last reply Reply Quote 0
                                        • AmygdalaA
                                          Amygdala @Anybody00
                                          last edited by

                                          @anybody00 did you restart your PC? I remember that that fixed it for someone with with a similar issue as Avast was still lurking around after it got uninstalled

                                          1 Reply Last reply Reply Quote 0
                                          • A
                                            Anybody00
                                            last edited by Anybody00

                                            Yes, I did restart my pc. After that I looked for files named with avast and I removed them too.

                                            1 Reply Last reply Reply Quote 0
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