Bug in ego/record/number

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Hello

I was centinela1970 and I had a record/number of 1500 for unknown reason, my level is very low. After that, I lost too many games and the record doesn't go down.

I think the trouble was in a big update, I got this record and it looks like unalterable. I can't play with +1000 because they caught me and I can't play with 700-800 because I have they think I am good.

I would like to change the player but the smurfing is not allowed, for that I would like to reset my account. Can be possible?

Thanks for your time and the guy of fb to reply soon.

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You can't reset account ratings.

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