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165Hz screen refresh rate with 2k resolution - not working - gray window

Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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  • S Offline
    SharkCode
    last edited by SharkCode 23 Nov 2023, 05:39

    Hello, guys.

    I have a 32" ASUS TUF Gaming monitor and I was using the 2560 x 1440 resolution in 144Hz (HDMI cable). Then I changed to a Displayport cable and I updated all my games res to 2560 x 1440 165Hz (the monitor supports 244Hz, but my video card - GTX 1660 Ti - only supports 165Hz), except SupCom.

    I tried many times to change to 2560 x 1440 165Hz, but despite it appears on my res options, it didn't work. My screen simply goes gray and the game stops running, then I have to use alt + F4 to close it, since not even control + alt + del works...

    Does the game give us the real option to use 165 Hz? If so, what could be possible wrong?

    Please, help me and thanks in advance.

    1 Reply Last reply Reply Quote 0
    • J Offline
      Jip
      last edited by 23 Nov 2023, 09:11

      Can you share your game logs? You can find the folder through the burger menu in the left-top

      A work of art is never finished, merely abandoned

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      • S Offline
        SharkCode
        last edited by 23 Nov 2023, 17:43

        Sorry, Jip, I'm quite dumb for these system things. I tried to find the logs inside SupCom's folder, but I couldn't. Where can I find 'em?

        M 1 Reply Last reply 23 Nov 2023, 17:49 Reply Quote 0
        • T Offline
          TheVVheelboy
          last edited by 23 Nov 2023, 17:48

          Open the FAF client and click on the "3 stripes" in left top corner. It will open a menu/list where you can pick "show log folder".
          The logs are all gonna be there.

          image_2023-11-23_184813278.png

          M 1 Reply Last reply 23 Nov 2023, 17:49 Reply Quote 0
          • M Offline
            MostLostNoob @SharkCode
            last edited by 23 Nov 2023, 17:49

            @sharkcode Please go to client > top left menu > Show logs folder > logs > sort by Date Modified. From there, drag/drop the most recent game_21xxxxxx.log file (should be of the game that just froze/crashed) into here.

            1 Reply Last reply Reply Quote 0
            • M Offline
              MostLostNoob @TheVVheelboy
              last edited by 23 Nov 2023, 17:49

              @endranii GG WP

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