FAForever Forums
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Login
    The current pre-release of the client ("pioneer" in the version) is only compatible to itself. So you can only play with other testers. Please be aware!

    Problem when trying to update to the latest FAF Client

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    6 Posts 4 Posters 1.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • K Offline
      kill-zone
      last edited by

      I tried updating to the latest FAF client release on 29/04/2022.

      Part way through the update I got an error message.

      "C:\Program Files\Downlord's FAF Client.install4j\i4j_extf_10_4k8v4f_18gg8kx.png
      Could not create this file. Shall I try again?"

      I clicked "yes" a few times but it didn't help so then I clicked "cancel".

      Now I have no FAF shortcut on my desktop and I don't know what state the FAF update is in.

      I have updated the FAF client numerous times in the past without having problems.

      What should I do now ?

      2022-04-29.png

      1 Reply Last reply Reply Quote 0
      • maggeM Offline
        magge Global Moderator
        last edited by

        1. Do you have enough disc space?
        2. Have you tried to install it to a different disc drive?

        Join a FAFtastic Team

        1 Reply Last reply Reply Quote 0
        • K Offline
          kill-zone
          last edited by

          I do have enough disk space. 404 GB free of 476 GB.

          I have not tried to install it to a different disc drive.

          I don't know how to re-run the FAF Client Install now that the update has failed.

          File C:\Program Files\Downlord's FAF Client.install4j\i4j_extf_10_4k8v4f_18gg8kx.png
          is present on my drive despite the error message saying it could not be created.

          There are four files in total similar to this. They appear to be monitor icons with different shades of blue.

          1 Reply Last reply Reply Quote 0
          • S Offline
            Sheikah
            last edited by

            I would just try manually deleting the install folder and trying again. Likely something went wrong with file permissions

            1 Reply Last reply Reply Quote 0
            • K Offline
              kill-zone
              last edited by

              Looks like the underlying problem was caused by Norton Antivirus Data Protector.

              I deleted the old 'C:\Program Files\Downlord's FAF Client' folder and down loaded the latest FAF client installer from https://www.faforever.com/

              When I tried to run this I got a "Data Protector blocked a suspicious action by faf_windows-x64_2022_4_0(1).exe" message.

              I managed to get Norton to exclude this process and then everything seemed to run okay.

              2022-04-29 (1).png

              1 Reply Last reply Reply Quote 1
              • D Offline
                DumbReplays
                last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • First post
                  Last post