game crashes after few minutes or after trying to close it

My friend got issue with game - his game crashes after few minutes or when trying to close game. here is debug log game_22970710.log . we tryed this https://steamcommunity.com/app/9420/discussions/0/1739968490550491239/?l=tchinese
https://forum.faforever.com/topic/6850/unhandled-exception-crash-and-also-when-trying-to-close-the-game (
Windows key > type: Control Panel > Open > Sound > Playback > select the Device you use:
Configure > Stereo > finish configuration,
Properties:
Enhancements > Disable all enhancements,
Advanced > no higher than 24 bit, 48000 Hz,
Spatial Sound > Off,
Restart or Shift+Shutdown (not just Shutdown) of PC
) but it did not help. any suggestions what we might do?

Aside from the basic sound configuration - which it appears you have done - most motherboard manufacturers install an applet (usually found down in the system tray - near the time - that allows additional audio controls. These applications are typically the cause of the problem - uninstall them if you don't absolutely need them.

crash text: EXCEPTION_ACCESS_VIOLATION (0xc0000005) at address 0x02fcd78e
attempted to read memory at 0x3e5c7000

Program : C:\ProgramData\FAForever\bin\ForgedAlliance.exe
Cmd line arguments : /init init.lua /nobugreport /log C:\Users\fire4\AppData\Roaming\Forged Alliance Forever\logs\game_22971002.log /gpgnet 127.0.0.1:53901 /mean 1303.6099853515625 /deviation 119.14099884033203 /savereplay gpgnet://127.0.0.1:53902/22971002/DrReed.SCFAreplay /country RU /clan ABS /numgames 135 /numgames 87

Callstack:
Unknown symbol (address 0x02fcd78e)
Unknown symbol (address 0x02fca3dd)
Unknown symbol (address 0x02fcdd4b)
Unknown symbol (address 0x004db001)
Unknown symbol (address 0x1142e47b)
Unknown symbol (address 0x666f724b)

Last 100 lines of log...

debug: generated neighbors and labels: 3.814722
debug: generated marker metadata: 3.815222
debug: NavGenerator - culled 424 labels
debug: cleaning up generated data: 3.815538
debug: generated tree information: 3.925797
debug: Generated in 3.93 seconds
debug: Allocating 28.8mb memory
debug: Allocated megabytes for labels: 0.229713
debug: Number of labels: 446.000000
debug: Number of cells: 72923.000000
debug: { -- table: 26691F50 (200 bytes)
debug: Air = {...} -- table: 26691B18 (200 bytes),
debug: Amphibious = {...} -- table: 26691AA0 (200 bytes),
debug: Hover = {...} -- table: 26691AC8 (200 bytes),
debug: Land = {...} -- table: 26691A78 (200 bytes),
debug: Water = {...} -- table: 26691AF0 (200 bytes)
debug: }
debug: Caching 4 markers of type Large Expansion Area!
debug: Caching 9 markers of type Expansion Area!
debug: Generated rally point markers in 1.19 miliseconds
debug: Caching 36 markers of type Rally Point!
debug: Generated rally point markers in 0.16 miliseconds
debug: Caching 74 markers of type Naval Area!
debug: Generated naval area markers in 2.26 miliseconds
debug: Preloading 1418 batch textures
debug: Preloading 0 d3d textures
debug: Preloading 0 models
debug: Preloading 0 animations
info: creating medium fidelity terrain
info: creating low fidelity water
info: creating medium fidelity terrain
info: creating low fidelity water
debug: Context based templates: Found template: AppendPowerGeneratorsToTML with name Power generators
debug: Context based templates: Found template: AppendT3FabricatorWithStorages with name Storages
debug: Context based templates: Found template: TorpedoDefense with name Torpedo defense
debug: Context based templates: Found template: T3ExtractorWithStorages with name Extractor and storages
debug: Context based templates: Found template: AppendPowerGeneratorsToSalvation with name Power generators
debug: Context based templates: Found template: AppendWallsToPointDefense with name Walls
debug: Context based templates: Found template: AppendOpticsWithPower with name Power generators
debug: Context based templates: Found template: AppendAirGrid with name Air grid
debug: Context based templates: Found template: AppendPowerGeneratorsToEnergyStorage with name Power generators
debug: Context based templates: Found template: AppendExtractorWithFabs with name Storages and fabricators
debug: Context based templates: Found template: AppendPowerGeneratorsToT3Artillery with name Power generators
debug: Context based templates: Found template: AppendRadarWithPower with name Power generators
debug: Context based templates: Found template: AppendPowerGeneratorsToT2Artillery with name Power generators
debug: Context based templates: Found template: T1Hydrocarbon with name Hydrocarbon
debug: Context based templates: Found template: T3ExtractorWithStoragesAndFabs with name Extractor, storages and fabricators
debug: Context based templates: Found template: AppendT3ArtilleryWithPower with name Power generators
debug: Context based templates: Found template: PointDefense with name Point defense
debug: Context based templates: Found template: AppendT2ArtilleryWithPower with name Power generators
debug: Context based templates: Found template: AirDefenseLand with name Anti-air defense
debug: Context based templates: Found template: AppendExtractorWithStorages with name Storages
debug: Context based templates: Found template: T3Extractor with name Extractor
debug: Context based templates: Found template: AirDefenseWater with name Anti-air defense
debug: Context based templates: Found template: AppendSalvationWithPower with name Power generators
debug: Context based templates: Found 23 templates
info: /savereplay
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
info: Exe GitSHA: acaa28b
debug: Session time: 00:00:27 Game time: 00:00:00 Heap: 416.0M / 389.7M
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
info: Exe GitSHA: acaa28b
debug: Caching 1 markers of type Island!
debug: Caching 0 markers of type Naval Exclude!
info: *AI DEBUG: ARMY 2 : Initiating Archetype using TurtleMain
warning: No tooltip in table for key: options_invert_middle_mouse_button
warning: No tooltip in table for key: options_invert_middle_mouse_button
debug: Session time: 00:00:37 Game time: 00:00:10 Heap: 416.0M / 392.2M
warning: No tooltip in table for key: options_invert_middle_mouse_button
debug: Session time: 00:00:57 Game time: 00:00:29 Heap: 416.0M / 399.4M
info: creating high fidelity terrain
info: creating high fidelity water
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
warning: GetResource: Invalid name ""
info: Can't find texture "" -- trying fallback.
info: Score data received!
info: GPGNET: setting nat handler to 0x00000000
info: CNetTCPBuf::Read(): recv() failed: WSAEINTR