@rezy-noob said in Whats currently happening with Mods and Reports:
First of all,there is much-much more that we have to do besides reports,as one member of the team i can tell you that we did have a huge back-log during the summer but this doesn't mean we were afk or just sitting there for "status" that we got,there were huge issues with the vault,servers and the bots going offline so we couldn't handle either bans/warning,then we had to go through almost 1000 reports during almost 4 weeks.
i don't want to bitch about 15% of those reports being fake,20% missing report descriptions/evidence,another 5% reports being a pure joke or meme,moreover there're not always games that last 20-30 minutes,there were games that lasted for 2-3 hours and we had to go through the entire game to the X point and NO,you can't do that via the "pause replay at a time" as you NEED to look at the reporter/reported and the situation itself which is extremely painful for someone who has a bad/medium PC.
On top of what Gieb has brought up,i have to also point out that the mod team doesn't work on it's own,we constantly need to keep in touch with the balance team due to multiple potential and existing exploits,creative team for handling unbalanced maps /mods,PC when there's a tournament related issue and admins that are already beyond busy to fix some the client side issues.
No clue what you guys are doing besides being "forum" warriros instead of trying to get in the team,we are trading our opportunities so you can enjoy the game,yet still being thrown with garabge at.
Also no,your idea of having different levels of moderation is just bad,not it requires a good leader to build up the team,it also forces a hierarchy that we don't have resources to set up and control,there is a bunch of more stuff lurking around.
There's a good amount of mods that have already left due to the insane amount of toxicity and time needed for that job,you think you can take it on for at least 2 months? i very much doubt that but you can always appeal and get in.
Also besides reports,there's also the ban appeals that requires almost always the entire mod team to go through and judge if the mod was not abusing his powers so we could maintain the "good" name up.
In the end,some mods have their reports time bigger than actual play time so please either stop your pointless accusations or provide proper examples of why can't 12 mods deal an active 2k player base daily.
I'm really not interested in the list of stuff beyond reports because I still know the afk mods I listed don't do any of it. Processing reports is the bare minimum you should expect from any global mod.
The accusations are not pointless because you have a month backlog. Clearly there is a manpower problem there, the argument is about potential ways to resolve it. On that note, it's 5 pm EST, prime US evening and no moderator is online. Right now that's 0 mods to deal with 1300 users at this hour.
Also, I wouldn't be allowed to be a mod.
I'd also like to specify that I'm not calling anybody lazy here. I'm well aware of the time invested in moderation, but I don't really have any desire in going into the details of it because that stuff is just circling back to there being a manpower problem which is not a point I contest.
I talked with Gieb for a bit and so one thing that is important is that global mods are able to actually answer questions in regards to user accounts/emails since they are the only ones with access to that information beyond server admins. One problem is that global moderators need to be people trusted to have access to that information without, you know, giving email addresses out and other GDPR violations.
One thing is creating some sort of moderator tier that can actually access reports (which only global mods can do) but cannot access information about account information. No idea how you can make it clear to users that this division exists, but ideally it would not matter as global mods would be the highest tier of active, respectable moderators that should be able to answer requests for account information within a day or two even if a mod without the rights to that information is contacted.
Another thing is you could potentially divide "community ambassador" from "faf moderator" and maybe add a new list of users in aeolus which is focused around people that are interested in answering questions about FAF. It can be encouraged because those people would have a role at the top of aeolus and maybe even some unique avatar. These people would mostly be selected for activity and community knowledge, they should be able to answer many questions individuals face but they should also be knowledgeable on who to direct others to if they do not know the answer.
I have no idea what the ratio of questions moderators actually get is. If most are about account information or actual moderation issues, then the latter idea doesn't do much. If they get a lot about tech support or gameplay advice or explaining how things work on the client, then the latter idea becomes better.