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    New User: Client stuck on "Logging in" screen

    Scheduled Pinned Locked Moved FAF support (client and account issues)
    8 Posts 2 Posters 516 Views 1 Watching
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    • X Offline
      Xiphias86
      last edited by

      Hi all,

      I downloaded the latest client and signed up today. I have followed all the steps in the guide and I am currently unable to get past the logging in screen.

      The client accepts my username and password and progresses to the next screen but no further and does not crash.

      I have so far tried uninstalling and reinstalling, system restart, checked firewall settings and I am at a bit of a loss to understand why it will not log me in.

      I have done a fair bit of googling and I cannot find anyone with a similar issue.

      Any suggestions?

      Thanks in advance

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      • GiebmasseG Offline
        Giebmasse Team Lead
        last edited by

        Your credentials must be fine if you can login here, maybe try checking the client log for clues?
        alt text

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        • X Offline
          Xiphias86
          last edited by

          Where can I I find the client log in the folders as I can't get to that stage of the client?

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          • GiebmasseG Offline
            Giebmasse Team Lead
            last edited by

            C:\ProgramData\FAForever\logs

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            • X Offline
              Xiphias86
              last edited by

              No logs folder has been created in that directory

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              • X Offline
                Xiphias86
                last edited by

                Okay so bit of additional info: The client accepts no password and still progresses to the logging in screen, not entirely sure what that means though

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                • GiebmasseG Offline
                  Giebmasse Team Lead
                  last edited by

                  You are sure you have the latest client? https://www.faforever.com/client

                  Might wanna check any potential AV/firewall too.

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                  • X Offline
                    Xiphias86
                    last edited by

                    Thanks Giebmasse

                    I've managed now, my AV was blocking it.

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