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Unable to install FAF Client 1.4.0, ucrtbase.dll

Scheduled Pinned Locked Moved FAF support (client and account issues)
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  • K
    kaprob @Eternal-
    last edited by 22 Feb 2021, 12:33

    @Eternal

    Same result

    E 1 Reply Last reply 22 Feb 2021, 12:52 Reply Quote 0
    • E
      Eternal- @kaprob
      last edited by Eternal- 22 Feb 2021, 12:52

      @kaprob Do u have Microsoft Visual C++ 2005-2019 ?
      old ones is not necessary but... who knows

      Profile | Eternal MOD pack | Check new client

      K 1 Reply Last reply 22 Feb 2021, 13:30 Reply Quote 0
      • K
        kaprob
        last edited by 22 Feb 2021, 13:16

        Yes I have both x86 and x64, looks like I am on version 14.24.28127.4
        a quick google shows a 14.28 version so I'll try an update

        1 Reply Last reply Reply Quote 0
        • K
          kaprob @Eternal-
          last edited by 22 Feb 2021, 13:30

          @Eternal
          after an upgrade of visual c++ 2019 to 14.28 same issue persists unfortunately

          E 1 Reply Last reply 22 Feb 2021, 14:22 Reply Quote 0
          • E
            Eternal- @kaprob
            last edited by Eternal- 22 Feb 2021, 14:22

            @kaprob Python client 0.19.13 < install this client then, i have no idea.

            Profile | Eternal MOD pack | Check new client

            K 2 Replies Last reply 22 Feb 2021, 14:27 Reply Quote 0
            • K
              kaprob @Eternal-
              last edited by 22 Feb 2021, 14:27

              @Eternal
              Is that a alpha/beta version of FAF client?

              E 1 Reply Last reply 22 Feb 2021, 14:31 Reply Quote 0
              • E
                Eternal- @kaprob
                last edited by 22 Feb 2021, 14:31

                Old client, that is lighter and faster than current FAF client

                Profile | Eternal MOD pack | Check new client

                1 Reply Last reply Reply Quote 0
                • K
                  kaprob @Eternal-
                  last edited by 22 Feb 2021, 16:07

                  @Eternal

                  I did try your idea of installing older clients from 1.4 down to 1.0 but all have the same error 😞

                  So 0.19 has installed and I've linked my steam account etc..
                  but I'm unable to launch a game 😞

                  Traceback (most recent call last):
                  File "src\games\hostgamewidget.py", line 71, in _launch_game
                  File "src\fa\check.py", line 133, in check
                  File "src\fa\updater.py", line 170, in run
                  File "src\fa\updater.py", line 524, in doUpdate
                  File "src\fa\updater.py", line 540, in failureDialog
                  Exception: Update started at 2021-02-22 16:06:26
                  Using appdata: C:\ProgramData\FAForever
                  Connected to update server at 2021-02-22 16:06:26
                  EXCEPTION: [Errno 13] Permission denied: 'C:\ProgramData\FAForever\bin\DbgHelp.dll'

                  Runtime info:

                  FAF Username: kaprob
                  FAF Version: 0.19.13+60
                  FAF Environment: production
                  FAF Directory: C:\ProgramData\FAForever
                  FA Path: : e:\steam\SteamApps\common\Supreme Commander Forged Alliance
                  Home Directory: C:/Users/Admin2/Documents
                  Platform: Windows-10-10.0.19041
                  Uname: uname_result(system='Windows', node='RobsPC', release='10', version='10.0.19041', machine='AMD64', processor='Intel64 Family 6 Model 63 Stepping 2, GenuineIntel')

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sheikah
                    last edited by 22 Feb 2021, 16:27

                    @kaprob it appears this is just an overall permissions error for your account. You can try installing either client in a different location that does not require admin permissions. OR check the permissions on your file system and FAF install.

                    K 1 Reply Last reply 22 Feb 2021, 17:45 Reply Quote 0
                    • K
                      kaprob @Sheikah
                      last edited by kaprob 22 Feb 2021, 17:45

                      @Sheikah
                      Unfortunately I'm clueless at this point, I'm installing as admin with an admin account and I've tried installing the FAF client under documents in the case it was having issues with Program Files but no luck

                      1 Reply Last reply Reply Quote 0
                      • R
                        Reckless_Charger
                        last edited by Reckless_Charger 22 Feb 2021, 19:06

                        You shouldn't install as an admin. Can you check permissions on the FAForever folder in ProgramData (hidden folder NOT Program Files) or delete that folder before you reinstall?

                        K 1 Reply Last reply 22 Feb 2021, 20:31 Reply Quote 0
                        • K
                          kaprob @Reckless_Charger
                          last edited by 22 Feb 2021, 20:31

                          @Reckless_Charger
                          had a look and all is fine, should have full permissions

                          E 1 Reply Last reply 23 Feb 2021, 05:10 Reply Quote 0
                          • E
                            Eternal- @kaprob
                            last edited by 23 Feb 2021, 05:10

                            @kaprob My bad, version of the client i have sent to you is bugged.
                            Try this one 0.19.11

                            Profile | Eternal MOD pack | Check new client

                            K 1 Reply Last reply 23 Feb 2021, 09:03 Reply Quote 1
                            • K
                              kaprob @Eternal-
                              last edited by 23 Feb 2021, 09:03

                              @Eternal
                              This version install and updates the game 🙂 was able to playa quick game against AI successfully
                              Thanks for the help all.
                              Hopefully a developer will later be able to tell me how to debug the ucrtbase.dll issue so no one else has this problem

                              1 Reply Last reply Reply Quote 0
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