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    FAF will not connect

    Scheduled Pinned Locked Moved
    FAF support (client and account issues)
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    • H
      hedgehunter
      last edited by hedgehunter

      I cannot open FAF client anymore. When starting it opens but offers me to play offline only. Removed it re-installed it but no luck. I have checked I can resolve api.faforever.com no problem there. Any suggestions?

      arma473A 1 Reply Last reply Reply Quote 0
      • ResistanceR
        Resistance
        last edited by

        what's your discord?

        queuing with a newbie to show him the beauty of tmm and meeting tagada be like:
        https://www.youtube.com/watch?v=yLcRpdZ0Xb0&ab_channel=Tomoko

        1 Reply Last reply Reply Quote 0
        • H
          hedgehunter
          last edited by hedgehunter

          Hedgehanter I just registered a week ago..

          1 Reply Last reply Reply Quote 0
          • arma473A
            arma473 @hedgehunter
            last edited by

            @hedgehunter FAF has been doing that to me at times over the last day or so. It's probably just a temporary problem.

            1 Reply Last reply Reply Quote 0
            • S
              Sheikah
              last edited by

              Would need a client.log file to see more clearly what is happening

              H 1 Reply Last reply Reply Quote 0
              • H
                hedgehunter @Sheikah
                last edited by

                @sheikah what is the location of the file?

                1 Reply Last reply Reply Quote 0
                • S
                  Sheikah
                  last edited by

                  C:ProgramData/FAForever/logs

                  H 1 Reply Last reply Reply Quote 0
                  • H
                    hedgehunter @Sheikah
                    last edited by

                    @sheikah 2021-10-30 20:01:47.446 INFO 2912 --- [JavaFX-Launcher] o.s.boot.SpringApplication : Starting application using Java 15.0.1 on %CPU_NAME% with PID 2912 (started by %USER% in C:\Program Files\FAF Client)
                    2021-10-30 20:01:47.448 INFO 2912 --- [JavaFX-Launcher] o.s.boot.SpringApplication : The following profiles are active: prod,windows
                    2021-10-30 20:01:48.352 INFO 2912 --- [JavaFX-Launcher] trationDelegate$BeanPostProcessorChecker : Bean 'asyncConfig' of type [com.faforever.client.config.AsyncConfig$$EnhancerBySpringCGLIB$$80768595] is not eligible for getting processed by all BeanPostProcessors (for example: not eligible for auto-proxying)
                    2021-10-30 20:01:48.383 INFO 2912 --- [JavaFX-Launcher] trationDelegate$BeanPostProcessorChecker : Bean 'cacheConfig' of type [com.faforever.client.config.CacheConfig$$EnhancerBySpringCGLIB$$e1b538db] is not eligible for getting processed by all BeanPostProcessors (for example: not eligible for auto-proxying)
                    2021-10-30 20:01:48.600 INFO 2912 --- [JavaFX-Launcher] c.f.c.preferences.PreferencesService : Switching FA Forever logging configuration to INFO
                    2021-10-30 20:01:48.613 INFO 2912 --- [JavaFX-Launcher] o.s.s.c.ThreadPoolTaskScheduler : Initializing ExecutorService 'taskScheduler'
                    2021-10-30 20:01:49.143 INFO 2912 --- [JavaFX-Launcher] c.f.c.map.generator.MapGeneratorService : Deleting leftover generated maps...
                    2021-10-30 20:01:49.149 WARN 2912 --- [JavaFX-Launcher] com.faforever.client.map.MapService : Could not load maps: installation path is not set
                    2021-10-30 20:01:49.244 INFO 2912 --- [JavaFX-Launcher] com.faforever.client.update.Version : The current application version is: 2021.10.0
                    2021-10-30 20:01:49.245 INFO 2912 --- [JavaFX-Launcher] c.f.client.update.ClientUpdateService : Current version: 2021.10.0
                    2021-10-30 20:01:49.251 INFO 2912 --- [pool-3-thread-3] c.f.client.update.CheckForUpdateTask : Checking for client update
                    2021-10-30 20:01:49.256 INFO 2912 --- [pool-3-thread-4] c.f.c.update.CheckForBetaUpdateTask : Checking for client update (pre-release channel)
                    2021-10-30 20:01:49.514 WARN 2912 --- [JavaFX Application Thread] com.faforever.client.task.TaskService : Task failed

                    javax.net.ssl.SSLException: Couldn't kickstart handshaking
                    at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:127)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:369)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:312)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:451)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:412)
                    at java.base/sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:567)
                    at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:183)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1600)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1528)
                    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:224)
                    at com.faforever.client.preferences.PreferencesService.getRemotePreferences(PreferencesService.java:492)
                    at com.faforever.client.update.CheckForBetaUpdateTask.call(CheckForBetaUpdateTask.java:41)
                    at com.faforever.client.update.CheckForBetaUpdateTask.call(CheckForBetaUpdateTask.java:17)
                    at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
                    at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
                    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)
                    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)
                    at java.base/java.lang.Thread.run(Thread.java:832)
                    Suppressed: java.net.SocketException: Connection reset by peer
                    at java.base/sun.nio.ch.NioSocketImpl.implWrite(NioSocketImpl.java:420)
                    at java.base/sun.nio.ch.NioSocketImpl.write(NioSocketImpl.java:440)
                    at java.base/sun.nio.ch.NioSocketImpl$2.write(NioSocketImpl.java:826)
                    at java.base/java.net.Socket$SocketOutputStream.write(Socket.java:1051)
                    at java.base/sun.security.ssl.SSLSocketOutputRecord.encodeAlert(SSLSocketOutputRecord.java:82)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:400)
                    ... 16 common frames omitted
                    Caused by: java.net.SocketException: Connection reset by peer
                    at java.base/sun.nio.ch.NioSocketImpl.implWrite(NioSocketImpl.java:420)
                    at java.base/sun.nio.ch.NioSocketImpl.write(NioSocketImpl.java:440)
                    at java.base/sun.nio.ch.NioSocketImpl$2.write(NioSocketImpl.java:826)
                    at java.base/java.net.Socket$SocketOutputStream.write(Socket.java:1051)
                    at java.base/sun.security.ssl.SSLSocketOutputRecord.flush(SSLSocketOutputRecord.java:268)
                    at java.base/sun.security.ssl.HandshakeOutStream.flush(HandshakeOutStream.java:89)
                    at java.base/sun.security.ssl.ClientHello$ClientHelloKickstartProducer.produce(ClientHello.java:657)
                    at java.base/sun.security.ssl.SSLHandshake.kickstart(SSLHandshake.java:529)
                    at java.base/sun.security.ssl.ClientHandshakeContext.kickstart(ClientHandshakeContext.java:107)
                    at java.base/sun.security.ssl.TransportContext.kickstart(TransportContext.java:249)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:434)
                    ... 14 common frames omitted

                    2021-10-30 20:01:49.516 WARN 2912 --- [JavaFX Application Thread] com.faforever.client.task.TaskService : Task failed

                    javax.net.ssl.SSLException: Couldn't kickstart handshaking
                    at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:127)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:369)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:312)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:451)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:412)
                    at java.base/sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:567)
                    at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:183)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1600)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1528)
                    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:224)
                    at com.faforever.client.preferences.PreferencesService.getRemotePreferences(PreferencesService.java:492)
                    at com.faforever.client.update.CheckForUpdateTask.call(CheckForUpdateTask.java:53)
                    at com.faforever.client.update.CheckForUpdateTask.call(CheckForUpdateTask.java:20)
                    at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
                    at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
                    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)
                    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)
                    at java.base/java.lang.Thread.run(Thread.java:832)
                    Suppressed: java.net.SocketException: Connection reset by peer
                    at java.base/sun.nio.ch.NioSocketImpl.implWrite(NioSocketImpl.java:420)
                    at java.base/sun.nio.ch.NioSocketImpl.write(NioSocketImpl.java:440)
                    at java.base/sun.nio.ch.NioSocketImpl$2.write(NioSocketImpl.java:826)
                    at java.base/java.net.Socket$SocketOutputStream.write(Socket.java:1051)
                    at java.base/sun.security.ssl.SSLSocketOutputRecord.encodeAlert(SSLSocketOutputRecord.java:82)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:400)
                    ... 16 common frames omitted
                    Caused by: java.net.SocketException: Connection reset by peer
                    at java.base/sun.nio.ch.NioSocketImpl.implWrite(NioSocketImpl.java:420)
                    at java.base/sun.nio.ch.NioSocketImpl.write(NioSocketImpl.java:440)
                    at java.base/sun.nio.ch.NioSocketImpl$2.write(NioSocketImpl.java:826)
                    at java.base/java.net.Socket$SocketOutputStream.write(Socket.java:1051)
                    at java.base/sun.security.ssl.SSLSocketOutputRecord.flush(SSLSocketOutputRecord.java:268)
                    at java.base/sun.security.ssl.HandshakeOutStream.flush(HandshakeOutStream.java:89)
                    at java.base/sun.security.ssl.ClientHello$ClientHelloKickstartProducer.produce(ClientHello.java:657)
                    at java.base/sun.security.ssl.SSLHandshake.kickstart(SSLHandshake.java:529)
                    at java.base/sun.security.ssl.ClientHandshakeContext.kickstart(ClientHandshakeContext.java:107)
                    at java.base/sun.security.ssl.TransportContext.kickstart(TransportContext.java:249)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:434)
                    ... 14 common frames omitted

                    2021-10-30 20:01:49.574 INFO 2912 --- [JavaFX-Launcher] o.s.boot.SpringApplication : Started application in 2.759 seconds (JVM running for 4.09)
                    2021-10-30 20:01:50.889 WARN 2912 --- [ForkJoinPool.commonPool-worker-3] c.f.client.login.LoginController : Could not read remote preferences

                    java.util.concurrent.CompletionException: javax.net.ssl.SSLException: An established connection was aborted by the software in your host machine
                    at com.faforever.client.preferences.PreferencesService.lambda$getRemotePreferencesAsync$8(PreferencesService.java:504)
                    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1764)
                    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1756)
                    at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:290)
                    at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1016)
                    at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:1665)
                    at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:1598)
                    at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:183)
                    Caused by: javax.net.ssl.SSLException: An established connection was aborted by the software in your host machine
                    at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:127)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:369)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:312)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:307)
                    at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:144)
                    at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1488)
                    at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1394)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:441)
                    at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:412)
                    at java.base/sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:567)
                    at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:183)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1600)
                    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1528)
                    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:224)
                    at com.faforever.client.preferences.PreferencesService.getRemotePreferences(PreferencesService.java:492)
                    at com.faforever.client.preferences.PreferencesService.lambda$getRemotePreferencesAsync$8(PreferencesService.java:502)
                    ... 7 common frames omitted
                    Suppressed: java.net.SocketException: Connection reset by peer
                    at java.base/sun.nio.ch.NioSocketImpl.implWrite(NioSocketImpl.java:420)
                    at java.base/sun.nio.ch.NioSocketImpl.write(NioSocketImpl.java:440)
                    at java.base/sun.nio.ch.NioSocketImpl$2.write(NioSocketImpl.java:826)
                    at java.base/java.net.Socket$SocketOutputStream.write(Socket.java:1051)
                    at java.base/sun.security.ssl.SSLSocketOutputRecord.encodeAlert(SSLSocketOutputRecord.java:82)
                    at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:400)
                    ... 21 common frames omitted
                    Caused by: java.net.SocketException: An established connection was aborted by the software in your host machine
                    at java.base/sun.nio.ch.NioSocketImpl.implRead(NioSocketImpl.java:325)
                    at java.base/sun.nio.ch.NioSocketImpl.read(NioSocketImpl.java:350)
                    at java.base/sun.nio.ch.NioSocketImpl$1.read(NioSocketImpl.java:803)
                    at java.base/java.net.Socket$SocketInputStream.read(Socket.java:981)
                    at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:478)
                    at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:472)
                    at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)
                    at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:110)
                    ... 18 common frames omitted

                    2021-10-30 20:01:52.955 WARN 2912 --- [JavaFX Application Thread] c.f.client.fa.relay.ice.IceAdapterImpl : Ignoring call to ICE adapter as we are not connected: quit([])
                    2021-10-30 20:01:52.972 INFO 2912 --- [JavaFX Application Thread] com.faforever.client.config.AsyncConfig : Shutting down ExecutorService 'taskExecutor'
                    2021-10-30 20:01:52.975 INFO 2912 --- [JavaFX Application Thread] c.f.client.remote.FafServerAccessor : Closing lobby server connection
                    2021-10-30 20:01:52.975 WARN 2912 --- [JavaFX Application Thread] com.faforever.commons.lobby.FafLobbyApi : Attempting to disconnect while never connected
                    2021-10-30 20:01:52.982 INFO 2912 --- [JavaFX Application Thread] o.s.s.c.ThreadPoolTaskScheduler : Shutting down ExecutorService 'taskScheduler'

                    1 Reply Last reply Reply Quote 0
                    • S
                      Sheikah
                      last edited by

                      Your connection to download the remote preferences from https://content.faforever.com/dfc-config.json is being killed by your host machine for some reason. Check antivirus

                      H 1 Reply Last reply Reply Quote 0
                      • H
                        hedgehunter @Sheikah
                        last edited by

                        @sheikah Kaspersky, removed it, it is good now, cheers, shitty app it seems, I could not find where it blocks it..

                        1 Reply Last reply Reply Quote 0
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