I have a Steelseries arcis 9 headset. How.....okey you know what, whatever, this is like the 15th time i tried fixing the sound over the course of 2 years, i have tried everything on every post on this forum and it still doesn't work. I loved this game but its ded...RIP

@magge said in Is this game impossible to play with Steelseries arctis 9?:

If someone is inspired to make a tutorial, I would appreciate that. Then I can attach that to the current solution thread and give credit to the tut-maker.

Hey, i'm back, I'm sorry about just dumping this and leaving but i was just tired of this problem blocking me from playing one of my favourite games. Have some energy now to make an effort to maybe start playing this game again.

An idea that just came to me was for the game to have a built in system for the sound. Like @Nex talked about the program voicemeeter, an interface between whatever sound you have on your computer and the game engine. But that it is built into the client. Like a virtual sound output, so the sound outputs from the game engine to this "virtual unit" and this "unit" outputs the sound to windows. Like a translator, doesn't have to be pretty.

Would be cool if you could forward this idea to the dev team if you have contact with them, they've probably already thought about most solutions, but hey it takes like 1 minute to read, and if they don't think it'll work atleast it was worth a shot. Edit: Okey i just noticed that @Jip is team leader

I will in the meantime try with @Nex solution and a bunch of others.

@Sam-site I've tried that, if you look into my post history i haven't been able to play since back in 23 Apr 2022 when i made my first sound issue post and have probably reinstalled the game 10-20 times (cleared all files and such in-between) changed headset, change settings everywhere in every possible combination since then. I even had a 4 hour long talk with logitech support (my headset i had before this). I even got to talk with their "chief of engineer" or something on the dev team of the software, because somehow the stereo option on their program Ghub is not real stereo, so i asked them why the f they called it stereo if it's not real stereo (i mean ofc real real stereo can't be virtual right? but i would think that a "virtual real stereo" would behave the same way software-wise as real stereo, okey i'm talking outside the scope of my knowledge here and only what i THINK i know and i might be way off). And if i plugged it in the headphone jack i couldn't use it as stereo via windows....or it was something like that, can't quite remember exactly, it was all very technical and wierd.

@Jip I will look into his posts, thanks.

I have a Steelseries arcis 9 headset. How.....okey you know what, whatever, this is like the 15th time i tried fixing the sound over the course of 2 years, i have tried everything on every post on this forum and it still doesn't work. I loved this game but its ded...RIP

I've had this problem for a year, and tried to fix it 8-9 times and gone through all tutorials from the forums and online on how to fix the game from crashing from sound related issues but nothing works. Probably reinstalled the game 6-7 times, along with Sumpreme commander FA on steam, with stereo settings on, 16 bit, 44199hz quality when reinstalling etc... I've tried EVERYTHING. Have probably spent 80 hours in total over the year trying to fix this but nothing works. I don't know how much the dev's are able to do about this because it's in the engine but you might loose players over this issue., and since technology is moving further and further away from stereo i think its sure to say that it's going to become harder and harder for people with new setups playing this game. I've been tinkering around with computers for 20 years so I'm no rookie either.

@Jip I changed to stereo and to 16bit 44100MHz like in the instructions and deleted %LOCALAPPDATA%\Gas Powered Games\Supreme Commander Forged Alliance\Game.prefs and started Supcom FA on steam, it took veeery long time to start and lagged ALOT like 0.2 fps, took like 10 minutes to get to the menu (last time i started it when i installed it, it started in like 3 seconds) created a new profile and chose it so I saw the menu and then i quit the game. Started the FAF client which also took a long time to start, like 5-6 minutes and started a game against a bot. when the game started and commander had settled down i went into the menu and changed resolution and graphics, hit ok and played for 1 minute, then i went into audio options to turn down the music but none of the sliders did anything. I dont remember if i hit ok or abort or if i left the slider at max, then I played a minute more before it crashed again. Looks like the same issue.

Last lines in crash log:

info: Hooked /lua/ui/game/commandgraph.lua with /schook/lua/ui/game/commandgraph.lua
warning: CreateCybranBuildBeams is deprecated: use CreateCybranBuildBeamsOpti instead.
warning: Source: { table: 16301550
warning: currentline=234,
warning: func=function: 1E5EE6E0,
warning: linedefined=232,
warning: name="CreateCybranFactoryBuildEffects",
warning: namewhat="field",
warning: nups=3,
warning: short_src="...a\faforever\gamedata\lua.nx2\lua\effectutilities.lua",
warning: source="@c:\programdata\faforever\gamedata\lua.nx2\lua\effectutilities.lua",
warning: what="Lua"
warning: }
debug: Current gametime: 00:01:00
info: SC_SecondaryAdapter false
info: SC_SecondaryAdapter false
debug: Current gametime: 00:01:30
info: SC_SecondaryAdapter false
warning: SND: Error playing cue 2 on bank 5 [music]
XACT: Invalid arg
debug: Current gametime: 00:02:00

@jip Okey I will try it and report back

Have had this problem for about 5 months since i bought my new computer. I have tried doing a completely fresh install but it keeps happening and now from a pause from the game of about 4 months I tried to make a completely fresh install again and play against a bot, but I get the same exact crash.
Have done a fair amount of digging myself and homed in on that is have to do with sound having to play with stereo or something?

Computer specs:

CPU: AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz 4.7 GHz boosted
RAM: 32 GB
GPU: Nvidia GeForce RTX 3060Ti
System is on NVME 512 gig drive and Game is on a 2 TB SSD

Crash log:
game_16868303.log