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    The current pre-release of the client ("pioneer" in the version) is only compatible to itself. So you can only play with other testers. Please be aware!

    Client stops responding on dropdown menus/tooltips

    Scheduled Pinned Locked Moved FAF support (client and account issues)
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    • S Offline
      Serocity
      last edited by Serocity

      Having an issue where every time I click any drop down menu, or hover over anything that pops up a tooltip, the client seems to become unresponsive and I get this error:

      Problem signature:
      Problem Event Name: AppHangB1
      Application Name: downlords-faf-client.exe
      Application Version: 0.0.0.0
      Application Timestamp: 5e5edc79
      Hang Signature: 37b5
      Hang Type: 134217728
      OS Version: 6.3.9600.2.0.0.768.101
      Locale ID: 4105
      Additional Hang Signature 1: 37b5f6278937c763277022c58956569b
      Additional Hang Signature 2: 0111
      Additional Hang Signature 3: 0111101e54ab6cc10f6ec9d4b18c8a98
      Additional Hang Signature 4: 37b5
      Additional Hang Signature 5: 37b5f6278937c763277022c58956569b
      Additional Hang Signature 6: 0111
      Additional Hang Signature 7: 0111101e54ab6cc10f6ec9d4b18c8a98

      Other than this, I am able to use the client normally and join games as long as I do not hover over anything that causes client to freeze and become unresponsive.

      I did also find this same issue on the old forums, though it was never resolved:
      https://forums.faforever.com/viewtopic.php?f=3&t=18582&p=181037&hilit=hang#p181037

      I only downloaded the client a few days ago, the first day it worked fine but on following days the problem arose.
      I have tried giving permission on firewalls, restarting computer and redownloading client.

      Please let me know if there is anything I can do to fix it.

      Thanks

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      • L Offline
        left_boy
        last edited by

        Where did you get this error from? Is this the full error?

        Soon™️

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        • S Offline
          Serocity
          last edited by

          Hey thank you for reply, when the "FAF is not responding" window pops up, this is the error details that it shows as the problem. not sure what it means as i am not much of a computer person. Won't let me show the screenshot, but its basically just the window that gives the options: "Check for a solution and close the program", "Close the program," "wait for the program to respond"

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          • L Offline
            left_boy
            last edited by

            Can you get the client logs? The log in called downlords-faf-client.log and can be found by clicking in the menu top left on show logs

            Soon™️

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            • S Offline
              Serocity
              last edited by

              Nope that causes the no-response error. Did you want me to copy paste from the .log file on the computer? Or, I could save as txt doc to upload it?

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