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Full game + computer crash

Scheduled Pinned Locked Moved FAF support (client and account issues)
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  • P Offline
    Printer
    last edited by 20 Aug 2022, 01:59

    Where do should I start troubleshooting complete game + computer crashes. Entire computer freezes up, does the low pitched buzz sound, and power cycle reset is needed to fix. No blue screen, just stops.

    Three times so far...

    • on a Right click
    • while rapidly clicking,
    • regardless of what time in game and it's even happened in campaign.

    Using:

    • ACu highlight
      -Advanced Target Priorities 1.1
    • Advanced Reclaim Info
    • Common Mod Tools
    • Eco Manager
    • Idle Engineers 2
    • Philip Crofts Soundtrack
    • NoShake
    • Random UI improvements
    • Supreme Scoreboard 2.3
    • TA Music
    • UI Party
    K 1 Reply Last reply 25 Aug 2022, 01:01 Reply Quote 0
    • J Offline
      Jip
      last edited by 20 Aug 2022, 06:54

      We'd need the logs of the game. And given that we're talking about a (game) crash, you can also enable the faf debugger:

      d567231b-1341-4f70-b78f-df520047cfff-image.png

      A work of art is never finished, merely abandoned

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      • P Offline
        Printer
        last edited by 21 Aug 2022, 00:05

        Thank you kind sir. I've enabled it and went next crash occurs, will be back to this thread with logs.

        Much appreciated!

        1 Reply Last reply Reply Quote 0
        • P Offline
          Printer
          last edited by 22 Aug 2022, 02:29

          @Jip Crashed again. What files and how do I upload them to you/this post?

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          • J Offline
            Jip
            last edited by Jip 22 Aug 2022, 05:35

            4a1baa9e-3f01-4e53-b113-65afcad8a81e-image.png

            In the logs folder you should be able to find the game. The identifier matches your replay id

            A work of art is never finished, merely abandoned

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            • P Offline
              Printer
              last edited by 23 Aug 2022, 22:01

              @Jip Thank you. Do you want all log folder data or just the file (game_17825107.txt)?

              On the old forums with Downlords' Client, there were (3) things they asked for and I used to be able to upload right onto the forum. (eg https://forums.faforever.com/viewtopic.php?f=3&t=18934 )

              Would you prefer an online hosting service(like FileBin) with me posting a link here? Or is there button I don't yet have access to allowing upload on this forum?

              I'm sorry to ask all these noob questions- but when I was looking for a Sticky Thread with instructions, I didnt see one.

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              • J Offline
                Jip
                last edited by 23 Aug 2022, 22:02

                The game logs should suffice, after enabling the debugger!

                A work of art is never finished, merely abandoned

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                • P Offline
                  Printer
                  last edited by 23 Aug 2022, 22:20

                  Got it, here it is.

                  https://filebin.net/vng7a1dkc9xyhk3n

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                  • J Offline
                    Jip
                    last edited by 23 Aug 2022, 22:38

                    My browser reports the website as unsafe. Could you use https://pastebin.com/ instead?

                    A work of art is never finished, merely abandoned

                    D 1 Reply Last reply 24 Aug 2022, 11:30 Reply Quote 0
                    • D Offline
                      deletethis @Jip
                      last edited by 24 Aug 2022, 11:30

                      I can see that site with no issues so I tried to copy paste to Pastebin but they didnt' like it

                      0dc91033-daee-47d6-8464-fb47a1cd4540-image.png

                      I'll just upload that same file here game_17825107.log

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                      • U Offline
                        Uveso
                        last edited by 24 Aug 2022, 11:57

                        Log looks good,
                        no sound errors or something that can obviously cause a crash.

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                        • K Offline
                          Katharsas @Printer
                          last edited by 25 Aug 2022, 01:01

                          @printer said in Full game + computer crash:

                          Where do should I start troubleshooting complete game + computer crashes. Entire computer freezes up, does the low pitched buzz sound, and power cycle reset is needed to fix. No blue screen, just stops.

                          There is something wrong with your hardware or drivers. Use Prime95 + Furmark to stress-test your hardware while monitoring temperature and maybe make a memory check.

                          On a modern windows version games are no longer capable of crashing your computer unless your hardware/drivers already have problems.

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                          • P Offline
                            Printer
                            last edited by 17 Sept 2022, 02:26

                            Thank you @Katharsas @Uveso and @Jip so far I've not had any crashes provided I have nothing else open. This probably confirms what Katharsas was saying in that maybe my computer can't handle FAF + x.

                            It's probably time for a new computer just holding on to the nostalgia tower abit longer.

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