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    Unable to install FAF Client 1.4.0, ucrtbase.dll

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    FAF support (client and account issues)
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    • Eternal-E
      Eternal- @kaprob
      last edited by Eternal-

      @kaprob Python client 0.19.13 < install this client then, i have no idea.

      Profile | Eternal MOD pack | Check new client

      K 2 Replies Last reply Reply Quote 0
      • K
        kaprob @Eternal-
        last edited by

        @Eternal
        Is that a alpha/beta version of FAF client?

        Eternal-E 1 Reply Last reply Reply Quote 0
        • Eternal-E
          Eternal- @kaprob
          last edited by

          Old client, that is lighter and faster than current FAF client

          Profile | Eternal MOD pack | Check new client

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          • K
            kaprob @Eternal-
            last edited by

            @Eternal

            I did try your idea of installing older clients from 1.4 down to 1.0 but all have the same error 😞

            So 0.19 has installed and I've linked my steam account etc..
            but I'm unable to launch a game 😞

            Traceback (most recent call last):
            File "src\games\hostgamewidget.py", line 71, in _launch_game
            File "src\fa\check.py", line 133, in check
            File "src\fa\updater.py", line 170, in run
            File "src\fa\updater.py", line 524, in doUpdate
            File "src\fa\updater.py", line 540, in failureDialog
            Exception: Update started at 2021-02-22 16:06:26
            Using appdata: C:\ProgramData\FAForever
            Connected to update server at 2021-02-22 16:06:26
            EXCEPTION: [Errno 13] Permission denied: 'C:\ProgramData\FAForever\bin\DbgHelp.dll'

            Runtime info:

            FAF Username: kaprob
            FAF Version: 0.19.13+60
            FAF Environment: production
            FAF Directory: C:\ProgramData\FAForever
            FA Path: : e:\steam\SteamApps\common\Supreme Commander Forged Alliance
            Home Directory: C:/Users/Admin2/Documents
            Platform: Windows-10-10.0.19041
            Uname: uname_result(system='Windows', node='RobsPC', release='10', version='10.0.19041', machine='AMD64', processor='Intel64 Family 6 Model 63 Stepping 2, GenuineIntel')

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            • S
              Sheikah
              last edited by

              @kaprob it appears this is just an overall permissions error for your account. You can try installing either client in a different location that does not require admin permissions. OR check the permissions on your file system and FAF install.

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              • K
                kaprob @Sheikah
                last edited by kaprob

                @Sheikah
                Unfortunately I'm clueless at this point, I'm installing as admin with an admin account and I've tried installing the FAF client under documents in the case it was having issues with Program Files but no luck

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                • R
                  Reckless_Charger
                  last edited by Reckless_Charger

                  You shouldn't install as an admin. Can you check permissions on the FAForever folder in ProgramData (hidden folder NOT Program Files) or delete that folder before you reinstall?

                  K 1 Reply Last reply Reply Quote 0
                  • K
                    kaprob @Reckless_Charger
                    last edited by

                    @Reckless_Charger
                    had a look and all is fine, should have full permissions

                    Eternal-E 1 Reply Last reply Reply Quote 0
                    • Eternal-E
                      Eternal- @kaprob
                      last edited by

                      @kaprob My bad, version of the client i have sent to you is bugged.
                      Try this one 0.19.11

                      Profile | Eternal MOD pack | Check new client

                      K 1 Reply Last reply Reply Quote 1
                      • K
                        kaprob @Eternal-
                        last edited by

                        @Eternal
                        This version install and updates the game 🙂 was able to playa quick game against AI successfully
                        Thanks for the help all.
                        Hopefully a developer will later be able to tell me how to debug the ucrtbase.dll issue so no one else has this problem

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