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    connection problem

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    17 Posts 4 Posters 1.1k Views
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    • maggeM
      magge Global Moderator
      last edited by

      Try to narrow down the issue by using a LAN cable instead of WIFI.

      Join a FAFtastic Team

      Z 1 Reply Last reply Reply Quote 0
      • Z
        zhanghm18 @magge
        last edited by

        @magge However, when I used the older version of client, I did not have such frequent link problems

        MostLostNoobM 1 Reply Last reply Reply Quote 0
        • MostLostNoobM
          MostLostNoob @zhanghm18
          last edited by MostLostNoob

          @zhanghm18 In the FAF client, go to the top left menu > Settings:

          1. General > Write ICE Log File > check,
          2. Forged Alliance Forever > Use FAF Debugger when starting Forged Alliance > check > click "Get the latest version of the debugger",
          3. Allow the ICE adapter to use IPv6 > unchecked,
          4. Preferred Coturns for ICE > select only Global,

          Next, quit the client (check Task Manager). Once it's completely closed, open the client again & play.

          The next time you join a game & have connection issues, please click the Reply button at the bottom between the 👁 (View) icon & the "Mark unread" button. Next, go to client > top left menu > Show logs folder > logs > sort by Date Modified, then drag/drop these files into the Reply message window so those that can help (not me) have that data to look at:

          1. client.log file (the Text Document file without the date),
          2. ice-adapter.log & advanced-ice-adapter.log (both in a separate folder)
          Z 1 Reply Last reply Reply Quote 0
          • Z
            zhanghm18 @MostLostNoob
            last edited by zhanghm18

            @mostlostnoob How do I share these files when I have link problems again? I didn't find the button you were talking about.
            Maybe I can upload the file in this post?

            MostLostNoobM 2 Replies Last reply Reply Quote 0
            • MostLostNoobM
              MostLostNoob @zhanghm18
              last edited by

              @zhanghm18 You should be able to click the blue Reply button:

              2538055f-52fe-4f98-837d-182934eaae6b-image.png

              Then click the Upload File button to add both the client.log & the game_21xxxxxx.log files:

              c89e7b41-f966-4037-8875-768f84cc8bc6-image.png

              Z 1 Reply Last reply Reply Quote 0
              • MostLostNoobM
                MostLostNoob @zhanghm18
                last edited by

                @zhanghm18 As magge stated, try using a different connection type. Ethernet would be best, but Power Line also works well.

                1 Reply Last reply Reply Quote 0
                • Z
                  zhanghm18 @MostLostNoob
                  last edited by

                  @mostlostnoob But now the problem is that I can't log in to the client againcc18deb0-f311-4c73-88e7-e5341e620add-图片.png

                  Z 1 Reply Last reply Reply Quote 0
                  • Z
                    zhanghm18
                    last edited by

                    client.log
                    advanced-ice-adapter.log
                    irc.log
                    ice-adapter.log

                    1 Reply Last reply Reply Quote 0
                    • Z
                      zhanghm18 @zhanghm18
                      last edited by

                      c9dbf984-feaa-4326-9c6b-941c4390d730-图片.png

                      1 Reply Last reply Reply Quote 0
                      • Z
                        zhanghm18
                        last edited by

                        client.log

                        advanced-ice-adapter.log

                        ice-adapter.log

                        irc.log

                        1 Reply Last reply Reply Quote 0
                        • maggeM
                          magge Global Moderator
                          last edited by

                          In my opinion, there are two big possibilities - Your security software is blocking something, or your provider is blocking something.

                          Maybe you can narrow it down even further by trying a VPN from another country. (EU or USA preferred)

                          Join a FAFtastic Team

                          Z 1 Reply Last reply Reply Quote 0
                          • Z
                            zhanghm18 @magge
                            last edited by

                            @magge I am using VPN. Still no help

                            1 Reply Last reply Reply Quote 0
                            • maggeM
                              magge Global Moderator
                              last edited by

                              Have you disabled any security software as well? If it still doesn't work, then I am unfortunately out of ideas. Maybe as last resort reinstall everything.

                              If you know any IT savvy guy in real life, maybe he/she can take a look at the PC.

                              Join a FAFtastic Team

                              1 Reply Last reply Reply Quote 0
                              • S
                                Sheikah
                                last edited by Sheikah

                                From the logs it looks like your server is trying to connect to localhost 127.0.0.1:80 as if it is the lobby server which won't work. So maybe your host resolution.

                                From your screenshot it also looks like your client is unable to download the remote config from https://content.faforever.com/dfc-config.json for some ssl reason so it seems like maybe something is wrong with your DNS situation or something

                                1 Reply Last reply Reply Quote 0
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