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New Player having issue with setting up account.

Scheduled Pinned Locked Moved FAF support (client and account issues)
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  • D
    Doompants
    last edited by 17 Mar 2023, 20:09

    Hi all,

    got a friend interested in playing but he can't get past new account verification. It keeps telling him "Access to user.faforever.com was denied."

    He has tried several browsers, and on different days. Says he has no firewall beyond general windows stuff.

    Any ideas?

    f74a1a9d-0549-40b2-854c-5c2d6a2e40c4-image.png

    3105b997-37a9-4148-85a8-d5f03f6d18fb-image.png

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    • D
      Deribus Global Moderator
      last edited by 17 Mar 2023, 21:10

      This is a new issue that we've seen frequently. Can you provide a list of browsers they've tried? Edge has seemed to work for most people

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      • D
        Doompants
        last edited by Doompants 17 Mar 2023, 21:56

        Yes, he finally got in with Edge, which was quite honestly the last thing he tried. haha. I'll doublecheck which browsers he started with.

        [edit: Yeah, he had trouble with chrome before Edge worked. Windows 10. He did say he had a popup blocker tho. Wonder if one of those is part of the problem]

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        • T
          The_Janitor
          last edited by 17 Mar 2023, 22:14

          It is bit odd that it is only working with Edge out of all browsers...

          Secure the kill and send it off.

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          • S
            Sheikah
            last edited by 17 Mar 2023, 23:42

            It also works with fresh installs of chrome. No idea why chrome changes the request to be denied

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