Give me something to work with instead of just ranting on the forum Endranii. As a 1.6k player, what is the smallest rating you are willing to accept?
And can we please in general discuss with a bit more detail? I think everybody is on the same page that we want to have wait times as small as possible and reasonably well balanced games. If the games are shit this will kill the matchmaker in no time. I believe the audience of "give me any game, no matter who is in it" is rather small. If we deem any wait time increase unacceptable then this whole discussion is pointless. And it would be pretty arbitrary too. The wait time is already greater than zero, so why is that the absolute maximum of acceptably wait time?
I think it is acceptable to have wait times for new people as long as we communicate that properly. I see two problems with the current UX: 1. It's very hard to gauge the general queue activity, because people get matched and are then basically invisible. 2. The queue can reach over 8 people without matching and the reason is not apparent.
Increasing game quality and thus wait time could partially fix this, as the queue will basically constantly be over 8 people during active hours, so it will be more obvious that this is intentional. The general activity could then be gauged by the queue size.
However, this is still a very crude fix as the reason for this is still not obvious and it will even more regularly than now lead to people not getting matched repeatedly while seeing other people getting matched.
Any ideas how to improve this?
I don't think a user selectable switch like that is viable, because we can't guarantee that it will actually do anything. If seven people in queue selected they want a fast game, but the rest has not, then we still can't match them without dragging someone in that potentially bad game that has specifically selected that they don't want an unbalanced game.