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    FAF can't log in

    Scheduled Pinned Locked Moved
    I need help
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    • B
      BlutVogt
      last edited by BlutVogt

      Can't log in, as soon as I log in via the browser and close the window, FAF loads some more, but then I get the message:
      Uh oh
      Error during login
      Have already reinstalled the program several times, turned off anti-virus, etc.
      The version is: v2022.4.1

      Thanks for your help.

      Edit:
      Client Version: 2022.4.1
      org.springframework.web.reactive.function.client.WebClientRequestException: handshake timed out after 10000ms; nested exception is io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
      at org.springframework.web.reactive.function.client.ExchangeFunctions$DefaultExchangeFunction.lambda$wrapException$9(ExchangeFunctions.java:141)
      Suppressed: The stacktrace has been enhanced by Reactor, refer to additional information below:
      Error has been observed at the following site(s):
      *__checkpoint ⇢ Request to POST https://hydra.faforever.com/oauth2/token [DefaultWebClient]
      Original Stack Trace:
      at org.springframework.web.reactive.function.client.ExchangeFunctions$DefaultExchangeFunction.lambda$wrapException$9(ExchangeFunctions.java:141)
      at reactor.core.publisher.MonoErrorSupplied.subscribe(MonoErrorSupplied.java:55)
      at reactor.core.publisher.Mono.subscribe(Mono.java:4400)
      at reactor.core.publisher.FluxOnErrorResume$ResumeSubscriber.onError(FluxOnErrorResume.java:103)
      at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:222)
      at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:222)
      at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:222)
      at reactor.core.publisher.MonoNext$NextSubscriber.onError(MonoNext.java:93)
      at reactor.core.publisher.MonoFlatMapMany$FlatMapManyMain.onError(MonoFlatMapMany.java:204)
      at reactor.core.publisher.SerializedSubscriber.onError(SerializedSubscriber.java:124)
      at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.whenError(FluxRetryWhen.java:225)
      at reactor.core.publisher.FluxRetryWhen$RetryWhenOtherSubscriber.onError(FluxRetryWhen.java:274)
      at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.drain(FluxConcatMap.java:415)
      at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.onNext(FluxConcatMap.java:251)
      at reactor.core.publisher.EmitterProcessor.drain(EmitterProcessor.java:491)
      at reactor.core.publisher.EmitterProcessor.tryEmitNext(EmitterProcessor.java:299)
      at reactor.core.publisher.SinkManySerialized.tryEmitNext(SinkManySerialized.java:100)
      at reactor.core.publisher.InternalManySink.emitNext(InternalManySink.java:27)
      at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.onError(FluxRetryWhen.java:190)
      at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:201)
      at reactor.netty.http.client.HttpClientConnect$MonoHttpConnect$ClientTransportSubscriber.onError(HttpClientConnect.java:307)
      at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:201)
      at reactor.netty.resources.NewConnectionProvider$NewConnectionObserver.onUncaughtException(NewConnectionProvider.java:198)
      at reactor.netty.channel.ChannelOperationsHandler.exceptionCaught(ChannelOperationsHandler.java:129)
      at io.netty.channel.AbstractChannelHandlerContext.invokeExceptionCaught(AbstractChannelHandlerContext.java:302)
      at io.netty.channel.AbstractChannelHandlerContext.invokeExceptionCaught(AbstractChannelHandlerContext.java:281)
      at io.netty.channel.AbstractChannelHandlerContext.fireExceptionCaught(AbstractChannelHandlerContext.java:273)
      at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireExceptionCaught(CombinedChannelDuplexHandler.java:424)
      at io.netty.channel.ChannelHandlerAdapter.exceptionCaught(ChannelHandlerAdapter.java:92)
      at io.netty.channel.CombinedChannelDuplexHandler$1.fireExceptionCaught(CombinedChannelDuplexHandler.java:145)
      at io.netty.channel.ChannelInboundHandlerAdapter.exceptionCaught(ChannelInboundHandlerAdapter.java:143)
      at io.netty.channel.CombinedChannelDuplexHandler.exceptionCaught(CombinedChannelDuplexHandler.java:231)
      at io.netty.channel.AbstractChannelHandlerContext.invokeExceptionCaught(AbstractChannelHandlerContext.java:302)
      at io.netty.channel.AbstractChannelHandlerContext.invokeExceptionCaught(AbstractChannelHandlerContext.java:281)
      at io.netty.channel.AbstractChannelHandlerContext.fireExceptionCaught(AbstractChannelHandlerContext.java:273)
      at reactor.netty.tcp.SslProvider$SslReadHandler.userEventTriggered(SslProvider.java:804)
      at io.netty.channel.AbstractChannelHandlerContext.invokeUserEventTriggered(AbstractChannelHandlerContext.java:346)
      at io.netty.channel.AbstractChannelHandlerContext.invokeUserEventTriggered(AbstractChannelHandlerContext.java:332)
      at io.netty.channel.AbstractChannelHandlerContext.fireUserEventTriggered(AbstractChannelHandlerContext.java:324)
      at io.netty.handler.ssl.SslUtils.handleHandshakeFailure(SslUtils.java:443)
      at io.netty.handler.ssl.SslHandler$7.run(SslHandler.java:2117)
      at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
      at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
      at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
      at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469)
      at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:503)
      at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986)
      at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
      at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
      at java.base/java.lang.Thread.run(Thread.java:833)
      Caused by: io.netty.handler.ssl.SslHandshakeTimeoutException: handshake timed out after 10000ms
      at io.netty.handler.ssl.SslHandler$7.run(SslHandler.java:2113)
      at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
      at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
      at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
      at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:469)
      at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:503)
      at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:986)
      at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
      at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
      at java.base/java.lang.Thread.run(Thread.java:833)

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      • maggeM
        magge Global Moderator
        last edited by

        Something is blocking the connection to https://hydra.faforever.com/oauth2/token - Does it work with a VPN?

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        B 1 Reply Last reply Reply Quote 0
        • B
          BlutVogt @magge
          last edited by BlutVogt

          @magge I was able to log in briefly last night around 11pm, with the launcher building very slowly.
          Today it was again not possible.
          I myself do not use VPN, tested the link ,,https://hydra.faforever.com/oauth2/token" with Edge, Firefox and Opera (Opera with built-in VPN). But I always got the same message: "Method Not Allowed".

          Edit:
          Are there special ports for the launcher?
          I just tried it with my phone as a hotspot, it worked directly.
          I have a router from Telekom. Possibly certain ports are closed.

          Thanks for the help.

          1 Reply Last reply Reply Quote 0
          • maggeM
            magge Global Moderator
            last edited by

            I am not sure about any specific ports, maybe someone else can jump in and clarify that point.

            For a quick testing purpose, you can forward all ports to your PC. If it does not fix it, then we can cross the port thing from the list at least.

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            B 1 Reply Last reply Reply Quote 0
            • S
              Sheikah
              last edited by

              You don't need to forward any ports. The main issue is that the client cannot talk to hydra.faforever.com for some reason. Check your firewall and connection

              B 1 Reply Last reply Reply Quote 0
              • B
                BlutVogt @Sheikah
                last edited by

                @sheikah This comes in response to the link:

                hydra.faforever.com

                ,,{"error": "Error 404 - The requested route does not exist. Make sure you are using the correct path, domain and port."}"

                Thanks for your help

                1 Reply Last reply Reply Quote 0
                • B
                  BlutVogt @magge
                  last edited by

                  @magge how exactly do i do that?

                  1 Reply Last reply Reply Quote 0
                  • S
                    Sheikah
                    last edited by

                    That is expected if you go there directly you need a certain path but it isn't supposed to be accessed via browser. But for some reason your client is timing out trying to access that page

                    B 1 Reply Last reply Reply Quote 0
                    • B
                      BlutVogt @Sheikah
                      last edited by

                      @sheikah know me unfortunately not so well, how can I fix the problem? or how to find the culprit? I can log in via the browser, so on the website.
                      Only the program itself has problems.
                      Via cell phone I could log in directly, without problems.
                      Shortly confirmed via browser and the launcher has worked.

                      1 Reply Last reply Reply Quote 0
                      • S
                        Sheikah
                        last edited by

                        Unfortunately I am not sure as these things tend to be very system specific.

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                        • maggeM
                          magge Global Moderator
                          last edited by

                          But the program can not have itself such problem, when it works with a different network. (Otherwise I would have assumed security software). I blame the router, probably some security settings blocking certain 3rd-party sites or something. Sorry, that I can not be more helpful.

                          If you are German, you can PM me, and I could try to find a solution, when you are OK with sending me an image to navigate you through the scenario.

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                          B 1 Reply Last reply Reply Quote 0
                          • B
                            BlutVogt @magge
                            last edited by

                            @magge Hab dich eben angeschrieben.

                            1 Reply Last reply Reply Quote 0
                            • maggeM
                              magge Global Moderator
                              last edited by magge

                              We are trying to solve it via PM, if I find any solutions I will post.

                              Edit: Solved. Not even, in one million years, this would be solvable via random Forum posts guessing the solution.

                              The router had two available connections; DSL and LTE (as some backup I guess), and it caused some problems for whatever reasons, deactivating the bonding/LTE-Boost between them fixed it instantly.

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                              • B
                                BlutVogt
                                last edited by

                                Have solved the problem. I have both the DSL and LTE connection active on my Telekom router, the Speedport-Pro. I have now switched off the LTE and it works.
                                Hope I could help someone.
                                To all others, thank you for your help.

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