Client stops responding on dropdown menus/tooltips

Serocity

Having an issue where every time I click any drop down menu, or hover over anything that pops up a tooltip, the client seems to become unresponsive and I get this error:

Problem signature:
Problem Event Name: AppHangB1
Application Name: downlords-faf-client.exe
Application Version: 0.0.0.0
Application Timestamp: 5e5edc79
Hang Signature: 37b5
Hang Type: 134217728
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 4105
Additional Hang Signature 1: 37b5f6278937c763277022c58956569b
Additional Hang Signature 2: 0111
Additional Hang Signature 3: 0111101e54ab6cc10f6ec9d4b18c8a98
Additional Hang Signature 4: 37b5
Additional Hang Signature 5: 37b5f6278937c763277022c58956569b
Additional Hang Signature 6: 0111
Additional Hang Signature 7: 0111101e54ab6cc10f6ec9d4b18c8a98

Other than this, I am able to use the client normally and join games as long as I do not hover over anything that causes client to freeze and become unresponsive.

I did also find this same issue on the old forums, though it was never resolved:
https://forums.faforever.com/viewtopic.php?f=3&t=18582&p=181037&hilit=hang#p181037

I only downloaded the client a few days ago, the first day it worked fine but on following days the problem arose.
I have tried giving permission on firewalls, restarting computer and redownloading client.

Please let me know if there is anything I can do to fix it.

Thanks

left_boy

Where did you get this error from? Is this the full error?

Serocity

Hey thank you for reply, when the "FAF is not responding" window pops up, this is the error details that it shows as the problem. not sure what it means as i am not much of a computer person. Won't let me show the screenshot, but its basically just the window that gives the options: "Check for a solution and close the program", "Close the program," "wait for the program to respond"

left_boy

Can you get the client logs? The log in called downlords-faf-client.log and can be found by clicking in the menu top left on show logs

Serocity

Nope that causes the no-response error. Did you want me to copy paste from the .log file on the computer? Or, I could save as txt doc to upload it?