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Lost connection to server during login

Scheduled Pinned Locked Moved FAF support (client and account issues)
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  • A
    Askaholic
    last edited by 16 Mar 2021, 19:19

    Try rc3, it has the fix for the tomcat server.

    https://github.com/FAForever/downlords-faf-client/releases/tag/v1.4.3-RC3

    L 1 Reply Last reply 17 Mar 2021, 14:28 Reply Quote 0
    • L
      linlassabi @Askaholic
      last edited by 17 Mar 2021, 14:28

      @Askaholic and again... it doesn't work((( Looks like Im cursed( client.log

      1 Reply Last reply Reply Quote 0
      • A
        Askaholic
        last edited by 17 Mar 2021, 17:28

        @Sheikah is this normal?

        2021-03-17 17:26:22.174 ERROR 3496 --- [JavaFX Application Thread] com.faforever.client.fx.JavaFxUtil       : Uncaught Application Thread Error
        
        java.lang.NullPointerException: Cannot invoke "com.faforever.client.player.Player.equals(Object)" because the return value of "com.faforever.client.teammatchmaking.Party$PartyMember.getPlayer()" is null
        	at com.faforever.client.teammatchmaking.TeamMatchmakingService.lambda$initMyParty$30(TeamMatchmakingService.java:367)
        
        1 Reply Last reply Reply Quote 0
        • S
          Sheikah
          last edited by 17 Mar 2021, 18:00

          That happens because the login failed so the current player isn't set. Unfortunately it a symptom of the login failure not a cause.

          1 Reply Last reply Reply Quote 0
          • S
            sernikb2 @linlassabi
            last edited by 20 Mar 2021, 01:38

            It seems that I have the same problem now after switching ISP recently.
            I also tried new pre-release client versions with no luck.
            I can login using mobile LTE connection but of course its too unstable and laggy to play with other players.
            19b5f3e6-7232-437c-91e2-521dbde5ff4b-image.png

            1 Reply Last reply Reply Quote 0
            • A
              Askaholic
              last edited by 20 Mar 2021, 08:14

              That’s so strange because the server it’s connecting to is literally the same server that runs the website and forums and everything else. Are you able to connect to the irc server by chance? irc.faforever.com.

              Is it possible that the ISP is doing some sort of port filtering and blocks traffic to 8001 because it doesn’t recognize it? That would seem really weird.

              L 1 Reply Last reply 21 Mar 2021, 21:51 Reply Quote 0
              • L
                linlassabi @Askaholic
                last edited by 21 Mar 2021, 21:51

                @Askaholic I've added this adress into my router's vpn and it still doesn't work( IDK what else can be done in this case...

                1 Reply Last reply Reply Quote 0
                • A
                  Askaholic
                  last edited by 22 Mar 2021, 05:23

                  Are you able to connect to the test server? Select the test server from the environment dropdown and use the password foo instead of your normal password. If your username doesn’t work, try using foo for the username as well.

                  I think the test server is actually a separate machine with a different IP address from the main server.

                  L 1 Reply Last reply 22 Mar 2021, 15:00 Reply Quote 0
                  • L
                    linlassabi @Askaholic
                    last edited by 22 Mar 2021, 15:00

                    @Askaholic still the same((( I uderstand nothing...

                    1 Reply Last reply Reply Quote 0
                    • A
                      Askaholic
                      last edited by 22 Mar 2021, 17:34

                      Hmm. Are you able to try what sernikb did? Use a mobile hotspot and connect to it with your computer. You wouldn’t want to play like that, but at least it would narrow it down to a network/isp issue and not something with your local setup.

                      If it’s your ISP blocking certain traffic then the only other thing I can think of atm is using a VPN. I know you said you tried setting your router’s vpn but what if you just try ProtonVPN or something.

                      1 Reply Last reply Reply Quote 0
                      • L
                        left_boy
                        last edited by 24 Mar 2021, 15:55

                        They could also try the python client to verify it is ISP or not ISP

                        Soon™️

                        1 Reply Last reply Reply Quote 0
                        • L
                          left_boy
                          last edited by 24 Mar 2021, 15:55

                          or at least if it is a java specific issue

                          Soon™️

                          1 Reply Last reply Reply Quote 0
                          • L
                            left_boy
                            last edited by 24 Mar 2021, 15:56

                            Maybe somebody has a link where to download it, I got no idea

                            Soon™️

                            1 Reply Last reply Reply Quote 0
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