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    Game wont start

    Scheduled Pinned Locked Moved Game Issues and Gameplay questions
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    • C Offline
      CeasersMum
      last edited by

      client.log.2023-11-06.0.log

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      • C Offline
        CeasersMum
        last edited by

        client.log

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        • N Offline
          Nex
          last edited by

          Caused by: java.io.IOException: Cannot run program "C:\ProgramData\FAForever\bin\ForgedAlliance.exe" (in directory "C:\ProgramData\FAForever\bin"): CreateProcess error=740, The requested operation requires elevation
          

          Did you run the client as admin once? that might break things.
          try deleting the directory C:\ProgramData\FAForever and restart the client with your current user, then try to launch a game.

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          • C Offline
            CeasersMum @Nex
            last edited by

            @nex I did, I will give that a try

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            • C Offline
              CeasersMum @Nex
              last edited by

              @nex Unfortunately that didn't work. thank you for helping, is there anything else I can do?

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              • N Offline
                Nex
                last edited by

                So same error?
                try running the client as admin
                if that works it's definitely a permission issue, if that also doesn't work then there must be something else

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                • C Offline
                  CeasersMum
                  last edited by

                  That worked but now its crashing
                  514b4f2e-dcfd-4385-b3cf-3022dee73035-image.png

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                  • N Offline
                    Nex
                    last edited by

                    can you get a game log now?

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                    • C Offline
                      CeasersMum @Nex
                      last edited by

                      @nex game_21158912.log

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                      • N Offline
                        Nex
                        last edited by

                        mh nothing out of the ordinary in there
                        try deleting/renaming your game.prefs file
                        (found here)
                        1de6f08b-dced-4509-b45c-400545e8ca89-image.png

                        Maybe the settings are corrupt
                        Then try to launch the game through steam once.

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                        • C Offline
                          CeasersMum @Nex
                          last edited by

                          @nex I tried deleting it but that didn't work game_21158904.log

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                          • N Offline
                            Nex @CeasersMum
                            last edited by

                            @ceasersmum isn't that log older than the other one?

                            Did starting it through steam work normally?

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                            • C Offline
                              CeasersMum @Nex
                              last edited by

                              @nex That was the newest log I checked the time stamp on it. Yes opens completely normally and works through steam

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                              • N Offline
                                Nex
                                last edited by

                                @ceasersmum mh just confused by the game number, which I thought count up and 12>04
                                but whatever.

                                mh can you get the most recent client log then?

                                Also since running as admin worked you should check the permissions on C:\ProgramData\FAForever and make sure you have read/write permissions there with your current user and you can execute the .exe in the bin/ folder.

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                                • C Offline
                                  CeasersMum
                                  last edited by

                                  I have managed to fix it. Thank you for your amazing help. I really appreciate it as I didn't know where to start. I was able to change the settings in the properties section of the programme that I had changed when trying to get it to stop minimizing and these were what was preventing it from loading. Thank you again!

                                  N R 2 Replies Last reply Reply Quote 0
                                  • N Offline
                                    Nex @CeasersMum
                                    last edited by

                                    @ceasersmum ah cool.
                                    Always a bit hard to do remote assistance without knowing what's going on everwhere.😅

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                                    • R Offline
                                      ReducedSep @CeasersMum
                                      last edited by

                                      @ceasersmum Hi, I'm having the same issue at the moment. What settings did you change to get it to work?

                                      MostLostNoobM 1 Reply Last reply Reply Quote 0
                                      • G Offline
                                        gvibes
                                        last edited by gvibes

                                        I am also having the same issue, thank you. Have already deleted everything (FAF and supcom) and reinstalled.

                                        The same error:
                                        Client Version: 2023.11.1
                                        java.lang.NullPointerException: Cannot invoke "java.lang.Process.onExit()" because "process" is null

                                        I think maybe the 2023.11 update initially failed in an odd and unrecoverable way, which seems like the root cause. I could not launch after the update so had to delete and reinstall everything to even launch the client.

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                                        • MostLostNoobM Offline
                                          MostLostNoob @ReducedSep
                                          last edited by

                                          @reducedsep @gvibes It was determined that there was an issue with the new managed Coturn server. That issue has been fixed & you should be able to play now

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                                          • R Offline
                                            ReducedSep @gvibes
                                            last edited by

                                            This post is deleted!
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