1. Home
  2. I need help
  3. FAF support (client and account issues)
  4. Cant login

Cant login

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Sheikah

There is an installer exe dfc_windows-x64_1_6_0.exe on the page I linked. And no fully automatic installs are not implemented yet.

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soulgamer31

Ah got it. Ill install it and see if it improves

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soulgamer31

Okay i just tested it and there was no error this time: it logged me in automatically. Thanks!

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soulgamer31

Okay, i spoke too soon. The error started occuring again, or at least a similar one. Here's the log just to be sure:java.util.concurrent.CompletionException: org.springframework.web.reactive.function.client.WebClientRequestException: failed to resolve 'api.faforever.com'; nested exception is java.net.UnknownHostException: failed to resolve 'api.faforever.com'
at java.base/java.util.concurrent.CompletableFuture.encodeRelay(CompletableFuture.java:367)
at java.base/java.util.concurrent.CompletableFuture.completeRelay(CompletableFuture.java:376)
at java.base/java.util.concurrent.CompletableFuture$UniRelay.tryFire(CompletableFuture.java:1093)
at java.base/java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:506)
at java.base/java.util.concurrent.CompletableFuture.completeExceptionally(CompletableFuture.java:2152)
at reactor.core.publisher.MonoToCompletableFuture.onError(MonoToCompletableFuture.java:76)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.Operators$MonoSubscriber.onError(Operators.java:1831)
at reactor.core.publisher.MonoCacheTime$CoordinatorSubscriber.signalCached(MonoCacheTime.java:331)
at reactor.core.publisher.MonoCacheTime$CoordinatorSubscriber.onError(MonoCacheTime.java:354)
at reactor.core.publisher.MonoFlatMap$FlatMapMain.onError(MonoFlatMap.java:172)
at reactor.core.publisher.Operators$MultiSubscriptionSubscriber.onError(Operators.java:2023)
at reactor.core.publisher.FluxOnAssembly$OnAssemblySubscriber.onError(FluxOnAssembly.java:392)
at reactor.core.publisher.FluxMap$MapSubscriber.onError(FluxMap.java:132)
at reactor.core.publisher.FluxOnErrorResume$ResumeSubscriber.onError(FluxOnErrorResume.java:106)
at reactor.core.publisher.Operators.error(Operators.java:196)
at reactor.core.publisher.MonoErrorSupplied.subscribe(MonoErrorSupplied.java:71)
at reactor.core.publisher.Mono.subscribe(Mono.java:3987)
at reactor.core.publisher.FluxOnErrorResume$ResumeSubscriber.onError(FluxOnErrorResume.java:103)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.MonoNext$NextSubscriber.onError(MonoNext.java:93)
at reactor.core.publisher.MonoFlatMapMany$FlatMapManyMain.onError(MonoFlatMapMany.java:204)
at reactor.core.publisher.SerializedSubscriber.onError(SerializedSubscriber.java:124)
at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.whenError(FluxRetryWhen.java:224)
at reactor.core.publisher.FluxRetryWhen$RetryWhenOtherSubscriber.onError(FluxRetryWhen.java:273)
at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.drain(FluxConcatMap.java:413)
at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.onNext(FluxConcatMap.java:250)
at reactor.core.publisher.EmitterProcessor.drain(EmitterProcessor.java:478)
at reactor.core.publisher.EmitterProcessor.tryEmitNext(EmitterProcessor.java:286)
at reactor.core.publisher.SinkManySerialized.tryEmitNext(SinkManySerialized.java:97)
at reactor.core.publisher.InternalManySink.emitNext(InternalManySink.java:27)
at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.onError(FluxRetryWhen.java:191)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.http.client.HttpClientConnect$MonoHttpConnect$ClientTransportSubscriber.onError(HttpClientConnect.java:286)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.resources.DefaultPooledConnectionProvider$DisposableAcquire.onError(DefaultPooledConnectionProvider.java:165)
at reactor.netty.internal.shaded.reactor.pool.AbstractPool$Borrower.fail(AbstractPool.java:427)
at reactor.netty.internal.shaded.reactor.pool.SimpleDequePool.lambda$drainLoop$5(SimpleDequePool.java:310)
at reactor.core.publisher.FluxDoOnEach$DoOnEachSubscriber.onError(FluxDoOnEach.java:186)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.resources.DefaultPooledConnectionProvider$PooledConnectionAllocator$PooledConnectionInitializer.onError(DefaultPooledConnectionProvider.java:564)
at reactor.core.publisher.MonoFlatMap$FlatMapMain.secondError(MonoFlatMap.java:192)
at reactor.core.publisher.MonoFlatMap$FlatMapInner.onError(MonoFlatMap.java:259)
at reactor.netty.transport.TransportConnector$MonoChannelPromise.tryFailure(TransportConnector.java:464)
at reactor.netty.transport.TransportConnector.lambda$doResolveAndConnect$6(TransportConnector.java:271)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:552)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.setFailure(DefaultPromise.java:109)
at io.netty.resolver.InetSocketAddressResolver$1.operationComplete(InetSocketAddressResolver.java:62)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:571)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:550)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsNameResolver.tryFailure(DnsNameResolver.java:936)
at io.netty.resolver.dns.DnsNameResolver.access$500(DnsNameResolver.java:90)
at io.netty.resolver.dns.DnsNameResolver$5.operationComplete(DnsNameResolver.java:956)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:552)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsResolveContext.finishResolve(DnsResolveContext.java:1021)
at io.netty.resolver.dns.DnsResolveContext.tryToFinishResolve(DnsResolveContext.java:966)
at io.netty.resolver.dns.DnsResolveContext.query(DnsResolveContext.java:414)
at io.netty.resolver.dns.DnsResolveContext.access$600(DnsResolveContext.java:63)
at io.netty.resolver.dns.DnsResolveContext$2.operationComplete(DnsResolveContext.java:463)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:571)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:550)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsQueryContext.tryFailure(DnsQueryContext.java:225)
at io.netty.resolver.dns.DnsQueryContext$4.run(DnsQueryContext.java:177)
at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:472)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.base/java.lang.Thread.run(Thread.java:832)
Caused by: org.springframework.web.reactive.function.client.WebClientRequestException: failed to resolve 'api.faforever.com'; nested exception is java.net.UnknownHostException: failed to resolve 'api.faforever.com'
at org.springframework.web.reactive.function.client.ExchangeFunctions$DefaultExchangeFunction.lambda$wrapException$9(ExchangeFunctions.java:137)
Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:
Error has been observed at the following site(s):
|_ checkpoint ⇢ Request to GET https://api.faforever.com/me [DefaultWebClient]
Stack trace:
at org.springframework.web.reactive.function.client.ExchangeFunctions$DefaultExchangeFunction.lambda$wrapException$9(ExchangeFunctions.java:137)
at reactor.core.publisher.MonoErrorSupplied.subscribe(MonoErrorSupplied.java:70)
at reactor.core.publisher.Mono.subscribe(Mono.java:3987)
at reactor.core.publisher.FluxOnErrorResume$ResumeSubscriber.onError(FluxOnErrorResume.java:103)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.FluxPeek$PeekSubscriber.onError(FluxPeek.java:221)
at reactor.core.publisher.MonoNext$NextSubscriber.onError(MonoNext.java:93)
at reactor.core.publisher.MonoFlatMapMany$FlatMapManyMain.onError(MonoFlatMapMany.java:204)
at reactor.core.publisher.SerializedSubscriber.onError(SerializedSubscriber.java:124)
at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.whenError(FluxRetryWhen.java:224)
at reactor.core.publisher.FluxRetryWhen$RetryWhenOtherSubscriber.onError(FluxRetryWhen.java:273)
at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.drain(FluxConcatMap.java:413)
at reactor.core.publisher.FluxConcatMap$ConcatMapImmediate.onNext(FluxConcatMap.java:250)
at reactor.core.publisher.EmitterProcessor.drain(EmitterProcessor.java:478)
at reactor.core.publisher.EmitterProcessor.tryEmitNext(EmitterProcessor.java:286)
at reactor.core.publisher.SinkManySerialized.tryEmitNext(SinkManySerialized.java:97)
at reactor.core.publisher.InternalManySink.emitNext(InternalManySink.java:27)
at reactor.core.publisher.FluxRetryWhen$RetryWhenMainSubscriber.onError(FluxRetryWhen.java:191)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.http.client.HttpClientConnect$MonoHttpConnect$ClientTransportSubscriber.onError(HttpClientConnect.java:286)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.resources.DefaultPooledConnectionProvider$DisposableAcquire.onError(DefaultPooledConnectionProvider.java:165)
at reactor.netty.internal.shaded.reactor.pool.AbstractPool$Borrower.fail(AbstractPool.java:427)
at reactor.netty.internal.shaded.reactor.pool.SimpleDequePool.lambda$drainLoop$5(SimpleDequePool.java:310)
at reactor.core.publisher.FluxDoOnEach$DoOnEachSubscriber.onError(FluxDoOnEach.java:186)
at reactor.core.publisher.MonoCreate$DefaultMonoSink.error(MonoCreate.java:189)
at reactor.netty.resources.DefaultPooledConnectionProvider$PooledConnectionAllocator$PooledConnectionInitializer.onError(DefaultPooledConnectionProvider.java:564)
at reactor.core.publisher.MonoFlatMap$FlatMapMain.secondError(MonoFlatMap.java:192)
at reactor.core.publisher.MonoFlatMap$FlatMapInner.onError(MonoFlatMap.java:259)
at reactor.netty.transport.TransportConnector$MonoChannelPromise.tryFailure(TransportConnector.java:464)
at reactor.netty.transport.TransportConnector.lambda$doResolveAndConnect$6(TransportConnector.java:271)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:552)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.setFailure(DefaultPromise.java:109)
at io.netty.resolver.InetSocketAddressResolver$1.operationComplete(InetSocketAddressResolver.java:62)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:571)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:550)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsNameResolver.tryFailure(DnsNameResolver.java:936)
at io.netty.resolver.dns.DnsNameResolver.access$500(DnsNameResolver.java:90)
at io.netty.resolver.dns.DnsNameResolver$5.operationComplete(DnsNameResolver.java:956)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:552)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsResolveContext.finishResolve(DnsResolveContext.java:1021)
at io.netty.resolver.dns.DnsResolveContext.tryToFinishResolve(DnsResolveContext.java:966)
at io.netty.resolver.dns.DnsResolveContext.query(DnsResolveContext.java:414)
at io.netty.resolver.dns.DnsResolveContext.access$600(DnsResolveContext.java:63)
at io.netty.resolver.dns.DnsResolveContext$2.operationComplete(DnsResolveContext.java:463)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:571)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:550)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsQueryContext.tryFailure(DnsQueryContext.java:225)
at io.netty.resolver.dns.DnsQueryContext$4.run(DnsQueryContext.java:177)
at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:472)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.base/java.lang.Thread.run(Thread.java:832)
Caused by: java.net.UnknownHostException: failed to resolve 'api.faforever.com'
at io.netty.resolver.dns.DnsResolveContext.finishResolve(DnsResolveContext.java:1013)
at io.netty.resolver.dns.DnsResolveContext.tryToFinishResolve(DnsResolveContext.java:966)
at io.netty.resolver.dns.DnsResolveContext.query(DnsResolveContext.java:414)
at io.netty.resolver.dns.DnsResolveContext.access$600(DnsResolveContext.java:63)
at io.netty.resolver.dns.DnsResolveContext$2.operationComplete(DnsResolveContext.java:463)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:578)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:571)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:550)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:491)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:616)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:609)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:117)
at io.netty.resolver.dns.DnsQueryContext.tryFailure(DnsQueryContext.java:225)
at io.netty.resolver.dns.DnsQueryContext$4.run(DnsQueryContext.java:177)
at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:472)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:500)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.base/java.lang.Thread.run(Thread.java:832)
Caused by: io.netty.resolver.dns.DnsNameResolverTimeoutException: [/192.168.1.1:53] query via UDP timed out after 5000 milliseconds (no stack trace available)

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Sheikah

This error is different and I have seen a few people with it. From what I can gather the issue is that the dns you use fails to resolve the api.faforever.com website for some reason. In your case it is clearer that the issue was a time out after 5 seconds. DO you have slow internet?

I am trying to find the root cause of these issues and it is good to have more info about system config.

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Sheikah

I am investigating why this is happening to some users and actually just made a beta release aimed at resolving this which you can try. You can download it here https://github.com/FAForever/downlords-faf-client/releases/tag/v2021.10.0-beta . Let me know if it works for you

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KaspreeN
This post is deleted!
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KaspreeN
This post is deleted!
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tonx92

@sheikah thank you, changed network's dns to auto, resolved my problem with:

sure:java.util.concurrent.CompletionException: org.springframework.web.reactive.function.client.WebClientRequestException: failed to resolve 'api.faforever.com'; nested exception is java.net.UnknownHostException: failed to resolve 'api.faforever.com'
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Sheikah

@tonx92 so you changed your network dns and the issue resolved? If I may ask what was it set to before? Trying to understand what causes the issue in the first place.

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tonx92

@sheikah i think in my case it only my dns problem, earlier i using custom dns ip address, for working in my client's vpn network, and forgot abort changes after complete.
I suggest, that problem "can not resolved api.faforever.com", may be resolved by changing user's network settings for using dns from CloudFlare or Google.

CloudFlare DNS
dns1_ip_v4: 1.1.1.1
dns2_ip_v4: 1.0.0.1

Google DNS
dns1_ip_v4: 8.8.8.8
dns2_ip_v4: 8.8.4.4

Additional: it can increase connection quality in game and decrease ping.

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