I lost access to my account. What should I do?

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Case 1: You forgot your password

Use the reset password form on the website

Case 2: You forgot your password and don't remember your username

Did you really forget it or did you just forget that you renamed your account recently? Ok let's assume you forgot it:

Solution A: If you know your accounts email address, you can login to the website using your email address. Click on the user symbol in the top right, there you can then see your username.

Solution B: Use password reset via Steam. After the Steam login you are redirect to a page that greets you with your username.

Case 3: You forgot your password and the email address of the FAF account no longer exists or is inaccessible

Use password reset via Steam. After the Steam login you are redirect to a page that greets you with your username. After the login change your email address!

Case 4: You forgot your password and the email address of the FAF account no longer exists or is inaccessible and you have no access to your Steam account

Unless there is a moderator who knows you personally for years and can vouch for you, you are screwed. Since we can't verify your identity all you can do is create a new FAF account, buy the game on Steam once again with a new Steam account and link the new FAF account with the new Steam account.

Case 5: You forgot your password and the email address of the FAF account no longer exists or is inaccessible and the account was never linked to Steam

Unless there is a moderator who knows you personally for years and can vouch for you, you are screwed. Since we can't verify your identity all you can do is create a new FAF account, buy the game on Steam and link the new FAF account with Steam.

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OK Thanks, good point, will try to be more concise ! Can you confirm if i have an account registered under Darkmatter 2015 or Darkmatter2019 ? Then can you tell me the E-mail address associated with either or both accounts.

Thanks

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The system will tell you after you logged in to Steam:
password_reset_via_steam_username.png

With your username and your password you can then login and change your email as well.

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Hi Brutus, Ive just been BANNED FOREVER !!!! Reason given = SMURF !! 😕

Umm i had tryed to explain my position to avoid this but i don't know what i can do in this situation ?

Can you please investigate/ reactivate my account ?

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This is a FAQ page, not an appeal form. Contact the mod team.

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@FtXCommando Aahh sure. How do i do that ? Can you link me to them ?

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@Brutus5000 Thanks man. Any insight as to why I would be banned for being a smurf ?

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@Brutus5000 Umm ive followed the link and have opened chat boxes to four of the mods but noboy has replied 😕 What m i supposed to do ?

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Go to the discord.

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@Brutus5000 can we add case I want to transfer my steam account and say Sorry impossible

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