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Game not launching, also not via Steam

Scheduled Pinned Locked Moved I need help
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  • A
    Autowar
    last edited by 9 Jul 2021, 15:47

    Hi! My game does not run when trying to host or join a game, but I am able to view replays via the FAForever client. The game also cannot open via Steam, even after a re-install. What is going on? This is the error message it gives after connecting to a game:
    (Will be able to provide more info later)

    java.lang.RuntimeException: Forged Alliance Crashed with exit code -1073741819. See game_14457012.log for more information
    at com.faforever.client.game.GameService.lambda$spawnTerminationListener$43(GameService.java:696)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1130)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:630)
    at java.base/java.lang.Thread.run(Thread.java:832)

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    • L
      left_boy
      last edited by 9 Jul 2021, 15:50

      See game_14457012.log for more information

      Soon™️

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      • A
        Autowar
        last edited by 9 Jul 2021, 19:07

        Thanks, but I'm not very knowledgable on log files. I found the file, but it's too large to share here. What am I looking for? This part of the log stands out (btw, I'm playing on Win10):

        info: checking C:\ProgramData\FAForever\bin..\gamedata*.nxt
        info: checking C:\ProgramData\FAForever\bin..\gamedata*.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A01_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A02_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A03_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A04_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A05_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\A06_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C01_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C02_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C03_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C04_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C05_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\C06_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E01_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E02_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E03_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E04_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E05_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\E06_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\Prothyon16_VO.nx2
        info: not safe C:\ProgramData\FAForever\bin..\gamedata\TCR_VO.nx2
        info: checking F:/SupCom/steamapps/common/Supreme Commander Forged Alliance\gamedata*.scd

        It's also adding "debug:" in front of most lines.

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        • U
          Uveso
          last edited by 9 Jul 2021, 23:38

          @hackduk_5000

          you can post your log on this webpage and just send us the link:
          https://pastebin.com/

          The phrase "not safe" only means this is not a file from the original game.

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          • A
            Autowar
            last edited by 11 Jul 2021, 11:17

            @Uveso

            This is the link to the full log: https://pastebin.com/87cwbJWt
            Personal info is censored with "####"

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            • U
              Uveso
              last edited by 11 Jul 2021, 15:57

              The gamelog you posted was from a game played on 06.05.21.
              The game was 46 minutes long, but your log ends after 6 minutes.

              Maybe this log was from watching a replay and aborted after 6 minutes ?

              Well, then i try to guess. (i hope the deleted ##### are no cyrillic characters)

              When you can't run the game via steam then we should fix this first.

              1. Restart your PC (some ppl don't do it before hunting bugs)

              2. Do a filecheck via steam and check the Supreme commander game files.

              3. Manually install DirectX9c
                https://www.microsoft.com/en-us/download/details.aspx?id=8109

              4. Delete the game.prefs file:
                C:\Users\####\AppData\Local\Gas Powered Games\Supreme Commander Forged Alliance\Game.prefs

              5. start the game over Steam (if you don't start the game over steam at least once it will not work for FAF)


              Before starting the game over the FAF client, please delete all log files from C:\ProgramData\FAForever\logs first.
              So we don't get confused with older logs.

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